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Travel Administrator

This tremendous independant travel business who are very well established and highly respected can offer a great career path for anyone joining them. They are currently recruiting for a Travel Consultant to handle all the administration of the tours and programmes after a customer booking has been made. 

 Travel Administrator - What will I be doing? 

  • You will be working closely with the sales team to administer the itinerary and documentation associated with a booking once it has been made. You will liaise with suppliers and customers alike, regarding every part of the booking.
  • 70/80% of this role will be of an administrative nature - checking documents, loading information and sending out itineraries. 
  • You will be speaking to customers regarding any changes or any visa applications
  • You will be liaising with suppliers to ensure the holiday is delivered exactly as it has been sold
  • First class customer service is at the heart of everything this company does. 


Travel Administrator - What experience do I need? 
 

  • It is essential that you have worked for a tour operator for 2 years previously in either sales, operations or administration. 
  • Ideally you will also be educated to degree level
  • You will be driven to give the customer a first class experience so will have outstanding communication and customer care skills


Travel Administrator - Additional Information: 


This is one of the most wonderful employers - they really look after their people. You will be paid a good basic salary plus bonus and the hours are 9 - 5.30 Monday to Friday.  

   

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  • Customer Services Team Leader - Travel Industry


    Customer Services Team Leader - Travel Industry

    You will be working for a forward thinking, friendly, ambitious travel business who are really making waves in the industry. They are looking for an experienced Team Leader to work in their Customer Service - Pre- Travel team. If you have this background and are looking for a new challenge then please get in touch.

    Customer Services Team Leader - What will I be doing ?

    • You will be helping with the day to day management of the customer services team supporting their customers before they travel.
    • You will ensure all issues are resolved quickly and efficiently minimising any impact to the customer experience and checking that all company guidelines are followed.
    • You will be looking after a team of approximately 15 agents at any one time
    • You will have day to day management of workflows, including overseeing all inbound and outbound contact channels ensuring staffing levels support and adjust as required.
    • You will take responsibility for complicated issues, supporting the resolution and reasonable outcomes for both customers and the business
    • Management of incidents which could be minor or major, including deaths in resort, accidents and illnesses; you will play an active role within the crisis management team
    • You will develop, coach and mentor your team members to ensure they are achieving and exceeding all KPI's and quality standards.

    Customer Services Team Leader - What experience do I need ?

    • It is essential that you have worked in the travel industry previously in a similar role within a contact centre / operations environment
    • You will have outstanding communication skills
    • Excellent IT and systems skills
    • Good leadership experience


    Customer Services Team Leader - Additional Information
    This is a great opportunity to join a fast moving ambitious business. You will be initially working from home but once things move forward there will be a return to the office in Central London. The role spans a 7 day week shift pattern to include some evenings and weekends. The pay is competitive.