Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Lead Application Developer

This is a rare opportunity to join a leading business in their field as they bring in-house their digital capability and build a team. You will be working remotely with flexibility and joining at the start of this chapter as a Lead Application Developer.

Lead Application Developer - What Will I be doing?

• You will be working alongside experienced developers from an external agency before they become 100% in house.
• You will be involved in the full process from refining requirements, design, develop, document and deploy solutions.
• The first project you will be working on is the re-platforming of their WCMS on a Headless solution together with building an award-winning website.
• You will have the opportunity to set up and define content modelling schemas and be the owner of the code base.
• You will be advising on further opportunities to improve their Marketing Technology 

Lead Application Developer - What experience do I need?

• It is essential that as well as the technical experience you have worked collaboratively with other leaders in a business presenting ideas and systems regularly
• Experience with Node.js as well as cloud infrastructure knowledge is essential.
• DevOps understanding.
• Preferably you will have experience with Azure Cloud, Graph QL and Headless CMS.
• building projects in a cloud based environment would also be beneficial
• Scrum methodology.

Lead Application Developer - What else do I need to know?

This is a very flexible team - you will be working a 35 hour week but there is some flexibility on how this can be managed.The company is currently operating fully remotely with a plan to gradually return to new offices near Gatwick Airport. There is a great deal of flexibility going forward with the possibility of the role requiring you to be in the office once or twice a month but equally they could accommodate office work 1 - 2 days a week if required. The business have a real family feel and offer a good flexible benefits scheme to include 22 days holiday, good pension scheme, private medical insurance.

Supplier Relocations Manager - 6 months contract

A really interesting role with an online travel business who are looking for a Manager to lead the team that handles all relocation issues for passengers. This is a 6 months contract to start immediately.

Supplier Relocations Manager - what will I be doing ?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will be responsible for all processes & policies, making effective suggestions for change to improve the customer experience for those that are no longer able to stay in their hotel of choice
• You will work closely with their Suppliers to ensure they deliver against agreed SLAs
• You will be supporting and developing the team to deliver exceptionally high-quality service on all processes performed

Supplier Relocations Manager - What experience do I need ?

• Travel industry experience is essential.
• You will ideally have worked in an operational management position within travel where you have had great relationships with suppliers and led a team to reach kpis in resolving issues.
• Previous in experience in handling overbookings and relocations is essential
• Perhaps you have been an Operations Manager, an Overseas Manager, Customer Operations Manager, In Resort Manager..
• You will have experience of leading a team to achieve kpis in performance and have a real customer experience focus.
• You will be working with many other internal departments to make sure things are resolved

Supplier Relocation Manager - What else do I need to know?
This is a 6 months contract. The team and business is a friendly, hardworking, fun, fast paced environment.

Luxury Ski Chalet Sales Specialist - What will I be doing?

You will be working remotely handling all incoming enquires through phone, email and live chat
You will be working with marketing to develop ways to increase revenue
You will be working with the trade to maintain and enhance sales
You will handle all enquiries through to the booking stage when the process is handed over to the guest services team.

Luxury Ski Chalet Sales Specialist - What Experience do I need ?

It is essential that you have experience in selling luxury ski holidays /chalets.
You must have a proven track record in sales
You will have experience of going above and beyond for customers putting them at the heart of everything you do. You will be working remotely and the only person handling sales enquiries most of the time, so it is essential that you are able to respond quickly and efficiently to all enquiries.

Luxury Ski Chalet Sales Specialist - Additional Information
This is a remote role and the hours are to be confirmed but it will definitely involve some weekends and evenings so you will need to be able to be flexible with your time. This is a part time role but will have potential to grow as the business does.

Homeworking German Speaking Cruise Specialist
This world class travel business are looking for customer service focused, German speaking Reservations Coordinators to join their lovely team in Southampton. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Cruise Specialist - What will I be doing?

• You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
• You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
• You will be working to targets and rewarded well when these are reached and exceeded

Homeworking German Speaking Cruise Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service / sales skills - ideally within the travel industry .
• You will have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
• It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Homeworking German Speaking Cruise Specialist - What experience do I need?

The hours are on a shift system between 08.30am - 8pm and you must be able to work across weekends on a rota too. (No later than 6/6.30 on a weekend) There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £23k - £24k but higher earnings achievable, 25 days holiday, career opportunities, discounted cruises. This is a homebased role and you must have a high speed internet connection.

Part time Finance Manager for Secondary School - 18 hours pw, 42 weeks a year

This is a lovely role for an experienced Finance Manager of a school. You will be responsible for the provision of effective and efficient management of school finances, including aspects of budget setting and monitoring, procurement, income receipt, invoicing and audit preparation. You will be working 18 hours a week across 3 or 4 days a week.

Finance Manager - What will I be doing?

• You will be responsible for running month end, invoices, journals, sales and records ensuring reconciliations are completed within set deadlines, including but not limited to: payroll reconciliation and journals, bank reconciliation, charge card reconciliation, debtor and creditor controls, spot checks, relevant accruals and system housekeeping.
• Supervise the collection of debts
• Assist in the monitoring and development of effective systems of financial accountability and control in line with the school's financial requirements.
• Assist the Business Manager with setting, profiling and allocating the school budget.
• Oversee all financial aspects of school trips, visits and other events ensuring the trips ledger is balanced and accounts are maintained.
• Oversee the parent pay facility ensuring it is accessible for our families and staff. Managing any additions and changes required on a regular basis.

Finance Manager - What experience do I need ?

• It is essential that you have worked with School Finances or with PS Financials previously and will be qualified or Part Qualified
• You will have experience of development, management and operation of finance systems, completing monthly accounting processes and managing accounts receivable as well as a knowledge of audit procedure.

Finance Manager - What else do I need to know?

• This is a part time permanent role working 18 hours a week which must be split across 3 or 4 days a week. You will only work 42 weeks a year.
• This is a wonderful school to be part of and have to most outstanding facilities and management team.

Web Content Lead

This thriving business are looking for a Web Content Lead who will be responsible for delivering the overall website content strategy to support and improve the businesses' marketing and sales efforts. This is a great time to join as they enter into a new phase of development with lots of projects on the horizon.

Web Content Lead - What will I be doing?

• You will be putting the customer experience at the centre of all web content delivery
• Ensure that the content of all websites ( they have many in different languages) is well-structured and easy to navigate
• You will lead the monthly product launch testing
• You will work with other Marketing team members and IT to ensure promotions are functioning correctly online
• Uploading web content, including product launches, events, etc,
• Assisting in setting up a new email platform.
• Coordinate the transition of current web platform to Skava platform.
• You will lead a team of 2 direct reports

Web Content Lead - What experience do I need ?

• It is essential that you have come from an ecommerce background with substantial success in web content plan delivery ideally within FMCG. Experience of Network Marketing would be desirable too.
• Experience in web content management systems
• You will have excellent technical knowledge of HTML and Web Publishing with an understanding of SEO and web traffic metrics
• You must be able to write and edit clear and accessible digital content
• You will have a good grasp of future trends in digital technologies and act proactively

Web Content Lead - What else do I need to know?

This role offers a good package including a host of benefits. It will be working the hybrid model of remote mixed with homeworking (there is flexibility around this). The office is based in London.

Customer Resolutions Manager

This global business are looking for an experienced senior manager to run the Resolution and Legal team. Just as the world is opening up this team need a strong leader in this crucial department which is incredibly fast paced. They are a fabulous business to be part of.

Customer Resolutions Manager - What will I be doing ?

• You will manage a team of 10 ( 2 direct reports) that manage all pre travel customer service issues as well as the legal team who mainly manage cases post travel.
• A big part of your role will be to support the team in reaching their KPIs through coaching and performance reviews
• You will also be responsible for coordinating international office translations and working with IT to publish accurate communications to guests and Travel Partners when things change
• You will analyse reports concerning dilution of revenue and charges to ensure procedures are adhered to.
• You will continuously review department practices/procedures and identify inefficiencies; creating strategies to automate/simplify processes for both internal team members and to enhance the guest experience

Customer Resolutions Manager - What experience will I need ?
 

• It is essential that you have proven success in leading a Customer Service / Resolution / Dispute Team at a fast pace - ideally within the travel industry.

• You must have practical reservation system experience within a call centre environment preferably where quality standards and phone system standards were measured.

• You will be a strong leader with good analytical skills.

Customer Resolutions Manager - Additional Information

This is a fabulous business to be part of - they are paying well with a bonus and a host of other benefits. You will be based in the office in Southampton when permitted and there is free parking. The hours are Monday to Friday 9 - 5.30 with some flexibility required when needed.

Administrator - Part time
This well-established, reputable Health team are looking for an efficient, experienced administrator to join their lovely team in Dorking. If you have experience of working in a similar role, are meticulously organised, a talented multi-tasker and have excellent communication and systems skills we would love to hear from you.

Administrator - What will I be doing?

• You will be providing support and co-ordinate the activity for the Team.
• This will involve liaising with members of the clients' teams, external physicians, counsellors, and therapists to ensure the efficient operation of the service.
• A large part of your day will be the diary management of the team and the processing of confidential medical information.
• You will also receive telephone calls and resolve enquiries as well as review existing procedures and help implement streamlined working practices.
• You will contribute to the development, implementation and monitoring of efficient administrative systems as directed by the manager of the service to meet Service Level Agreements.

Administrator - What experience do I need?

• It is essential that you have experience of working in a similar role where you have been involved in delivering a highly efficient administrative support service.
• You must be able to demonstrate success in a role where you have been multi-tasking in a busy environment involving extensive diary management
• It is essential that are proficient in the Microsoft 365 suite of systems to include excel and SharePoint
• This role requires high levels of discretion and confidentiality so previous experience of working in a similar environment perhaps in a medical field is desirable.

Administrator - What else do I need to know?

This role will be 2.5 days at the end of week 08.30 - 4.30 Benefits include a bonus, 5 weeks paid holiday pro rata and subsidised parking. The team are friendly, professional, and welcoming.

Accountant - Maternity Cover

This is a great role for an experienced accountant who has practice experience to join a small, friendly, professional team. Full term preferable but 30 hours considered.

Accountant - What will I be doing ?

• The role is a hybrid of personal tax return work and accounts preparation, weighted towards tax return work approximately 60:40.

Accountant - What experience do I need?

• It is essential that you have worked in practice previously and have managed a high volume of personal tax return work as well as small business' accounts preparation
• Experience of trust tax returns would also be preferable.

Accountant - What else do I need to know ?
Everyone is currently working from home but a return to the office is anticipated from June whereby it will be a mix of office based work and remote working 3 days / 2 days. Hours are 9 - 5.30 or 8.30 - 5. There is potential for this role to become a permanent role.