Workforce Management Analyst

This thriving global business in the wellness space are looking for a Workforce Management Analyst to join them. You would be owning all things related to contact centre staffing, and will be responsible for the creation, maintenance, analysis, and delivery of contact centre staffing.

Workforce Management Analyst- What will I be doing?

• You would be owning all things related to contact centre staffing, and will be responsible for the creation, maintenance, analysis, and delivery of contact centre staffing
• You will be accountable for consistently reviewing data to provide insight and develop strategies to optimize contact centre staffing.
• You will provide recommendations for staffing adjustments to meet business objectives, identify trends in scheduling needs and provide recommendations for improvement.
• Provide staffing requirements for multiple campaigns, with a mix of cross-skilled and single skilled service advisors
• Prepare and distribute daily, weekly, monthly, quarterly, and yearly reports with analysis of contact centre schedules wins and losses, along with any recommendation for improvement

Workforce Management Analyst - What experience do I need?

• Ideally you will be degree educated and it is essential that you have solid experience of Contact Centre scheduling.
• You will have excellent communication skills (both written and spoken).
• An additional fluent European language would be advantageous. *
• Strong IT skills. Comprehensive and advanced Excel skills knowledge (pivot tables, V & H look ups and macros)
• Advance knowledge of call centre terminology and technology, including previous experience in data mining from ACD, WFM and CRM platforms (Avaya CMS, Cisco, Calario, Verint, inContact, Five9, Virtual Observer etc.)

Workforce Management Analyst - Additional Information
This role is paying competitively and comes with an extraordinary set of employee benefits too - these include very generous pension scheme, Private healthcare insurance,, Private dental insurance, ability to accrue up to 27 days holiday plus bank holidays, subsidised gym membership, annual bonus and more !

CRM Marketing Executive

This is a truly special place to work - if you have a strong CRM marketing background we would love to talk to you.
You will be working for a very respected award winning travel brand and supporting in the execution of their communication plan to helping create a wonderful customer experience and drive sales through targeted marketing communication.

CRM Marketing Executive - What Will I be Doing ?

• Reporting into the Marketing Director you will be assisting in the implementation of direct marketing to customers, creating superb campaigns and drive sales
• You will be working with key stake holders, agencies and a copy writer to deliver impressive campaigns
• You will be working with the copy writer and product teams to develop engaging content for email campaigns
• You will help manager the CRM Marketing budget for email and print
• You will manage the process for data handling
• You will be responsible for the management of the email service provider
• You will be responsible for the management of the data agency and will represent marketing with regards to data adherence

CRM Marketing Executive - What experience do I need?

• It is essential that you have significant experience working in a similar role with proven success in creating engaging email and direct marketing content increasing retention
• You will have HTML skills for editing content on templates
• Previous experience using google analytics
• Use of an ESP for email management
• Photoshop
• Preferably from a travel industry background

CRM Marketing Executive - Additional info
You will be working for a truly special business who offer a range of benefits and outstanding environment once we are all back in the office. For now it will be remote.

Lead Application Developer

This is a rare opportunity to join a leading business in their field as they bring in-house their digital capability and build a team. You will be working remotely with flexibility and joining at the start of this chapter as a Lead Application Developer.

Lead Application Developer - What Will I be doing?

• You will be working alongside experienced developers from an external agency before they become 100% in house.
• You will be involved in the full process from refining requirements, design, develop, document and deploy solutions.
• The first project you will be working on is the re-platforming of their WCMS on a Headless solution together with building an award-winning website.
• You will have the opportunity to set up and define content modelling schemas and be the owner of the code base.
• You will be advising on further opportunities to improve their Marketing Technology 

Lead Application Developer - What experience do I need?

• It is essential that as well as the technical experience you have worked collaboratively with other leaders in a business presenting ideas and systems regularly
• Experience with Node.js as well as cloud infrastructure knowledge is essential.
• DevOps understanding.
• Preferably you will have experience with Azure Cloud, Graph QL and Headless CMS.
• building projects in a cloud based environment would also be beneficial
• Scrum methodology.

Lead Application Developer - What else do I need to know?

This is a very flexible team - you will be working a 35 hour week but there is some flexibility on how this can be managed.The company is currently operating fully remotely with a plan to gradually return to new offices near Gatwick Airport. There is a great deal of flexibility going forward with the possibility of the role requiring you to be in the office once or twice a month but equally they could accommodate office work 1 - 2 days a week if required. The business have a real family feel and offer a good flexible benefits scheme to include 22 days holiday, good pension scheme, private medical insurance.

Part Qualified or Qualified Accountant - Full time or Part Time

This small, well established private practice are looking for an additional Accountant to join their friendly and busy team.

Part Qualified or Qualified Accountant - What will I be doing?

• You will be working with a high volume of individuals and Limited Companies on a variety of work but mainly on self assessment and Tax returns.
• You will be meeting with clients (virtually for now) regularly and assisting them in all aspects
• You will be using the Xero system
• Our levels of service are high so it is really important that you are a great communicator and really care about the service you are delivering

Part Qualified or Qualified Accountant -What experience do I need?

• It is essential that you are either a Part Qualified or Qualified and you must have worked in Practice previously. Ideally you will have used Xero but this is not essential.
• You will be well presented and a good communicator
• Initially you will be remote working so must be confident to work on your own.

Part Qualified or Qualified Accountant - Additional Information
This role is very flexible - it can be full time or part time - school hours could be accommodated but so could 3 full days and equally a Full Time Accountant is also possible. They pay well with 25 days holidays plus bank holidays. Lovely smart offices with parking.

Paid Media Executive

This award winning Digital Marketing Agency recognised by the Sunday Times as one of the top 100 places to work in the UK are looking for a Paid Media Executive to join their team. Recognised as a leading employer within the media industry they've won the Campaign Best 50 Places to work award every year of its existence and have earnt a rare 5 star rating on Glassdoor.

Paid Media Executive - What will I be doing?

• Reporting to your Paid Media Manager you will support them across a portfolio of paid media campaigns - focusing on Paid Search and Paid Social but also affording the opportunity to expand into Display, Native and Addressable Media.
• Your role is to support the planning and delivery of campaigns within your portfolio. This is a hands-on role that requires a mathematical and analytical mind with a focus on building and optimising campaigns across multiple platforms.
• Day to day you will also be analysing performance and delivering insightful reporting against the forecasts and media strategy. Internally you will need to report to your media manager on campaign health, threats, and opportunities.
• We work in an ever-changing industry that requires continual learning, allowing us to take advantage of technological developments in the paid media environment.
• As part of the media team, you will need to collaborate effectively with our Client Leadership, Creative, Data & Insight, Business Development and Organic Search teams

Paid Media Executive - What experience do I need?

• Experience in digital marketing campaign management
• Have passed the following exams: Google Ads Search Fundamentals, Google Ads Display, Google Ads Measurement, Google Ads Video, Shopping Ads, Google Ads Apps and Google Analytics for Beginners
• A mathematical and analytical mind
• Knowledge and experience in running campaigns across Google Ads, Bing Ads, and Facebook Ads Manager
• A strong understanding of bid/budget management and how changes affect performance
• The ability to deliver insightful analysis that drives improved performance
• Comfortable using Google Ads Editor
• Ability to analyse campaign performance and key on-site metrics using Google Analytics
• Use MS Office to a professional standard
• Ability to adapt quickly to ever-changing technologies and environment
• Excellent communicator, able to speak with authority to clients and colleagues alike

If you would like to be part of this award winning team and have the skills and experience necessary please get in touch as soon as possible.

Customer Services Team Leader - Travel Industry

You will be working for a forward thinking, friendly, ambitious travel business who are really making waves in the industry. They are looking for an experienced Team Leader to work in their Customer Service - Pre- Travel team. If you have this background and are looking for a new challenge then please get in touch.

Customer Services Team Leader - What will I be doing ?

• You will be helping with the day to day management of the customer services team supporting their customers before they travel.
• You will ensure all issues are resolved quickly and efficiently minimising any impact to the customer experience and checking that all company guidelines are followed.
• You will be looking after a team of approximately 15 agents at any one time
• You will have day to day management of workflows, including overseeing all inbound and outbound contact channels ensuring staffing levels support and adjust as required.
• You will take responsibility for complicated issues, supporting the resolution and reasonable outcomes for both customers and the business
• Management of incidents which could be minor or major, including deaths in resort, accidents and illnesses; you will play an active role within the crisis management team
• You will develop, coach and mentor your team members to ensure they are achieving and exceeding all KPI's and quality standards.

Customer Services Team Leader - What experience do I need ?

• It is essential that you have worked in the travel industry previously in a similar role within a contact centre / operations environment
• You will have outstanding communication skills
• Excellent IT and systems skills
• Good leadership experience

Customer Services Team Leader - Additional Information
This is a great opportunity to join a fast moving ambitious business. You will be initially working from home but once things move forward there will be a return to the office in Central London. The role spans a 7 day week shift pattern to include some evenings and weekends. The pay is competitive.

Mid Level PHP Developer

An exciting opportunity awaits a motivated PHP developer in an emerging brand in the luxury travel sector. You will be joining a small, dynamic team charged with delivering the next phase of the tech platform.

The role will span all areas of development and will work with a wide range of technologies to bring industry leading capabilities to a unique and innovative business. Our client is looking for bright individuals who like to challenge themselves, are willing to learn new things and take on responsibilities.

Mid Level PHP Developer Experience required:

• A proficiency in PHP (OOP), working with PHP frameworks (Symfony, Laravel, Phalcon, Slim or similar) in a commercial environment.
• knowledge of SOLID and related OO design principles.
• Hands on experience building and integrating APIs.
• Familiarity with SQL/NoSQL databases and their respective query languages.
• DevOps capabilities (CI, Deployment Automation, Containerization). Knowledge of AWS is an advantage.
• Experience with microservices and event-driven architecture is a plus.
• An appreciation for TDD and unit testing.
• Proficiency with Git versioning tools and workflows.
• A working knowledge of Agile practices and its associated tools.
• Aptitude in front-end technologies is beneficial, but not essential.

Mid Level PHP Developer - Our client is looking for :-

• Someone interested in working with modern event-driven architectures and serverless technology.
• A good problem-solver who can work under pressure.
• A desire for self improvement and with an ambition grow their knowledge of the entire development and deployment pipeline, keeping best practices at heart.
• A good communicator.
• A motivated individual, determined to make a success of what they put their mind to.

This role is mainly remote but will require regular meetings and time spent in the office in the Berkshire area so you will be based a sensible distance from here.

Front End PHP Developer

An exciting opportunity awaits a specialist front end developer in an emerging brand in the luxury travel sector. They will be joining a small, dynamic team charged with delivering the next phase of the tech platform.

The role will embark on building the new web experience, implementing the latest front end frameworks and technologies. The successful candidate will work closely with the UX/UI designer and backend developers to deliver a best-in-class product that will serve the business for years to come.

Front End PHP Developer Requirements:

The successful candidate will demonstrate:

• A proficiency in at least one front end javascript framework (e.g. React, Vue, Angular, etc.) having worked with them in a commercial environment.
• Extensive experience in HTML5 and CSS3 and building responsive sites.
• Knowledge of server-side CSS pre-processing technologies, such as LESS and SASS.
• A solid understanding of asynchronous requests for partial page updates.
• Experience integrating RESTful APIs.
• An appreciation for factors that influence page load speed.
• A good command of UX principles.
• An understanding of SEO techniques in web development.
• Proficiency with Git versioning tools and workflows.
• A working knowledge of Agile practices and its associated tools.
• Experience using Design tools such as Figma & Sketch a plus.
• Some experience in backend technologies beneficial.

• A methodical thinker, which bears out in their work.
• A good problem-solver who can work under pressure.
• A desire for self improvement and to follow best practices.
• A good communicator.
• A motivated individual, determined to make a success of what they put their mind to.

Front End Developer Additional Information :

This is a remote role in the main but regular meetings in the Berkshire area will be required so ideally you will live within a sensible distance from this county.

Accountant - Part time - Horley

This growing business provides a selection of finance and remote assistant services to a variety of businesses. They are looking for an accountant to manage some of their clients' requirements. They are a small team, passionate about what they do and looking for someone with energy and ideas to join them.

‪Accountant - What will I be doing?

You will be acting as a sole manager for a collection of clients which will involve managing their day to day needs, managing the bookkeeping team, providing payroll services, producing and delivering management accounts, preparing and submitting VAT returns, CIS returns and preparing annual Company Accounts.

Accountant - What experience do I need ?

You must have experience in all of the above and ideally be competent in Xero Accounting software.

Our client is looking for an enthusiastic and committed individual to be part of the company's growth journey. There is a "start-up" feel here so the ideal candidate needs to have a can-do attitude and be proactive in their approach

Accountant - Additional Information

This is a part time role - approximately 20 hours a week to include a Monday. You will be based in the office when things allow. Pay is dependent on experience but between £12 - £18 ph

Contact Centre Manger - Travel Industry

This is an exceptional role for an experienced Contact Centre Manager from the travel industry - you would be joining a fast paced, dynamic business in a role full of opportunity and challenge. If you have significant experience running a high-paced multi-channel contact centre (with remote agents) in a leadership and hands-on role then we would love to hear from you.

Contact Centre Manager - What will I be doing ?

You will support and manage all aspects of the pre-travel customer contacts, across multiple channels within a large team of agents with 2 main direct reports.
You will help develop and evolve the customer contacts strategy to support the overall customer experience.
As you would expect this team are working remotely right now and experience of managing remote workers is essential
You will be working to core KPI's of Productivity, % Availability, and Customer Satisfaction
You will be heavily involved in increasing team retention and improving the teams development.

Contact Centre Manager - What experience do I need ?

It is essential that you have significant experience running a high-paced multi-channel contact centre with remote agents in a leadership and hands-on role.
You will need experience in supporting non-voice contact channels
You will have a thorough understanding and hands-on knowledge of Contact Centre Interface systems to deliver customer first contact resolution.
You will have experience running a multiple site operation, including working with outsourcers and home working/remote agents
It is essential that you have the ability to analyse data/performance to drive change and performance improvements.

Contact Centre Manager - Additional Information
This role is working for an ambitious, dynamic travel business who can offer an exciting, supportive environment and long term opportunity. The role is in the main Monday to Friday 9 - 5.30 but will require flexibility according to workload / circumstance. Contact for more information.

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