HR Co-ordinator - Remote

This not-for-profit organisation established in 2010 with over 70 employees working all around the world is growing rapidly and looking for an experienced HR Coordinator to provide a professional, confidential, administrative, and advisory HR service. A big part of the role will be recruitment, contractual and general HR queries while supporting the HR Manager with specific HR project works and employee relations matters, as needed.

HR Co-ordinator - What will I be doing ?

• You will manage the recruitment process including candidate search and selection process
• You will manage onboarding of new team members
• You will manage consultant contract offers and renewals
• Liaise with UK and international payroll providers to communicate monthly updates and changes
• Co-ordinate employee review process and employment benefit scheme
• Provide line managers with HR support and best practise advise
• Provide administrative support across the HR/RGG teams as required

HR Coordinator - What experience will I need?

• Proven experience of working in an HR office environment
• Knowledge of UK employment and contractual law and statutory guidance
• Knowledge of international/European contractual laws would be an advantage
• Substantial administrative experience with strong organisational and record management skills
• Knowledge of successful recruitment processes and experience of using recruiter tools to find the best people
• Ability to manage varied workload including prioritisation and change of focus when required
• Strong communication skills and confidence to work with individuals at all levels both within and outside of, the organisation
• Experience of using an HR information system
• Knowledge of data protection legislation

HR Coordinator - What else do I need to know?

The office is based in South / Greater London but this is a remote role. It will start as a temporary role but will be a permanent position in time.

Benefits

• Flexible working
• 25 days holiday
• Private healthcare
• Private dental insurance
• Life assurance

Accountant - Dorking

This is a great role for an experienced accountant who has practice experience to join a small, friendly, professional team.

Accountant - What will I be doing ?

• The role is a hybrid of personal tax return work and accounts preparation, weighted towards tax return work approximately 60:40.

Accountant - What experience do I need?

• It is essential that you have worked in practice previously and have managed a high volume of personal tax return work as well as small business' accounts preparation
• Experience of trust tax returns would also be preferable.

Accountant - What else do I need to know ? It will be a mix of office based work and remote working 3 days / 2 days. Hours are 9 - 5.30 or 8.30 - 5.

Tour Consultant / Key Account Manager

This is a wonderful opportunity to join an ambitious and successful specialist educational tour operator providing bespoke tailor made services to schools / colleges and universities. They are incredibly busy right now and are looking for a Tour Consultant to help them create bespoke tours.

Tour Consultant / Key Account Manager - What will I be doing?

• You will be tailor making itineraries for educational settings in line with the course that their students are studying. Every tour is bespoke with each client having different needs
• You will be generating accurate tour costings
• Liaising with suppliers / colleagues to negotiate and confirm travel, accommodation and visit requirements
• Ensuring all tours are completed within set budgets and client payments are received in the agreed time frames
• You will develop "life-long" relationships with both client and supplier

Tour Consultant / Key Account Manager - What experience do I need?

• Ideally you will have an understanding of the needs of educational settings' trips with proven experience and full understanding of delivering exceptional customer service
• Ideally advanced knowledge of the School Travel Market
• Destination knowledge in particular Europe.
• Ability to resolve problems, work under pressure and meet deadlines
• Ability to work as under own initiative, and essentially as part of a wider team
• Analytical skills
• IT literate and knowledge of Microsoft products
• Ability to follow procedures and willingness to enhance them
• Strong time management skills and ability to prioritise workload and be highly organised
• Commercial & financial awareness and be numerate
• Adaptable and flexible

Tour Consultant / Key Account Manager - Additional Information:
This role is a Monday - Friday 9 - 5 role and is based in the office in Surrey / Greater London. This is an incredible time to join the business as it builds back after the pandemic with enquiries being through the roof. You will have lots of opportunity to progress in the future. The team are all so friendly and hard working - there is a real team spirit here where everyone is all hands to the deck.

Reservations Agents - Ski

This incredible operator offer all variety of ski holidays and they are hiring for their sales team for the next season . These are 6 month contracts with a strong possibility of them becoming 12 month roles. If you have travel consultancy experience or love skiing or are looking for your first step into the travel industry you do not want to miss this opportunity - Discounted holidays and educationals are all part of the job!

Reservations Agents - Ski - What will I be doing ?

• You will be answering the phone and email enquiries from customers wanting to book their ski holidays, converting these enquiries into bookings.
• You will be fully trained on the products and properties that they sell and most agents are sent out to resort to get to know some of the products that you will be selling first hand as much as possible.
• You will be working in their fabulous offices in Hampshire 2 days a week and the rest from home. The offices have terrific facilities.
• You will be working to targets and have lots of incentives to keep you motivated.

Reservations Agents - Ski - What experience do I need?

• The main requirement is a terrific attitude to working with customers over the phone - you must be self-motivated, passionate about service and sales and be ready to inspire customers to book their holiday with you.
• If you have been a seasonal worker in ski resorts in whatever capacity then great, or perhaps you just love skiing.
• However if you have not skied before but are just really keen to work in a customer sales environment with a passion for travel ( perhaps you studied leisure and tourism ) then we want to hear from you. You may have worked in a call centre in sales but now want to sell something a bit more exciting.
• If you have previously worked as a travel agent, reservations agent, travel consultant then we would love to hear from you.

Reservations Agents - Ski - Additional Info

There is a lot we can write here - as well as a basic salary you will earn commission on the bookings you make - the OTE for a permanent member of staff over the year is between £23k - £25k. There is a vibrant social committee lots of ad hoc incentives, ....it's a great place to work and they are hiring right now!! The role is based 2 days in their office in Hampshire and 3 days from home with all equipment provided.

Operational Administration Assistant - Business Travel - London

This is an exciting opportunity for an experienced Operational Administration Assistant to join an award-wining market leader within the travel and event management industry who are passionate and entrepreneurial and proud to stand out from the crowd. Their reputation has been built on ethics, subject matter expertise and an ability to fully engage with their clients in order to understand their requirements and deliver an exceptional service.

Operational Administration Assistant - What will I be doing?

• Whilst the core part of the role is supporting the day-to-day demands of your designated team, you will also provide general administrative support and create and update client profiles as well as being responsible for processing information from various sources, managing travel arrangements and booking local transfers. The position offers a great deal of variety and includes further responsibilities such as managing offloads with airlines and sourcing hotels as and when needed. You will be required to work with a high degree of accuracy and have the ability to multi-task and provide prompt and accurate information.

Operational Administration Assistant - What experience do I need?

• Ideally you will have experience in, or a passion for, the travel industry but most importantly, strong planning and organisation skills and an ability to understand and engage with internal and external customers
• Good geography knowledge
• Excellent computer skills
• Highly motivated, well-organised and able to provide outstanding customer service
• An ability to work using your own initiative with excellent attention to detail

Operational Administration Assistant - What else do I need to know?
This role is part of a dynamic, fast-paced and supportive team in an exciting industry with plenty of potential. It requires expertise coupled with a desire for personal development and the ability to remain calm under pressure whilst working to and meeting required deadlines. Great benefits package. Office based in London

Complaints Executive - Customer Resolutions - Homeworking

This is a great opportunity for an experienced customer services specialist to join a true market leader within the travel industry and to work with likeminded people who are not only passionate about delivering an exceptionally high level of service but also value building trusted relationships with their customers.

Complaints Executive - What will I be doing?

• Whilst the core part of the role is taking ownership of managing, acknowledging and responding to customer complaints across different stages of their journey, including pre and post travel, it's also a very diverse role which adds further to its appeal.
• You will be responsible for resolving all customer queries effectively, some of which may be complex and challenging, without the need to refer the customer on, whilst also ensuring that offers and solutions are fair and in line with the company guidelines.
• Contact with your customers will be across all communication channels and you will be required to work with a high degree of accuracy and have the ability to multi-task and source solutions for customers directly when current suppliers are unable to do so.
• As this is also a very team focused role, there'll be plenty of opportunity to provide support and advice to colleagues.

Complaints Executive - What experience do I need?

• You will have experience of working in a travel operations environment as well as a passion for the travel industry
• Complaint Handling experience
• Strong planning and organisation skills and an ability to understand and engage with internal and external customers
• Excellent problem solving skills
• Previous customer relations experience
• Strong communicator across all levels of a business
• Excellent computer skills including Google Dashboard, Word, Excel, PowerPoint and Outlook
• Highly motivated, well-organised and able to provide outstanding customer service
• An ability to work using your own initiative with excellent attention to detail

Complaints Executive - What else do I need to know?
This role is part of a dynamic, fast-paced and supportive team in an exciting industry with plenty of potential. It requires expertise coupled with a desire for personal development and the ability to remain calm under pressure whilst working to and meeting required deadlines. Although the position is remote it may require working from the office in London once a month and there's also a need to work weekends. You will be working one full weekend every 3 weeks.

Premises Manager - School

This centrally located school are near completion on an incredibly exciting build which has expanded their premises to include a further 22 classrooms, drama studio, school hall and four court sports hall. They need a Premises Manager to be responsible for all aspects of maintenance, safety, security and cleanliness of the school site.

Premises Manager - What will I be doing ?

• You will be managing a team of caretakers who will support you in your role.
• You will be responsible for the coordination of all contractors
• You will be responsible for all site maintenance, safety, security and cleanliness of the school site, school vcehicles, asset management and finance.
• This is a central role and you will have contact with all staff throughout the school. You will be key to the school's safe and smooth operation.

Premises Manager - What experience do I need?

• Ideally you will be experienced in Premises Management but we would also welcome applications from candidates who have supervisory experience in a similar discipline such as facilities management
• You must have some experience of a school environment.
• You must have experience of a BMS system
• You will need to be able to demonstrate knowledge of moving and handling procedures and be physically able to carry out the physical tasks of the role (eg lifting, shifting, clearing snow etc)
• You will need to be able to demonstrate knowledge of Health & Safety and hygiene procedures and precautions
• Be aware of COSHH regulations
• You must be able to demonstrate good communication skills as a big part of the role is liaising with all levels of school staff and pupils, contractors and governors
• Previous experience of "DIY Skills" are essential
• Good ICT skills

Premises Manager - What else do I need to know?

This is a truly unique opportunity to join an inspiring school entering an incredibly exciting phase.

All successful candidates will be subject to Disclosure and Barring checks along with other relevant employment checks.

The salary is a range of between £29, 357- £35,349 depending on experience. This is a 36 hour week 52 weeks a year.

Water Programme Co-ordinator

This is a pivotal role in co-ordinating multiple stakeholders for this utilities business. Initially the role will be to support the Head of Regulatory Compliance (Water) and to put in place a structured, repeatable process; however, over time and as the business matures then the post-holder should expect to take a lead role in compiling and submitting applications.

Water Programme Co-ordinator - What Will I be doing?

• You will support the Water team in developing a process for the submission of application documentation
• You will own and maintain the NAV tracker to ensure that inbound and outbound information is actioned
• You will act as the key point of contact, supporting customers (third party construction companies) with all NAV application queries or questions
• Liaise with incumbent water companies and industry regulators concerning NAV applications
• Ensure that information and documents relating to NAV site development is provided/obtained and recorded according to key KPIs
• Be responsible for team email account(s) relating to NAV site developments; respond to incoming emails and be responsible for forwarding and monitoring inbound communication
• Produce KPI and MI reports for the Water Management team, the Executive team, and Company Board.

Water Programme Co-ordinator - What Experience do I need?

As the Water Programme Co-ordinator, the following skills and experience are essential:

• You will have experience of working within the utility or construction industry although experience obtained in a similar industry may be considered
• You will have successfully supported multiple tasks and stakeholders, dealing with competing priorities and working to tight deadlines, ensuring projects and programmes are delivered on time.
• You will have the ability to effectively identify, map and engage with stakeholders, including to brief upwards to senior management of Risks and Project flows
• You will have working knowledge and skills in using tracking documents to maintain visibility and transparency for all stakeholders.
• You will have proven strong engagement and communication skills and be comfortable with questioning of information where needed.
• You will be adaptable to changing circumstances, and working in the grey, whilst remaining calm and maintaining performance.
• Excellent attention to detail.
• A commitment to continuous improvement and service excellence
• Proven IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel, and Outlook).

The following skills and experience are desirable:

• You will have coordinated multiple internal and external stakeholder requirements and inputs in a fast-paced environment to ensure project and programme outcomes are delivered
• Experience in scrutinising plans, testing assumptions, and identifying delivery risks and issues and reacting accordingly.

Water Programme Co-ordinator - What else do I need to know?

This is ideally an office-based role in Leatherhead, full time. Hybrid working is a possibility. If you do live further afield then remote working may be possible if you have all the skills and experience desired. the company are offering a good base salary plus bonus and excellent benefits package.

Head of Product Development - Travel Industry

This business is the go-to community for luxury holiday rentals worldwide and they are growing fast. Partnered with one of the most renowned hotel groups synonymous with award-winning luxury and with significant investment behind them; they are at a particularly exciting time of their ambitious journey. This role is crucial to the success of the business - as Head of Product Development you would be responsible for the management of details of all products ensuring that all information is accurate and up to date giving homeowners and guests the best of experiences.

Head of Product Development - What Will I be doing?

You will be a key part of the Operations team which lies at the heart of the company. Having grown their portfolio at an exceptional rate they are looking for a detail orientated individual to manage their products across the globe (approximately 3500 and growing).
This will involve putting systems in place to ensure the accuracy of product information, problem solving, analysis.
You will work closely with their technical team to implement any new developments in the world of product management. Responsibilities will include:

• Take ownership and manage the existing homeowner and partner relationships
• Design fool proof processes which ensure that product information is up to date so that the sales function is fully supported
  You will be managing a team of between 2 - 5 people which will be growing
• Be homeowners' go to point of contact, communicating both verbally and via email to answer questions, explain processes and maximise the potential for each property
• Assume responsibility for the quality and accuracy of home information, engaging in proactive outreach to secure up to date home information
• Liaise with, educate and reengage existing homeowners to meet weekly and monthly targets

Head of Product Development - What experience do I need?

The ideal candidate will have an interest in being a part of an early stage growth team, as well as the ability to perform a range of operational tasks which help the company accomplish daily, weekly and monthly goals.
We are looking for a driven, engaged and detail-orientated team player, who thrives in fast paced environments, enjoys relationship building and relishes the chance to take on new challenges.

• It is essential that you have experience within travel, whether that be holiday homes, hotels, channel managers or tech platforms
• 2:1 or higher in undergraduate degree
• Experience working with product desirable but not essential
• Self-starter who is prepared to work in a fast-paced, dynamic high-growth environment
• Excellent organizational and follow up skills. Detail orientated with the ability to manage multiple tasks simultaneously
• Ability to assess priorities and meet targets and deadlines
• Highly collaborative, great team player
• Strong work ethic and keenness to learn and develop relationships with homeowners and partners
• Quick learner who's not afraid to ask questions and takes pride in their work
• Additional languages desirable but not essential

Head of Product Development - What else do I need to know?
This role is based in London currently working a hybrid model of 3 days in the office 2 days at home. You will be managing a small team some of whom will be based in London - others remotely. It is a Monday to Friday role- they work 08.30 - 6pm on a shift system. They are offering an excellent salary with 25 days holiday and a wonderful office environment. This is an ambitious business in its infancy so there will be plenty of scope for progression.

Luxury Villa Specialist

This is an exceptional opportunity for a Luxury Travel Specialist who has experience of selling high end villas and chalets worldwide. It is with an emerging brand who are on an incredible journey with some very ambitious plans that are already coming into fruition. Despite the current conditions they are thriving and are growing their team imminently. Their model is unique and is really making waves in the industry.

Luxury Villa Specialist - What will I be doing?

• You will be working with some of the most beautiful properties in the world, selling luxury holidays to discerning clients worldwide.
• You will be part of a small but fast-growing team and will be taking enquiries for luxury homes across the globe and putting together the perfect holiday for guests.

Luxury Villa Specialist - What experience do I need?

• It is essential that you have sold luxury villa / chalet holidays previously with a great understanding of this luxury market.
• We are looking for someone who knows the properties well, goes above and beyond to make the perfect holiday, and build great relationships with the guests.

Luxury Villa / Chalet Specialist - What else do I need to know?

Their office is in London, so ideally you will be able to commute into the office at least 3 days a week. They are happy for this person to be based from home if they live too far to commute everyday but being able to come in frequently would be required. The hours are between 08.30 - 6 on a shift basis with half a day at a weekend every other week but this will become less as the team grows. The salary is competitive, plus bonuses, 25 days holiday and a lovely supportive team. There is real opportunity to grow here - their plans are incredibly exciting and anyone who joins now will be part of something very special.