Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Lead Application Developer

This is a rare opportunity to join a leading business in their field as they bring in-house their digital capability and build a team. You will be working remotely with flexibility and joining at the start of this chapter as a Lead Application Developer.

Lead Application Developer - What Will I be doing?

• You will be working alongside experienced developers from an external agency before they become 100% in house.
• You will be involved in the full process from refining requirements, design, develop, document and deploy solutions.
• The first project you will be working on is the re-platforming of their WCMS on a Headless solution together with building an award-winning website.
• You will have the opportunity to set up and define content modelling schemas and be the owner of the code base.
• You will be advising on further opportunities to improve their Marketing Technology 

Lead Application Developer - What experience do I need?

• It is essential that as well as the technical experience you have worked collaboratively with other leaders in a business presenting ideas and systems regularly
• Experience with Node.js as well as cloud infrastructure knowledge is essential.
• DevOps understanding.
• Preferably you will have experience with Azure Cloud, Graph QL and Headless CMS.
• building projects in a cloud based environment would also be beneficial
• Scrum methodology.

Lead Application Developer - What else do I need to know?

This is a very flexible team - you will be working a 35 hour week but there is some flexibility on how this can be managed.The company is currently operating fully remotely with a plan to gradually return to new offices near Gatwick Airport. There is a great deal of flexibility going forward with the possibility of the role requiring you to be in the office once or twice a month but equally they could accommodate office work 1 - 2 days a week if required. The business have a real family feel and offer a good flexible benefits scheme to include 22 days holiday, good pension scheme, private medical insurance.

Sales Support Executive - Luxury Travel

This is an exceptional opportunity for an experienced Sales Support / Administration Executive from a Luxury Travel background. It is with an emerging brand who are on an incredible journey with some very ambitious plans that are already coming into fruition. Despite the current conditions they are thriving and are growing their team imminently. Their model is unique and is really making waves in the industry.

Sales Support Executive What will I be doing?

• Supporting a small sales team with all administrative tasks
• Putting together customer documents
• Itineraries
• Concierge requests
• Invoicing
• Confirmations
• Any other support work required to ensure the sales process moves efficiently.

Sales Support Executive- What experience do I need?

• Ideally you have worked in the travel industry industry, preferably in the luxury field within a sales support capacity.
• We are looking for someone who has a very high level of attention to detail, excellent customer care and is savvy with systems
• You will have a good sense of urgency and be well organised and nothing will be too much trouble for the customer.

Sales Support Executive - What else do I need to know?

Their office is in London, but they are happy for this person to be based from home if they live too far to commute everyday but being able to come in frequently would be good. The hours are between 08.30 - 6 on a shift basis with half a day at a weekend every other week but this will become less as the team grows. The salary is competitive, 25 days holiday and a lovely supportive team. There is real opportunity to grow here - their plans are incredibly exciting and anyone who joins now will be part of something very special.

This is an exceptional opportunity for a Luxury Travel Specialist who has experience of selling high end villas and chalets worldwide. It is with an emerging brand who are on an incredible journey with some very ambitious plans that are already coming into fruition. Despite the current conditions they are thriving and are growing their team imminently. Their model is unique and is really making waves in the industry.

Luxury Villa / Chalet Specialist - What will I be doing?

• You will be working with some of the most beautiful properties in the world, selling luxury holidays to discerning clients worldwide.
• You will be part of a small but fast-growing team and will be taking enquiries for luxury homes across the globe and putting together the perfect holiday for guests.

Luxury Villa / Chalet Specialist - What experience do I need?

• It is essential that you have sold luxury villa / chalet holidays previously with a great understanding of this luxury market.
• We are looking for someone who knows the properties well, goes above and beyond to make the perfect holiday, and build great relationships with the guests.

Luxury Villa / Chalet Specialist - What else do I need to know?

Their office is in London, but they are happy for this person to be based from home if they live too far to commute everyday but being able to come in frequently would be good. The hours are between 08.30 - 6 on a shift basis with half a day at a weekend every other week but this will become less as the team grows. The salary is competitive, plus bonuses, 25 days holiday and a lovely supportive team. There is real opportunity to grow here - their plans are incredibly exciting and anyone who joins now will be part of something very special.

Event Co-ordinator / Administrator
We are working with one of the leading Field Sports agencies in the UK who have been established for over 45 years. They have built their reputation by providing outstanding sport, backed up by a highly efficient and personal level of service. They are looking for an Event Co-ordinator to join the team.

Event Co-ordinator - What will I be doing?

You will be liaising with clients and internal personnel to ensure all the details of events are arranged efficiently and all aspects of the administrative process regarding the planning and booking of events days are completed.

This will include all related administration to include issuing invoices, building relationships with suppliers, processing and creating itineraries, applying for permits and much more.

Event Co-ordinator - What experience do I need?

It is essential that you have worked with discerning clients previously.
You will be meticulously organised, have a great sense of urgency and experience of organising events together with the administrative support.

Event Co-ordinator What else do I need to know?

This is a full-time role Monday to Friday 9 - 5.30 but from September - February longer hours are sometimes needed. It is an office-based role. This is a lovely business, and the work is a great challenge and very interesting. This is a unique role.

Customer Resolutions Team Manager - Travel Industry!

Despite the times we are in this leading travel company are very busy and need an experienced people manager with travel industry experience in an operations / resolutions environment to lead a team.

Customer Resolutions Team Manger - What will I be doing?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will take ownership of processes & policies, making effective suggestions for change, to improve the customer experience for those that are no longer able to stay in their hotel of choice.
• You will work closely with Suppliers to ensure they deliver against agreed SLAs and business requirements.
• You will lead a team of 15 (2 direct reports) and will support and develop them to deliver exceptionally high-quality service

Customer Resolutions Team Manager - What experience do I need?

• You must have great leadership experience in a similar environment from the travel industry.
• You will ideally have experience dealing with hotel relocations / over bookings/ hotel closures
• You must have solid experience dealing with customer issues within travel.

Customer Resolutions Team Manager - What else do I need to know?
This is a remote role, working across a shift system to include some weekends and some evening shifts in the week until 8pm. The business is ambitious so there is lots of opportunity. The team are energised, fun and fast paced - it's a great culture to be part of.

Technical Administrator - Experience from a DNO, IDNO or ICP essential

You will be working for an independent Utilities Business supporting the commercial and programmer teams to deliver projects in the Electrical Utilities Industry.

Technical Administrator - What will I be doing?

• General Admin duties of DNO point of connection applications and processing of application returns.
• Data entry and maintenance of data in systems to support the programme teams.
• Support the programme Team and the wider Commercial team in the execution of their responsibilities relating to I&C projects.
• Provision of timely reports and communications.
• Support development of any applicable procedures.
• Support programme activities liaising with stakeholders as directed.

Technical Administrator - What experience will I need?

• You must have previously worked within this industry for a DNO, IDNO or ICP previously - this is essential
• Electrical Industry new connection experience required
• You will be highly motivated and an excellent communicator
• This is a very past faced team so you must be able to multitask and work frequently to tight deadlines

Technical Administrator - Additional Information
This is a hybrid role - you will be required to work in the office in Leatherhead 3 days a week, the rest from home. You will be working with a great team- supportive, hardworking and fun. This business is growing at a tremendous rate so there will be lots of opportunity to progress.

Sales & Marketing Associate - Leatherhead

This is a brand new role where you will be supporting the Commercial team of a utilities business in a particularly fast paced environment. There is lots of potential for career progression here.

Sales & Marketing Associate - What will I be doing?

• You will be supporting the commercial team in an administrative function, helping the sales team to achieve their goals.
• You will own a number of sales and marketing processes creating value for the stakeholders and enhancing the delivery of their proposition
• You will track and follow up actions from the teams' meetings to ensure deadlines are met
• Be an expert user of the CRM system
• Collate relevant documentation ahead of meetings , presentations and conferences ensuring the team are well prepared.
• Generate sales and marketing performance metrics
• Organise and manage corporate hospitality
• Manage basic marketing activity to include social media presence
• Admin support for the CCO
• Book and arrange travel, accommodation and meeting rooms

Sales & Marketing Associate - What experience do I need ?

• We are looking for a Business graduate with some commercial experience in a fast paced sales environment
• You must be numerate and confident with sales numbers and reporting
• Excellent communication skills
• You must be extremely organised with the ability to multitask and work to deadlines

Sales & Marketing Associate - What else do I need to know?
This is a 100% office based role in Leatherhead. The team are great - supportive, fun, hard working, professional and very fast paced. This business really encourage professional development so they are looking for someone who is keen to progress their career in commercial / sales and marketing.

Commercial Team Administrator

This is a crucial role for this unique business where you will be supporting and providing administrative assistance to the Chief Commercial Officer, Business Development Managers, Account Managers and Sales Operations team. You will assist in the management of their extensive client and customer list, coordinating diaries, and provide general admin assistance. It will be a varied role and the business offer a fast paced, professional and fun environment where good performance is rewarded.

Commercial Team Administrator - What will I be doing ?

• You will be at the heart of the management of the team's actions from internal and external meetings, ensuring deadlines are met and expectations are managed - this is for very senior members of the organisation as well as the sales team
• Book and arrange travel, accommodation, meeting rooms, business lunches/dinners etc
• Collate and file expenses
• Collate relevant documentation ahead of meetings, presentations and conferences ensuring the team are well-prepared for meetings
• Generate sales and marketing performance metrics from their CRM
• Organise & Manage corporate hospitality, events & gifts
• Manage databases and digital filing systems
• Compile and produce reports, presentations and correspondence using Microsoft office suite, ensuring production & review ahead of customer meetings
• Manage basic marketing activities, including social media presence and liaising with external agencies
• General and adhoc administrative support to the sales team and Chief Commercial Officer
• Assist in the documentation of the Commercial team Processes, including the production of training materials if required

Commercial Team Administrator - What experience do I need

• Proven experience as an administrator within a fast-paced sales environment is essential
• High Level of discretion, diplomacy and trustworthiness
• Calm & efficient under pressure
• Self-motivated self-starter, able to work without supervision
• Flexible and adaptable in approach to work
• Advanced Microsoft Word and PowerPoint. Intermediate Microsoft Excel
• Numerate and confident with sales numbers and reporting
• Excellent oral and written communication skills
• Excellent stakeholder management, people & time management, and problem-solving skills

Commercial Team Administrator - Additional Information

This is a full time office based role in Leatherhead, Surrey. There is a good benefits package to include a bonus, pension, medical insurance, access to reward and wellbeing scheme.

Homeworking German Speaking Cruise Specialist
This world class travel business are looking for customer service focused, German speaking Reservations Coordinators to join their lovely team in Southampton. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Cruise Specialist - What will I be doing?

• You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
• You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
• You will be working to targets and rewarded well when these are reached and exceeded

Homeworking German Speaking Cruise Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service / sales skills - ideally within the travel industry .
• You will have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
• It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Homeworking German Speaking Cruise Specialist - What experience do I need?

The hours are on a shift system between 08.30am - 8pm and you must be able to work across weekends on a rota too. (No later than 6/6.30 on a weekend) There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £23k - £24k but higher earnings achievable, 25 days holiday, career opportunities, discounted cruises. This is a homebased role and you must have a high speed internet connection.