This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

Travel Administrator

This tremendous independant travel business who are very well established and highly respected can offer a great career path for anyone joining them. They are currently recruiting for a Travel Consultant to handle all the administration of the tours and programmes after a customer booking has been made. 

 Travel Administrator - What will I be doing? 

  • You will be working closely with the sales team to administer the itinerary and documentation associated with a booking once it has been made. You will liaise with suppliers and customers alike, regarding every part of the booking.
  • 70/80% of this role will be of an administrative nature - checking documents, loading information and sending out itineraries. 
  • You will be speaking to customers regarding any changes or any visa applications
  • You will be liaising with suppliers to ensure the holiday is delivered exactly as it has been sold
  • First class customer service is at the heart of everything this company does. 

Travel Administrator - What experience do I need? 

  • It is essential that you have worked for a tour operator for 2 years previously in either sales, operations or administration. 
  • Ideally you will also be educated to degree level
  • You will be driven to give the customer a first class experience so will have outstanding communication and customer care skills

Travel Administrator - Additional Information: 

This is one of the most wonderful employers - they really look after their people. You will be paid a good basic salary plus bonus and the hours are 9 - 5.30 Monday to Friday.  


  • Customer Services Team Leader - Travel Industry

    Customer Services Team Leader - Travel Industry

    You will be working for a forward thinking, friendly, ambitious travel business who are really making waves in the industry. They are looking for an experienced Team Leader to work in their Customer Service - Pre- Travel team. If you have this background and are looking for a new challenge then please get in touch.

    Customer Services Team Leader - What will I be doing ?

    • You will be helping with the day to day management of the customer services team supporting their customers before they travel.
    • You will ensure all issues are resolved quickly and efficiently minimising any impact to the customer experience and checking that all company guidelines are followed.
    • You will be looking after a team of approximately 15 agents at any one time
    • You will have day to day management of workflows, including overseeing all inbound and outbound contact channels ensuring staffing levels support and adjust as required.
    • You will take responsibility for complicated issues, supporting the resolution and reasonable outcomes for both customers and the business
    • Management of incidents which could be minor or major, including deaths in resort, accidents and illnesses; you will play an active role within the crisis management team
    • You will develop, coach and mentor your team members to ensure they are achieving and exceeding all KPI's and quality standards.

    Customer Services Team Leader - What experience do I need ?

    • It is essential that you have worked in the travel industry previously in a similar role within a contact centre / operations environment
    • You will have outstanding communication skills
    • Excellent IT and systems skills
    • Good leadership experience

    Customer Services Team Leader - Additional Information
    This is a great opportunity to join a fast moving ambitious business. You will be initially working from home but once things move forward there will be a return to the office in Central London. The role spans a 7 day week shift pattern to include some evenings and weekends. The pay is competitive.