Customer Support Consultant

This is an exciting opportunity for an experienced Travel Industry Customer Support Consultant to join a market leader within the travel industry, which caters for a variety of travellers and offers an experience of a lifetime. The company has teams of experts who use their knowledge to create bespoke itineraries and travel plans for the most discerning traveller and it's now looking for a likeminded individual who shares the same passion and drive, to deliver an exceptional level of customer service as a Customer Support Consultant within this specialist area.

Customer Support Consultant - What will I be doing?

The Customer Support Consultant is responsible for providing exceptional customer service through a number of booking channels as well as the delivery of back office administrative processes. The role offers variety and is responsible for:

• • Managing and resolving requests from customers and colleagues promptly and effectively
  • Ensuring all customer, team queries and administrative tasks assigned are responded to in line with team KPI guidelines
  • Co-ordinating updates for Product and Ops Teams where necessary
  • Providing backup support to all Travel Consultants within the team
  • Process, administer and respond to queries via a variety of booking channels
    
    Customer Support Consultant - What experience do I need?

• To be considered for this position you will ideally have travel industry sales/service experience
• Ideally Galileo trained or similar GDS experience
• Extensive travel experience
• Excellent at multi-tasking
• Effective planning, prioritising and organising of workload
• Excellent administration skills
• Proficient in the use of Microsoft Office Suite

Customer Support Consultant - What else do I need to know?
This position requires a self-motivated team player whose primary focus is on the delivery of a smooth and efficient customer journey. A flexible attitude in the undertaking of all tasks is paramount as is accuracy and attention to detail. The role is challenging as well as rewarding and is based in Hampshire for two days a week and remotely for the remaining three. There is an amazing benefits package to include 50% off holidays, private healthcare and exceptional working environment.

Groups Flight Manager

This ambitious, independent travel business is entering into an exciting period of growth and are looking for an experienced Groups Flight Manager to join them. You can be based anywhere in the UK and work remotely.

Groups Flight Manager - What will I be doing ?

• You will be the first point of contact for their corporate travel clients for all group flight bookings and will manage these relationships.
• You will be putting together client proposals
• You will be making group air bookings for between 25 - 250 people
• there may be times where you have to travel with clients

Groups Flight Manager - What experience do I need ?

• You must have experience of booking Groups flights on either Amadeus or Galileo
• we are looking for an exceptional team player who works well collaboratively and gives outstanding service to the clients
• You must be able to issue flight tickets
• You are extremely IT savvy - you are competent in using the full range of Microsoft Office products (including PowerPoint, Excel and Word), online meeting tools (E.g., Teams and Slack) as well as web-based sharing tools (E.g., Google Docs)

Groups Flight Manager - What else do I need to know ?

This is a remote role, or you could be based in one of their two offices in London or Kent

They are a great team - their people are well looked after and supported. They are very ambitious as a business and are presently incredibly busy as Corporate Travel makes its return

There will be lots of opportunity for anyone who joins the business at this time.

Programme Planner

This is a pivotal role working for a leading business in the Utilities sector where you will be coordinating multiple stakeholders to ensure that their proposition for end users is delivered.

Programme Planner - What will I be doing

• You will be actively engaged in coordinating activity with key customers and internal teams as this business leads the way to help customers roll-out Electric Vehicle charging points across the country, enabling progress towards net-zero
• You will capture and record actions from customer and delivery meetings and exchanges
• You will be comfortable handling high volumes of information/requests/questions and be able to keep track of latest status and who needs to be doing what
• You will be able to be successful in a multi-disciplined team, with effective communication skills, problem solving skills You will be confident dealing with competing demands for time and attention
• You will have supported the delivery of work where tight deadlines are the norm
• You be confident in questioning of information where needed and like solving puzzles

Programme Planner - What experience do I need ?

• Ideally you will have worked in a similar role within industry, but we will also consider a recent Economics / Science Graduate who is looking for a company that they can start their career with.
• You will have worked in a fast-paced environment where on-time delivery and attention to detail are important Resilience: you will be able to adapt to changing circumstances and adverse situations whilst remaining calm, reassuring others and maintaining performance
  You are able to lead some tasks in an environment of uncertainty and continual change.

Programme Planner - What else do I need to know?
This is a hybrid role working 2 days from home and 3 days in the office in Leatherhead. There is genuine career development and progression . Generous salary and benefits
An environment with hybrid working options
A culture encouraging inclusion and diversity

Reservations Coordinator - Spanish Speaking - Home Based or Office
This world class travel business are looking for customer service focused, Spanish speaking Reservations Agents to join their lovely team in Southampton or you could be home based anywhere in the UK. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Spanish Speaking - What will I be doing?

• You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
• You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
• You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Spanish Speaking - What experience do I need?

• It is essential that you are bilingual in English and Spanish
• You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
• You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
• It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Spanish Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £24k - £30k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. This can also be based remotely from home anywhere in the UK.

Business Travel Consultant - Glasgow

This is a great role for an experienced Travel Consultant with flights experiece to join a team in a varied role where training will be given if necessary. Equally we welcome applications from experienced Corporate Travel Consultants.

Business Travel Consultant - What will I be doing?
 

• You will be working with customers requiring assistance in across a variety of travel services.
• The successful candidate will support customers with complex travel arrangements, using multiple technological platforms to save customers time and money and ensure travellers are supported throughout their journey.
• You will coordinate a fully comprehensive service including flights, accommodation, car hire, visa and travel restrictions support, and other land arrangements.
• You will build and maintain relationships with travel bookers through daily interaction by phone and email, as well as attending client meetings.

Business Travel Consultant - - What experience do I need?
 

• It is essential that you have booked flights before using a GDS
• Ideally you will have experience in business travel as a consultant
• Exceptional customer service skills

Business Travel Consultant - What else do I need to know?

This is a hybrid role working 9 - 5, 3 days in the office and 2 days from home. You will be given all the training you need to support you and the team are professional, friendly and welcoming.

Booking Agent

This is an exciting opportunity for an experienced Booking Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are truly market leaders within their specialist field.

Booking Agent - What will I be doing?

Whilst the core part of this role is booking accommodation, it offers a great deal of variety and no two days are the same. There's a great deal of support and training on offer and the opportunity to progress is superb. Whether you are arranging hotels, bespoke accommodation, or managing existing bookings, you'll need to be resourceful, have the ability to multi-task and must be able to react quickly and effectively and meet demanding and often changing deadlines. The position is challenging as well as fun and requires a self-motivated and ambitious individual with a desire to succeed.

Booking Agent - What experience do I need?

• Experience within the travel industry would be beneficial, ieeally with experience of researching and securing accommodation for business and leisure trips
• Excellent at building relationships and rapport
• A problem solver with the ability to follow through tasks and responsibilities to ensure positive outcomes
• Great communication skills and an excellent telephone manner
• Excellent eye for detail and accuracy
• A team player who can engage effectively across all levels of a business
• Highly motivated and well-organised
• Good knowledge of Microsoft Office, particularly Excel

Booking Agent - What else do I need to know?
This role is part of a dynamic and supportive team and requires a high degree of flexibility and an ability to deal with change, growth and pressurised deadlines. It is the ideal opportunity for someone who is passionate about travel, culture and who always strives to deliver the best possible service to customers and clients. The role is City based on a permanent basis for the first few months and then there's an option to divide your time between home and the office.The hoursn are Monday - Friday on a shift basis between 9am and 6.30pm

Booking Agent

This is an exciting opportunity for an experienced Booking Agent to join a dynamic business within a niche market, which provides accommodation for high net worth individuals. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are truly market leaders within their specialist field.

Booking Agent - What will I be doing?

Whilst the core part of this role is booking accommodation, it offers a great deal of variety and no two days are the same. There's a great deal of support and training on offer and the opportunity to progress is superb. Whether you are arranging hotels, bespoke accommodation, or managing existing bookings, you'll need to be resourceful, have the ability to multi-task and must be able to react quickly and effectively and meet demanding and often changing deadlines. The position is challenging as well as fun and requires a self-motivated and ambitious individual with a desire to succeed.

Booking Agent - What experience do I need?

• Experience within the travel industry would be beneficial, ieeally with experience of researching and securing accommodation for business and leisure trips
• Excellent at building relationships and rapport
• A problem solver with the ability to follow through tasks and responsibilities to ensure positive outcomes
• Great communication skills and an excellent telephone manner
• Excellent eye for detail and accuracy
• A team player who can engage effectively across all levels of a business
• Highly motivated and well-organised
• Good knowledge of Microsoft Office, particularly Excel

Booking Agent - What else do I need to know?
This role is part of a dynamic and supportive team and requires a high degree of flexibility and an ability to deal with change, growth and pressurised deadlines. It is the ideal opportunity for someone who is passionate about travel, culture and who always strives to deliver the best possible service to customers and clients. The role is City based on a permanent basis for the first few months and then there's an option to divide your time between home and the office.The hoursn are Monday - Friday on a shift basis between 9am and 6.30pm

Travel Consultant - Full or Part time

This wonderful independent Travel Agency have a number of local branches and pride themselves on delivering the absolute best in service to their customers. They are seeing demand by their clients return in high volumes now and are keen to recruit a new team member to help them provide their customers with the holidays of their dreams.

Travel Consultant - What will I be doing?

You will be selling a variety of holidays worldwide to customers face to face and over the phone. You will be working in a small team and will deal with everything on the booking from start to finish.
The majority of what you will be selling with be long haul tailormade itineraries.

Travel Consultant - What experience do I need?

It is not essential that you have worked in travel previously, but you must be passionate about travel. You will be well presented with excellent communication skills and a real ability to build rapport with customers quickly.
You will be passionate about customer service and must be computer literate

Travel Consultant - What else do I need to know?

• Full time or part-time considered (if p/time the days have to be 3 or 4 full days)
• 9-5.30pm Monday-Friday
• 9-4pm Saturday (They try to give everyone two Saturdays off a month unless they actually want to work Saturdays, but usually only guarantee one off a month)
• Discounts on holidays
• 20 days holiday plus bank holidays
• Pension scheme

Aviation Manager

This London based Tour Operator are hiring an Aviation Manager who will oversee all ticketing in a hands-on capacity and ensure that the relationships with their airline partners are maintained and enhanced delivering maximum potential on all commercial agreements.

Aviation Manager - What will I be doing?

• You will spend most of your time overseeing the airline ticketing functions and aviation processes in a hands-on capacity
• Having regular meetings with key airline partners and sharing all information with the Commercial teams
• You will ensure that all BSP reconciliation is up to date along with refunds & ADM / ACM queries
• You will take direction from the Product Managers and Commercial Manager to ensure that tactical deals are negotiated to coincide with promotions
• You will ensure that the Reservations team is supported with GDS queries and flight issues
• You will provide reports to the management team
• To provide training within the ticketing department when required
• Management and coaching of one direct report

Aviation Manager - What experience do I need?

• We are looking for someone from a similar Aviation Management role within a tour operator
• It is essential that you are experienced in airline ticketing, regulations and fare filing
• You must be proficient have word and excel

Aviation Manager - What else do I need to know?

This is a full-time role based 2 days a week in the office in London and 3 days from home. Lovely time and lots of opportunity lies ahead.

Tour Consultant / Key Account Manager

This is a wonderful opportunity to join an ambitious and successful specialist educational tour operator providing bespoke tailor made services to schools / colleges and universities. They are incredibly busy right now and are looking for a Tour Consultant to help them create bespoke tours.

Tour Consultant / Key Account Manager - What will I be doing?

• You will be tailor making itineraries for educational settings in line with the course that their students are studying. Every tour is bespoke with each client having different needs
• You will be generating accurate tour costings
• Liaising with suppliers / colleagues to negotiate and confirm travel, accommodation and visit requirements
• Ensuring all tours are completed within set budgets and client payments are received in the agreed time frames
• You will develop "life-long" relationships with both client and supplier

Tour Consultant / Key Account Manager - What experience do I need?

• Ideally you will have an understanding of the needs of educational settings' trips with proven experience and full understanding of delivering exceptional customer service
• Ideally advanced knowledge of the School Travel Market
• Destination knowledge in particular Europe.
• Ability to resolve problems, work under pressure and meet deadlines
• Ability to work as under own initiative, and essentially as part of a wider team
• Analytical skills
• IT literate and knowledge of Microsoft products
• Ability to follow procedures and willingness to enhance them
• Strong time management skills and ability to prioritise workload and be highly organised
• Commercial & financial awareness and be numerate
• Adaptable and flexible

Tour Consultant / Key Account Manager - Additional Information:
This role is a Monday - Friday 9 - 5 role and is based in the office in Surrey / Greater London. This is an incredible time to join the business as it builds back after the pandemic with enquiries being through the roof. You will have lots of opportunity to progress in the future. The team are all so friendly and hard working - there is a real team spirit here where everyone is all hands to the deck.