Luxury Travel Consultant - Hybrid London or Remotely based
£Excellent Plus Bonus

This outstanding operator based in central London are hiring a further Senior Travel Consultant to sell their luxury exotic holidays to the public and the trade. They have a product that is out of this world and they need a world class consultant to join them in servicing their loyal and growing client base.

Luxury Travel Consultant - What will I be doing?

• You will be working on a GDS system booking flights, hotels and land arrangements to the most discerning of clients. Nothing will be too much trouble and your knowledge will be second to none.
• Selling trips to the a variety of destinations to include the Caribbean, Indian Ocean and Europe - you will be an absolute expert in these locations.

Luxury Travel Consultant - What experience do I need?

• You must have sold luxury holidays to these destinations previously. Going the extra mile for a client will come naturally to you and you will thrive on delivering the best service possible.

Luxury Travel Consultant - Additional Info:

• You will be rewarded very well with an opportunity to earn substantial bonuses. There are a host of extra treats too - fam trips, extra days holiday, incentives, dinners, spa days, days out, nights out..the list goes on. What are you waiting for? Hit the apply button!

Customer Retention Manager

This is an exciting opportunity for a self-driven and motivated Customer Retention or Sales Manager with global team management experience to join a true market leader within the travel industry and to work with likeminded people who are not only passionate about delivering an exceptionally high level of service but also value building trusted relationships with their customers.

Customer Retention Manager - What will I be doing?

Whilst the core part of the role is to oversee the day-to-day management and performance of the offshore retention teams, it also encompasses the development of improvement plans and feedback to the business to reduce assisted bookings, improve workflows and improve customer outcomes, as well as the overall customer experience. You will have strong commercial experience in an e-commerce environment, ideally within travel, and demonstrable experience of driving sales teams to meet demanding challenges and deadlines.

Customer Retention Manager - What experience do I need?

• Significant experience in a sales and/or retention role
• Proven track record of delivering against commercial KPI's in busy inbound/outbound contract centre environments
• Experience of managing offshore retention teams, delivering to productivity and service level company targets and objectives
• Strong planning and organisation skills and an ability to understand and engage with internal and external customers
• Excellent problem solving skills
• Experience of influencing and driving improvements
• Experience of reporting trends in supplier performance and analysing against business objectives
• Strong communicator across all levels of a business
• Exceptional man-management and coaching skills
• Highly motivated, well-organised and able to provide outstanding customer service

Customer Retention Manager - What else do I need to know?
The post holder can be based anywhere in the UK although will be required to attend occasional meetings at the Head Office in London and overseas to visit outsourced partners. This position is challenging as well as rewarding and requires expertise, drive and a passion to succeed and make a significant impact. The role is Monday to Friday with occasional need to work outside of these hours when required.

Groups Flight Manager

This ambitious, independent travel business is entering into an exciting period of growth and are looking for an experienced Groups Flight Manager to join them. You can be based anywhere in the UK and work remotely.

Groups Flight Manager - What will I be doing ?

• You will be the first point of contact for their corporate travel clients for all group flight bookings and will manage these relationships.
• You will be putting together client proposals
• You will be making group air bookings for between 25 - 250 people
• there may be times where you have to travel with clients

Groups Flight Manager - What experience do I need ?

• You must have experience of booking Groups flights on either Amadeus or Galileo
• we are looking for an exceptional team player who works well collaboratively and gives outstanding service to the clients
• You must be able to issue flight tickets
• You are extremely IT savvy - you are competent in using the full range of Microsoft Office products (including PowerPoint, Excel and Word), online meeting tools (E.g., Teams and Slack) as well as web-based sharing tools (E.g., Google Docs)

Groups Flight Manager - What else do I need to know ?

This is a remote role, or you could be based in one of their two offices in London or Kent

They are a great team - their people are well looked after and supported. They are very ambitious as a business and are presently incredibly busy as Corporate Travel makes its return

There will be lots of opportunity for anyone who joins the business at this time.