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Sales / Operations Manager

Excellent plus Bonus plus potential equity

This new company are looking for a Manager to oversee their small but growing team in London.  This is an exceptionally rare and exciting role to join a Luxury Travel business at the start of their journey.



Sales /Operations Manager - What will I be doing? 

You will be managing the London operation ensuring that the customer experience is as efficient as it should be and that all sales, service and process issues are managed well. 
You will be working closely with the CEO to ensure the team are working effectively and that customers and employees are happy.
You will be involved in every aspect of the business from the digital marketing to the future strategy with your primary focus on sales and operations.

Sales / Operations Manager -  What experience do I need ?

You will be a graduate with a minimum of a 2.1 and have experience of working in a high end client facing role in the travel industry with management experience in either sales or operations.
You will be commercially astute
Impeccable attention to detail and passion for processes is essential as is a positive attitude and emotional IQ
Experience with a luxury brand is preferred
Perhaps you have been a sales manager of a travel team or an operations manager previously

Sales / Operations Manager - Additional Info:

You will be paid a good basic salary plus commission with the potential for equity

Hours are Monday to Friday 9 - 6 but you will be expected to respond to these clients out of hours if necessary 
25 days holiday 
This is a unique opportunity to join one of the most exciting start ups in travel in London right now - with this comes great opportunities for your personal career development within the business. 
Fabulous working environment 

  • Travel Planner - £ Excellent

    Travel Planner - London or Berkshire - Hybrid

    Our client is looking for someone who has a genuine passion for travel with sales experience within a tailormade tour operator or luxury travel specialist. Working alongside a small team this is a great opportunity for someone who is driven to provide the best customer experience and relishes creating unique itineraries and holidays to a wide range of destinations.

    Travel Sales Consultant - What will I be doing?
    * You will be working with some of the best in the industry - this business do not do online bookings or off the shelf holidays. Their absolute focus is on delivering a truly personalised service.
    * You will be working on worldwide destinations - some of their best sellers are Italy, Sri Lanka, Greece, India and South America but they send their clients all over the world. From Antarctic cruises and independent self-drives to remote beach escapes and private guided journeys. You will have plenty to get your teeth into and you have a direct influence on the product.
    * It's a "grown up" environment - you will have autonomy over your day to day routine and will be expected and encouraged to contribute ideas to the sales, product and marketing teams.
    * You will deliver a seamless customer experience. A desire to provide the highest standards of service is essential.
    * You will be the main point of contact for your customers, managing each stage of the booking process from enquiry and booking of flights (knowledge of Amadeus would be preferable) through to the holiday experience and post travel follow up.
    * Customer contact is via phone, email and in person - you are actively encouraged to get out and meet your customers and an allowance is provided to wine and dine your best clients.

    Travel Sales Consultant - What experience do I need?
    * It is essential that you have sales experience within the travel industry and from a company that shares their focus on tailormade travel to a discerning market.
    * You will be exceptionally well travelled and be able to demonstrate a genuine passion for travel.
    * You will be someone who likes to take responsibility, who enjoys the freedom to manage their own desk but also value contributing to the team. They take a collaborative approach to their bookings and success of the team is rewarded over the success of an individual.
    * You need to demonstrate confidence and knowledge to be able to secure sales in a genuinely consultative and customer focussed environment.

    Travel Sales Consultant - What else do I need to know?
    Hours are Monday to Friday 9 - 5.30 with very occasional Saturday mornings
    This business value talent and loyalty and pay well for it. Basic salary is dependent on experience but is above the industry average and there is also a performance related bonus scheme.
    There is a contributory pension scheme and fam trips are often given
    Annual leave is 20 days (excluding bank holidays) in year one and then rises in line with service to a maximum of 27 days (excluding bank holidays).
    It's a really friendly, supportive environment - people love what they do here.
    This will be hybrid role - 3 days at home and in the office - either in London or Berkshire.


  • Operations and Customer Service Executive - Luxury Travel
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    Operations and Customer Service Executive - Luxury Tour Operator

    Our client has an infamous reputation for delivering absolute excellence in everything they do. The Operations department is pivotal to this, and it is imperative that the quality of work & accuracy of documentation produced is always of the highest standards. This is where you come in - they are looking for someone to work within the Operations team, supporting the Sales Team and Clients. The job is varied, the team are magnificent, the offices are fabulous, and the product is out of this world.

    Operations and Customer Service Executive - What will I be doing ?

    • You will be actioning all booking confirmations and amendments including hotel, transfer, and flight requests
    • You will be checking and sending booking invoices to agents and direct clients
    • There will be lots of liaison with overseas Ground Handlers regarding any pre and post queries
    • You will provide post booking support to Travel Agents & direct clients via phone and email
    • To collate and check all final travel documentation and itineraries for despatch
    • Pack and post any despatch / documentation daily
    • Check and action hotel availability and closeouts
    • Stationery stock control
    • Daily despatch of brochure requests with company letter

    Operations and Customer Service Executive - What experience do I need ?

    Ideally you will have worked in the luxury travel industry in an operations capacity previously however we will also consider applications from recent graduates who are looking for a step into this wonderful industry. So, if you are conscientious, passionate about detail, well organised and can give exceptional service that will wow both internal and external customers then we would love to hear from you. You will be proficient in Word, Excel etc, have perfect English and work well under pressure and meet deadlines.

    Operations and Customer Service Executive - What else do I need to know?

    This is a wonderful team - the business has many of its people who have been there for a long time - people stay here - they are looked after, challenged, and developed and they love it. The office is great, but you will only need to be in there 2 days a week - 3 days from home. the salary will be dependent on experience and there will be a monthly bonus based on company performance - a rarity in this industry for non-sales staff. There is 21 days holiday. Hours are Monday to Friday 9 - 5.30 or 9.30 - 6 with One Saturday a month

  • Tour Coordinator
    Up to £26000 per annum Commission

    Tour Coordinator

    You will be working for one of the leading educational operators in the UK who are building back up and are brimming with enquiries. This is a great time to join the team as more growth is planned and opportunities will be available for everyone to grow with the business.

    Tour Coordinator - What will I be doing ?

    You will be responsible for promoting all services that these brands offer to sports clubs and educational settings. You will be responsible for promoting the full product range, developing and maintaining long term relationships with higher educational establishments and providing top customer service to new and existing clients..

    You will be working with both suppliers and clients directly to ensure the successful arrangement of the travel and accommodation

    You will be Tailor making itineraries reflecting the requirements of the group, Generating accurate tour costings.

    You will be regularly visiting assigned venues and areas, taking part in inspection visits and researching subjects and destination

    Tour Coordinator - What experience do I need ?

    • Previous experience arranging tours in the educational travel sector would be preferable.
    • If you have not worked in educational travel, then a general travel industry operational background would be essential
      Strong knowledge of the School, College and Sports Club Travel Market and previous experience working on Education Events/Sports Tours would be ideal.

    Tour Coordinator - Additional Information

    This is an office based or hybrid role with a requirement to be based in the office a minimum of 3 days a week. You will be working a 37.5-hour week between the hours of 8 - 6 ( e.g. 8 - 4 or 9 - 5 etc ) They are a great team - full of enthusiasm and passion for this industry and you will be joining a business who will be able to offer people an exciting future