Complaints Executive - Customer Resolutions - Homeworking

This is a great opportunity for an experienced customer services specialist to join a true market leader within the travel industry and to work with likeminded people who are not only passionate about delivering an exceptionally high level of service but also value building trusted relationships with their customers.

Complaints Executive - What will I be doing?

• Whilst the core part of the role is taking ownership of managing, acknowledging and responding to customer complaints across different stages of their journey, including pre and post travel, it's also a very diverse role which adds further to its appeal.
• You will be responsible for resolving all customer queries effectively, some of which may be complex and challenging, without the need to refer the customer on, whilst also ensuring that offers and solutions are fair and in line with the company guidelines.
• Contact with your customers will be across all communication channels and you will be required to work with a high degree of accuracy and have the ability to multi-task and source solutions for customers directly when current suppliers are unable to do so.
• As this is also a very team focused role, there'll be plenty of opportunity to provide support and advice to colleagues.

Complaints Executive - What experience do I need?

• You will have experience of working in a travel operations environment as well as a passion for the travel industry
• Complaint Handling experience
• Strong planning and organisation skills and an ability to understand and engage with internal and external customers
• Excellent problem solving skills
• Previous customer relations experience
• Strong communicator across all levels of a business
• Excellent computer skills including Google Dashboard, Word, Excel, PowerPoint and Outlook
• Highly motivated, well-organised and able to provide outstanding customer service
• An ability to work using your own initiative with excellent attention to detail

Complaints Executive - What else do I need to know?
This role is part of a dynamic, fast-paced and supportive team in an exciting industry with plenty of potential. It requires expertise coupled with a desire for personal development and the ability to remain calm under pressure whilst working to and meeting required deadlines. Although the position is remote it may require working from the office in London once a month and there's also a need to work weekends. You will be working one full weekend every 3 weeks.

Business Travel Consultant - Japanese Speaking - Homebased or London office

Business Travel is back and our client leads in this field by delivering extraordinary service through an exceptional team and client-led technology. They are award winning and a business that everyone is talking about. If you are looking to get back into this unique industry, we would love to hear from you.

Business Travel Consultant - What will I be doing ?

Working from home - from anywhere in the UK, you will be set up with the best technology and training to provide exceptional levels of service to travellers and travel bookers.
You will be focused on building these relationships whilst providing a 'high-touch' service that saves clients time and drives down their total cost of travel.
Service is everything here so everything will be tailored to each client's specific need.
You will be delivering cost effective solutions across all aspects of travel as well as advising on relevant Passport and Visa requirements

Business Travel Consultant - What experience do I need?

It is essential that you have experience in a Business Travel Consultant role with exceptional levels of customer service.
You must be fluent in Japanese and English
You must be proficient in either Sabre, Galileo or Amadeus as well as have Fares and Ticketing qualifications
You will be managing your own ticket issuance for both air and Eurostar and will be able to calculate your own reissues
This pace is fast and you must be comfortable working under pressure.
We are looking for team players who really care about what they do and put the customer at the heart of everything.

Business Travel Consultant - What else do I need to know?
This is a full-time role working from home or their office in London. The opening hours are from 8.30-6.00 - it is a standard 37.5 hour working week so 3 shift patterns 0830-1700/0900-1730/0930-1800. As well as a competitive basic salary there are quarterly sales incentives, private health and dental care, life assurance, good holiday allowance with the ability to buy more holiday and more … They have a fabulous reputation and at a time when we have all been waiting for corporate travel to return this is a terrific business to join.

Reservations Coordinator - Spanish Speaking - Home Based or Office
This world class travel business are looking for customer service focused, Spanish speaking Reservations Coordinators to join their lovely team in Southampton or you could be home based. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Spanish Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Spanish Speaking - What experience do I need?
It is essential that you are bilingual in English and Spanish
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Spanish Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £25k - £30k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. This can also be based remotely from home anywhere in the UK.