Late Shift Business Travel Consultant

Are you an experienced Business Travel Consultant who remains calm when plans change and travellers need urgent support?

We are recruiting for a growing, award-winning travel management company looking for an experienced consultant to join its late-shift team. You will manage business travel requirements independently, resolving urgent issues and ensuring travellers receive a professional service outside standard office hours.

Late Shift Business Travel Consultant: What will I be doing?

• Managing business travel bookings, amendments, reissues, cancellations and urgent requests.
• Finding practical, cost-effective solutions during disruption or time-sensitive situations.
• Using the GDS confidently to manage flights, hotels, rail and other travel arrangements.
• Following individual client travel policies and agreed service requirements.
• Recording activity accurately and highlighting any potential issues.
• Escalating more serious incidents when appropriate.
• Preparing clear handover notes so colleagues can continue supporting the traveller seamlessly.
• Acting as a knowledgeable and dependable point of contact while other support teams are less readily available.

Late Shift Business Travel Consultant: What experience do I need?

• Previous experience as a Business Travel Consultant within a travel management company.
• Strong working knowledge of Sabre, Amadeus or Travelport.
• Experience managing changes, reissues, cancellations and disrupted travel.
• The confidence to make informed decisions while working independently.
• A calm, organised and professional approach to urgent situations.
• Clear written and verbal communication skills.
• Previous out-of-hours or 24-hour travel experience would be advantageous.
• Experience with refunds, billing, post-travel queries or incident management would also be useful.

Late Shift Business Travel Consultant: What else do I need to know?

This position operates on a staggered four-days-on, four-days-off rota.

Shifts will be either:

12:00pm-10:00pm
1:00pm-11:00pm

You will need to attend one of their offices regularly for training and meetings and ad hoc days so being near London, or Glasgow is important.

This is an excellent opportunity to join an ambitious and expanding corporate travel business where your experience and judgement will be valued.

If you enjoy solving problems, taking responsibility and supporting travellers when they need it most, we would love to hear from you.