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Sales / Operations Manager

Excellent plus Bonus plus potential equity

This new company are looking for a Manager to oversee their small but growing team in London.  This is an exceptionally rare and exciting role to join a Luxury Travel business at the start of their journey.



Sales /Operations Manager - What will I be doing? 

You will be managing the London operation ensuring that the customer experience is as efficient as it should be and that all sales, service and process issues are managed well. 
You will be working closely with the CEO to ensure the team are working effectively and that customers and employees are happy.
You will be involved in every aspect of the business from the digital marketing to the future strategy with your primary focus on sales and operations.

Sales / Operations Manager -  What experience do I need ?

You will be a graduate with a minimum of a 2.1 and have experience of working in a high end client facing role in the travel industry with management experience in either sales or operations.
You will be commercially astute
Impeccable attention to detail and passion for processes is essential as is a positive attitude and emotional IQ
Experience with a luxury brand is preferred
Perhaps you have been a sales manager of a travel team or an operations manager previously

Sales / Operations Manager - Additional Info:

You will be paid a good basic salary plus commission with the potential for equity

Hours are Monday to Friday 9 - 6 but you will be expected to respond to these clients out of hours if necessary 
25 days holiday 
This is a unique opportunity to join one of the most exciting start ups in travel in London right now - with this comes great opportunities for your personal career development within the business. 
Fabulous working environment 

  • Contact Centre Manager - Travel Industry

    Contact Centre Manger - Travel Industry

    This is an exceptional role for an experienced Contact Centre Manager from the travel industry - you would be joining a fast paced, dynamic business in a role full of opportunity and challenge. If you have significant experience running a high-paced multi-channel contact centre (with remote agents) in a leadership and hands-on role then we would love to hear from you.

    Contact Centre Manager - What will I be doing ?

    You will support and manage all aspects of the pre-travel customer contacts, across multiple channels within a large team of agents with 2 main direct reports.
    You will help develop and evolve the customer contacts strategy to support the overall customer experience.
    As you would expect this team are working remotely right now and experience of managing remote workers is essential
    You will be working to core KPI's of Productivity, % Availability, and Customer Satisfaction
    You will be heavily involved in increasing team retention and improving the teams development.

    Contact Centre Manager - What experience do I need ?

    It is essential that you have significant experience running a high-paced multi-channel contact centre with remote agents in a leadership and hands-on role.
    You will need experience in supporting non-voice contact channels
    You will have a thorough understanding and hands-on knowledge of Contact Centre Interface systems to deliver customer first contact resolution.
    You will have experience running a multiple site operation, including working with outsourcers and home working/remote agents
    It is essential that you have the ability to analyse data/performance to drive change and performance improvements.

    Contact Centre Manager - Additional Information
    This role is working for an ambitious, dynamic travel business who can offer an exciting, supportive environment and long term opportunity. The role is in the main Monday to Friday 9 - 5.30 but will require flexibility according to workload / circumstance. Contact for more information.

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