HR Co-ordinator - Remote

This not-for-profit organisation established in 2010 with over 70 employees working all around the world is growing rapidly and looking for an experienced HR Coordinator to provide a professional, confidential, administrative, and advisory HR service. A big part of the role will be recruitment, contractual and general HR queries while supporting the HR Manager with specific HR project works and employee relations matters, as needed.

HR Co-ordinator - What will I be doing ?

• You will manage the recruitment process including candidate search and selection process
• You will manage onboarding of new team members
• You will manage consultant contract offers and renewals
• Liaise with UK and international payroll providers to communicate monthly updates and changes
• Co-ordinate employee review process and employment benefit scheme
• Provide line managers with HR support and best practise advise
• Provide administrative support across the HR/RGG teams as required

HR Coordinator - What experience will I need?

• Proven experience of working in an HR office environment
• Knowledge of UK employment and contractual law and statutory guidance
• Knowledge of international/European contractual laws would be an advantage
• Substantial administrative experience with strong organisational and record management skills
• Knowledge of successful recruitment processes and experience of using recruiter tools to find the best people
• Ability to manage varied workload including prioritisation and change of focus when required
• Strong communication skills and confidence to work with individuals at all levels both within and outside of, the organisation
• Experience of using an HR information system
• Knowledge of data protection legislation

HR Coordinator - What else do I need to know?

The office is based in South / Greater London but this is a remote role. It will start as a temporary role but will be a permanent position in time.

Benefits

• Flexible working
• 25 days holiday
• Private healthcare
• Private dental insurance
• Life assurance

Head of Product Development - Travel Industry

This business is the go-to community for luxury holiday rentals worldwide and they are growing fast. Partnered with one of the most renowned hotel groups synonymous with award-winning luxury and with significant investment behind them; they are at a particularly exciting time of their ambitious journey. This role is crucial to the success of the business - as Head of Product Development you would be responsible for the management of details of all products ensuring that all information is accurate and up to date giving homeowners and guests the best of experiences.

Head of Product Development - What Will I be doing?

You will be a key part of the Operations team which lies at the heart of the company. Having grown their portfolio at an exceptional rate they are looking for a detail orientated individual to manage their products across the globe (approximately 3500 and growing).
This will involve putting systems in place to ensure the accuracy of product information, problem solving, analysis.
You will work closely with their technical team to implement any new developments in the world of product management. Responsibilities will include:

• Take ownership and manage the existing homeowner and partner relationships
• Design fool proof processes which ensure that product information is up to date so that the sales function is fully supported
  You will be managing a team of between 2 - 5 people which will be growing
• Be homeowners' go to point of contact, communicating both verbally and via email to answer questions, explain processes and maximise the potential for each property
• Assume responsibility for the quality and accuracy of home information, engaging in proactive outreach to secure up to date home information
• Liaise with, educate and reengage existing homeowners to meet weekly and monthly targets

Head of Product Development - What experience do I need?

The ideal candidate will have an interest in being a part of an early stage growth team, as well as the ability to perform a range of operational tasks which help the company accomplish daily, weekly and monthly goals.
We are looking for a driven, engaged and detail-orientated team player, who thrives in fast paced environments, enjoys relationship building and relishes the chance to take on new challenges.

• It is essential that you have experience within travel, whether that be holiday homes, hotels, channel managers or tech platforms
• 2:1 or higher in undergraduate degree
• Experience working with product desirable but not essential
• Self-starter who is prepared to work in a fast-paced, dynamic high-growth environment
• Excellent organizational and follow up skills. Detail orientated with the ability to manage multiple tasks simultaneously
• Ability to assess priorities and meet targets and deadlines
• Highly collaborative, great team player
• Strong work ethic and keenness to learn and develop relationships with homeowners and partners
• Quick learner who's not afraid to ask questions and takes pride in their work
• Additional languages desirable but not essential

Head of Product Development - What else do I need to know?
This role is based in London currently working a hybrid model of 3 days in the office 2 days at home. You will be managing a small team some of whom will be based in London - others remotely. It is a Monday to Friday role- they work 08.30 - 6pm on a shift system. They are offering an excellent salary with 25 days holiday and a wonderful office environment. This is an ambitious business in its infancy so there will be plenty of scope for progression.

Head Of Customer Operations - Travel Industry

This award-winning travel business are shaping the future of online travel. They are well established, well-funded and still have the dynamic start up culture that fuels innovation keeping the customer experience at the heart of what they do. They are looking for an experienced Head of Customer Operations from the Travel Industry to lead and support the team.

Head of Customer Operations - What will I be doing?

• You will be leading and supporting the operations/customer service teams who manage all post sales queries and scenarios.
• This is everything from pre travel questions/amendments from customers through to issues in resort, supporting the aviation booking teams and the post travel complaints.
• You will be managing a team of approximately 60 with 4 direct reports
• You will build up close relationships with core suppliers, ensuring the root causes of issues are understood and rectified.
• You will provide data and analysis to highlight challenges and hold both internal and external stakeholders accountable in supporting improvements. You will be responsible for constantly analyse performance, looking for ways to enhance processes to improve customer service scores
• Your teams will be working remotely from you for the majority of the time

Head of Customer Operations - What experience do I need?

• It is essential that you have significant experience of running a large Operations / Customer Service Team within the Travel Industry.
• We are looking for someone who also has great B2B relationship management experience as supplier management is key in this role
• You will have experience of working in an omnichannel environment. This team are incredibly fast paced so we are looking for someone who has come from a dynamic culture - preferably some experience of working in a start-up environment.
• You will be mainly managing your team remotely so you must have experience of this and preferably outsourcing experience too.

Head Of Customer Operations - What else do I need to know?
This role is mainly based remotely but you must be happy to come into the Central London office at least once a week. The salary is competitive, and the environment is a really exciting place to be. This business is well funded and doing exceptionally well in what has been a very turbulent time for the industry. The structure is robust, and this role is an exciting challenge for anyone looking to move up within the industry or come back into Travel.

Customer Service Champion - Sports Travel!

This is a unique role with an ambitious and fast-growing boutique luxury sports travel operator who are looking for an attention to detail lead sports mad customer champion, to deliver an outstanding level of service to their guests.

Customer Service Champion - What will I be doing?

• You'll make sure their HNW clients are looked after in the best possible way down to the last detail.
• Once the booking has been made by the rest of the team you will be the main point of contact for the customer and will be responsible for ensuring all details such as testing, visas, insurance, itineraries etc all are in place.
• You will be doing a lot of travelling as this business is present at the location of the major sporting events that they arrange trips for.
• Develop new systems for tracking and monitoring guest management
• Plan, organise and host events for clients in resort including Welcome Drinks events, Celebrity Forums and other location-based events, and promotional events in the UK
• Manage relationships with celebrity guests/hosts and help organise their itineraries for the events they manage
• Help develop the itineraries for group trips and identify new opportunities for future group trips
• Develop new ideas for keeping their service and delivery one step ahead of their competition at all times
• Source, procure and arrange delivery of tailored luxury merchandise items for clients
• Assistance with arranging supplier events, trade shows and marketing opportunities throughout the year

Customer Service Champion - What experience do I need?

• It is essential that you are a true sports fan - ideally NFL and cricket but a general all-round sports fan is a necessity. You will also need to have experience of working with HNW customers in a coordinating / travel / concierge / client based role.
• You need to be a customer service champion, with excellent verbal and written communication skills and be highly presentable
• Exceptional professional standards with incredible attention to detail
• Extremely well organised, used to working to deadlines and managing multiple projects, clients and suppliers at the same time
• A keen systems developer to track everything at every stage to ensure nothing is ever missed
• A real team player, you need to recognise the strengths and weaknesses of your colleagues and pitch in to help to make sure the whole team delivers the customer service standards you are setting

Customer Service Champion - What else do I need to know?

• A starting salary of £30,000 with regular rises in accordance with individual and company successes
• Flexible and sociable working hours - ordinarily you won't need to work evenings/weekends except when travelling
• Unlimited holiday
• Some seriously awesome travel perks
• Excellent opportunities for career progression
• Company pension
• Please note, this is an office-based position when not travelling. Some home working is available, but you should expect to be in the office most of the time.
• You will be travelling a lot and sometimes for extended periods

Sales Consultant - Educational Travel

This Specialist school tour operator are incredibly ambitious and the business is bouncing back at a great speed. They are looking for a talented Sales person to join their busy team to book exciting events and trips for their customers across the UK.

Sales Consultant - What Will I be doing?

• At the moment the business is all incoming and so you will be converting these enquiries into bookings by ensuring your clients' needs are catered for in every way and that the right product is booked for them.
• You will also be involved in the creation of new business using both telesales and email techniques.
• The majority of you time will be spent:
• Liaising with the client to ensure accurate tailored proposals are created
• Accurately costing the proposals using our bespoke costing system
• Ensuring accurate information re hotel, destination, visits is imparted at all times.

Sales Consultant -What experience do I need?

• Proven telesales experience and successful target management ability - this is not a hard sell - you need to have a consultative approach and be very articulate
• Proven experience and full understanding of delivering exceptional customer service
• Ability to resolve problems, work under pressure and meet deadlines
• Ability to work as under own initiative, and essentially as part of a wider team
• Analytical skills
• Ability to fully prepare a specialist tour package including transport, accommodation and costings to suit all School Groups requirements
• IT literate and knowledge of Microsoft products
• A school market knowledge would be desirable

Sales Consultant - Additional Information
This role pays a good base plus a further bonus of c£4k per year, 25 days holiday and a cash back healthcare plan. You can be remote based or based full time in their office in Surrey. There are huge opportunities at this business as they rebuild after the last 18 months. The business is thriving, training will be provided and the team are very supportive.