Villa Concierge Executive

We are working with an exceptional emerging brand in the luxury travel sector - it is one of the first social networks for luxury homes allowing members to rent homes to and from their friends and mutual connections. They have quickly grown to have thousands of homes located in over 50 countries. In conjunction with a global luxury hotel group they have curated a selection of exceptional homes, offering unrivalled service in the most desirable destinations.

Villa Concierge Executive - What will I be doing ?

The Villa Concierge Executive will provide a critical role within this developing product, providing best-in-class service to discerning, often highly demanding clients, coordinating all aspects of their stay, anticipating requirements and going 'above and beyond' to ensure a curated, truly memorable experience.

Villa Concierge - What experience do I need ?

We are looking for an enthusiastic self-starter who is keen to jump into a fast growing start up and who ideally has luxury concierge experience . The ideal candidate will have excellent understanding of operations processes, good destination knowledge and a passion to engage directly with clients. You must be able to anticipate client demands and quickly act upon guest requirements in a pro-active, organised, flexible and conscientious manner.

The Villa Concierge Executive will be a key contributor in providing guests with a personal and efficient experience from start to finish and developing on-going relationships. Alongside this there will be direct communication with homeowners and key suppliers to confirm and arrange curated experiences.

• You must have significant experience in a client facing role
• A Bachelor's Degree with a minimum 2.1
• Familiarity and demonstrable success in working with operations processes and maintaining excellent client and supplier relationships
• Highly organised with the ability to complete a high volume of tasks within tight deadlines and creativity to problem solve at short notice
• Impeccable attention to detail and passion for processes
• Positive attitude and emotional IQ in a fast-paced, continually evolving environment
• Experience with a luxury brand within the travel industry is preferred although candidates with strong organisational skills, looking for an exciting new challenge will also be considered
• Experience and understanding of working with HNWI's, PA's and travel agencies across the globe is desirable
• Ability to match and exceed customer expectations
• Tenacity and a positive, flexible attitude are critical personal attributes to success in this role

Villa Concierge Executive - What else do I need to know?

This is a hybrid role requiring a minimum of 2 days a week in their lovely office in Central London.

The role is working Monday to Friday 9 - 6 with half a day on a Saturday every 6 weeks. The salary is dependent on experience but is very competitive.

Air Operations Executive - Remote working or Office Based Southampton

This business is a leading global cruise operator - recently named by Forbes as one of "American's Best Large Employers"
They are looking for an experienced travel professional to join them to book and issue all scheduled airline and low-cost tickets.

Air Operations Executive - What will I be doing ?

• You will be Issuing all airline tickets incorporating groups, allocations, nett, IT, BT, Cat 35/Cat 25 & published fares as per airline contracts.
• Understanding and correct interpretation of all fare rules to ensure accurate issuance of all tickets to ensure ADMs are minimised
• Issuance of tickets at the lowest cost to maximise revenue
• Execution of ticketing reports to check for 100% accuracy - examining names, flight schedules and cancellations providing correct data prior to ticketing
• Providing assistance for all ticketing contract related queries and solving any related issues
• Recalculate fares and reissue tickets on an ad-hoc basis to meet the changing needs of the customer
• Handling telephone queries from internal agents, direct guests, and travel agents within agreed service standards
• Booking flights with best connections including low-cost allocations, low-cost ad-hoc and scheduled carriers
• On call support for Emergency Duties (Rota basis)

Air Operations Executive - What experience do I need ?

• It is essential that you have experience in issuing airline tickets on a wide variety of scheduled & Low-cost airlines
• Proficient knowledge in flight routings, general ticketing standards, major gateways & hubs.
• Thorough knowledge of Amadeus GDS (preferred)
• Experience of Sabre GDS desirable
• Strong analytical skills to research and resolve discrepancies
•  
• Second language and advantage German (preferred) Good telephone manner

Air Operations Executive - What else do I need to know?

This can be worked remotely from home ( if homeworking technical guidelines are met) or based in the office in Southampton. The pay is £28k plus a benefits scheme to include private healthcare and 25 days holiday. The hours are Monday to Friday between 8am and 6pm on a rota basis with a Saturday on a rota too.

Tour Coordinator

You will be working for one of the leading educational operators in the UK who are building back up and are brimming with enquiries. This is a great time to join the team as more growth is planned and opportunities will be available for everyone to grow with the business.

Tour Coordinator - What will I be doing ?

You will be responsible for promoting all services that these brands offer to sports clubs and educational settings. You will be responsible for promoting the full product range, developing and maintaining long term relationships with higher educational establishments and providing top customer service to new and existing clients..

You will be working with both suppliers and clients directly to ensure the successful arrangement of the travel and accommodation

You will be Tailor making itineraries reflecting the requirements of the group, Generating accurate tour costings.

You will be regularly visiting assigned venues and areas, taking part in inspection visits and researching subjects and destination

Tour Coordinator - What experience do I need ?

• Previous experience arranging tours in the educational travel sector would be preferable.
• If you have not worked in educational travel, then a general travel industry operational background would be essential
  Strong knowledge of the School, College and Sports Club Travel Market and previous experience working on Education Events/Sports Tours would be ideal.

Tour Coordinator - Additional Information

This is an office based or hybrid role with a requirement to be based in the office a minimum of 3 days a week. You will be working a 37.5-hour week between the hours of 8 - 6 ( e.g. 8 - 4 or 9 - 5 etc ) They are a great team - full of enthusiasm and passion for this industry and you will be joining a business who will be able to offer people an exciting future

Operations Specialist - Travel Industry

This wonderful tour operator specialises in Educational Travel as well as some great holidays to some fabulous destinations. The great recovery has begun in travel, and they are now looking for someone to join them to work across all products in an operational role/

Operations Specialist - What will I be doing?
You will be providing exceptional destination and subject matter advice, plus general guidance to customers to assist them through the booking process once the holiday or trip has been confirmed

• You will be progressing and administering confirmed bookings on the in-house reservations system, ensure the customer is fully informed and supported throughout the remainder of the booking journey
• You will be helping customers and suppliers with any booking queries pre and post travel
• Help create detailed itinerary documents for each school/customer
• Produce accurate booking confirmations, amendment quotes, checklists and invoices.
• You will maintain a departures checklist to ensure that schools/customers meet deadlines, and send reminders, as needed for payments, booking forms, insurance details and required information
• You will communicate with suppliers to ensure all components of the booking are provided, as booked, and that dietary/medical requirements are met
• You will also be involved in managing and resolving in-resort issues as a matter of priority and maintain the highest levels of customer service throughout. Document events and communicate as necessary.

Operations Specialist - What experience do I need?

• Ideally you will have travel industry experience having worked in a similar operations or post booking role where you have managed itineraries etc..

You will ideally have a good knowledge of Iceland, Canada and Scandinavia but this is not essential
You will be an excellent communicator - always helpful and pro- active with a high attention to detail.

Operations specialist - What else do I need to know?

This is based in the office 2 days a week with the rest from home. The hours are 9 - 5. The salary is £23k - £24k with some lovely benefits. There is a real family feel to this business and they are excited to be back trading after the pandemic so there is a real buzz around the place.

Aviation Manager

This London based Tour Operator are hiring an Aviation Manager who will oversee all ticketing in a hands-on capacity and ensure that the relationships with their airline partners are maintained and enhanced delivering maximum potential on all commercial agreements.

Aviation Manager - What will I be doing?

• You will spend most of your time overseeing the airline ticketing functions and aviation processes in a hands-on capacity
• Having regular meetings with key airline partners and sharing all information with the Commercial teams
• You will ensure that all BSP reconciliation is up to date along with refunds & ADM / ACM queries
• You will take direction from the Product Managers and Commercial Manager to ensure that tactical deals are negotiated to coincide with promotions
• You will ensure that the Reservations team is supported with GDS queries and flight issues
• You will provide reports to the management team
• To provide training within the ticketing department when required
• Management and coaching of one direct report

Aviation Manager - What experience do I need?

• We are looking for someone from a similar Aviation Management role within a tour operator
• It is essential that you are experienced in airline ticketing, regulations and fare filing
• You must be proficient have word and excel

Aviation Manager - What else do I need to know?

This is a full-time role based 2 days a week in the office in London and 3 days from home. Lovely time and lots of opportunity lies ahead.

Aviation Manager

This London based Tour Operator are hiring an Aviation Manager who will oversee all ticketing in a hands-on capacity and ensure that the relationships with their airline partners are maintained and enhanced delivering maximum potential on all commercial agreements.

Aviation Manager - What will I be doing?

• You will spend most of your time overseeing the airline ticketing functions and aviation processes in a hands-on capacity
• Having regular meetings with key airline partners and sharing all information with the Commercial teams
• You will ensure that all BSP reconciliation is up to date along with refunds & ADM / ACM queries
• You will take direction from the Product Managers and Commercial Manager to ensure that tactical deals are negotiated to coincide with promotions
• You will ensure that the Reservations team is supported with GDS queries and flight issues
• You will provide reports to the management team
• To provide training within the ticketing department when required
• Management and coaching of one direct report

Aviation Manager - What experience do I need?

• We are looking for someone from a similar Aviation Management role within a tour operator
• It is essential that you are experienced in airline ticketing, regulations and fare filing
• You must be proficient have word and excel

Aviation Manager - What else do I need to know?

This is a full-time role based 2 days a week in the office in London and 3 days from home. Lovely team and lots of opportunity lies ahead.