Customer Service Champion - Sports Travel!

This is a unique role with an ambitious and fast-growing boutique luxury sports travel operator who are looking for an attention to detail lead sports mad customer champion, to deliver an outstanding level of service to their guests.

Customer Service Champion - What will I be doing?

• You'll make sure their HNW clients are looked after in the best possible way down to the last detail.
• Once the booking has been made by the rest of the team you will be the main point of contact for the customer and will be responsible for ensuring all details such as testing, visas, insurance, itineraries etc all are in place.
• You will be doing a lot of travelling as this business is present at the location of the major sporting events that they arrange trips for.
• Develop new systems for tracking and monitoring guest management
• Plan, organise and host events for clients in resort including Welcome Drinks events, Celebrity Forums and other location-based events, and promotional events in the UK
• Manage relationships with celebrity guests/hosts and help organise their itineraries for the events they manage
• Help develop the itineraries for group trips and identify new opportunities for future group trips
• Develop new ideas for keeping their service and delivery one step ahead of their competition at all times
• Source, procure and arrange delivery of tailored luxury merchandise items for clients
• Assistance with arranging supplier events, trade shows and marketing opportunities throughout the year

Customer Service Champion - What experience do I need?

• It is essential that you are a true sports fan - ideally NFL and cricket but a general all-round sports fan is a necessity. You will also need to have experience of working with HNW customers in a coordinating / travel / concierge / client based role.
• You need to be a customer service champion, with excellent verbal and written communication skills and be highly presentable
• Exceptional professional standards with incredible attention to detail
• Extremely well organised, used to working to deadlines and managing multiple projects, clients and suppliers at the same time
• A keen systems developer to track everything at every stage to ensure nothing is ever missed
• A real team player, you need to recognise the strengths and weaknesses of your colleagues and pitch in to help to make sure the whole team delivers the customer service standards you are setting

Customer Service Champion - What else do I need to know?

• A starting salary of £30,000 with regular rises in accordance with individual and company successes
• Flexible and sociable working hours - ordinarily you won't need to work evenings/weekends except when travelling
• Unlimited holiday
• Some seriously awesome travel perks
• Excellent opportunities for career progression
• Company pension
• Please note, this is an office-based position when not travelling. Some home working is available, but you should expect to be in the office most of the time.
• You will be travelling a lot and sometimes for extended periods

Client Services Coordinator - Luxury Travel - Graduate role

Our client is on a mission to bring together a like-minded community of owners and renters of the finest one percent of holiday homes. They are an emerging luxury brand and growing rapidly. They now have homes in more than 70 countries across the globe and are committed to developing the best experiences for their guests and homeowners, priding themselves on their first-class client service.

Client Services Coordinator - What will I be doing?

• This Role is crucial to the growth and commercial success of their unique collection of one-of-a-kind homes and you will be a key part of their Operations team which lies at the heart of the company.
• You will take ownership of onboarding new homes
• You will be homeowners' go-to point of contact, communicating both verbally and via email to answer questions, Explain processes and maximise the potential for each property
• Identify suitable homes from a range of sources according to specific destination targets
• Contact, pitch to, and liaise with new homeowners to meet weekly and monthly targets
• Create property pages, writing descriptions of properties and the surrounding areas, and using a high attention of detail to transfer and input data
• Proofreading descriptions of homes and quality checking property listings

Client Services Coordinator - What experience do I need ?

• You will have a recent 2:1 or higher in an undergraduate degree; humanities favourable
• Strong creative writing skills
• You will be a Self-starter who is prepared to work in a fast-paced, dynamic high-growth environment
• Excellent organizational and follow-up skills.
• Detail orientated with the ability to manage multiple tasks simultaneously

Client Services Coordinator - Additional Information
This role in based in Central London in fabulous offices with a couple of days from home but this may change in the future. The salary is £23k and the hours are Monday - Friday 9 - 6.

Customer Relations Advisor

This highly reputable business are looking for people who have experience in dealing with customer complaints to join their team. For their customers who have raised a complaint or issue, you will be more than just a friendly voice to answer their questions; you will be an attentive listener and problem solver too to get to the bottom of their complaint. This role is so rewarding as you are able to assist a customer with a simple complaint or be required to handle a more complex situation This is a varied and interactive role where no two days are the same.

Customer Relations Advisor - What will I be doing?

• Ensure exceptional customer service is provided to complainants
• Acknowledging, drafting, and sending out complaints promptly written and verbally
• Responding to all complaints within set time limits,
• Resolving customers' queries
• Investigating the cause of individual complaints
• Gathering information from relevant departments

Customer Relations Advisor - What experience do I need?

• It is essential that you have experience of dealing with a high volume of customer complaints
• Strong interpersonal skills and an excellent telephone manner
• Ability to work well under pressure and to tight deadlines
• GCSE or equivalent in Maths and English at grades A-C
• Previous complaint handling experience is desirable
• Adequate computer literacy and numeracy skills
• Good verbal and written communication skills

Customer Relations Advisor - What else do I need to know?

This role pays a basic of £23k plus quarterly bonus, 25 days holiday per annum, plus bank holidays.

• Pension contribution.
• Corporate rates for private medical insurance and other insurance products
• Employee assistant programme
• Enhanced family friendly policies
• Childcare vouchers
• Discounts on high street brands
• Local retail discounts

The hours are 9am - 5pm Monday to Friday. This is a home based role but the first few weeks will be training in the office in Redhill and moving forward this may be part based at home and part based in the office.

Customer Service Call Centre Advisors
This highly reputable, well established business are looking for customer service agents to join their team in Redhill - you will be more than just a friendly voice to answer their customers' questions; you will be an attentive listener and problem solver too. There is lots of scope to grow your career together with great training and a brilliant team to work with.

Customer Service Call Centre Advisors - What will I be doing ?

• You will be speaking to customers over the phone - all calls will be inbound
• You will deal with queries or escalate any call that might need extra support
• You will be given lots of training and will develop knowledge in products, procedures, policy, legislation, and technology.
• You will be recording all data accurately into the system

Customer Service Call Centre - What experience do I need ?

• A team player, whilst also being able to work autonomously
• Strong interpersonal skills and an excellent telephone manner
• GCSE or equivalent in Maths and English at grades A-C
• Previous call centre or call handling experience is desirable but not essential
• Adequate computer literacy and numeracy skills
• Good verbal and written communication skills

Customer Service Call Centre Advisor - What else do I need to know?

This is currently a homebased role but the training will be in the office in Redhill for a minimum of 4 weeks and there is the possibility that the role will move to a part office based part home based role in the future. The company offer a great benefits package to include 25 days holiday plus bank holidays, discounted private medical insurance, discount schemes plus more - the salary is £19k plus quarterly bonus. You must be able to work a 35 hour week between the hours of 8am - 6pm on a shift rota to also include a Saturday once a month.

Collections Contact Centre Advisor

This global consumer finance business are looking for more people to join their friendly team in Redhill ( everyone homeworking for now). This is a really important role where you will be supporting their customers who are in financial difficulty. You will be an empathetic listener to the customer and will help them find suitable solutions to support them.

Collections Contact Centre Advisor - What will I be doing?
 

• You will be joining a supportive team of advisors who receive incoming calls mainly from customers in arrears.
• You will be offering customers appropriate solutions and guidance on their options
• You will be helping to negotiate affordable payment plans with customers
• There will also be an element of outbound calling to.

Collections Contact Centre Advisor - What experience do I need ?

• Ideally you will have worked in a call centre environment before and used to dealing with a high volume of calls.
• You must have excellent communication skills and be empathetic and a good listener
• You will have a positive and enthusiastic approach to your work and will need to have resilience as some of these calls can be challenging
• You will need to have Maths and English GCSE or equivalent at grades A-C
• You will be computer literate and have good numeracy skills

Collections Contact Centre Advisor - What else do I need to know?

The starting salary for this role is £19,000 plus there is a significant quarterly bonus and great benefits scheme.

There is full training which is excellent and opportunities to progress. The shifts are: Week 1 - 9am to 3.30pm Monday to Friday with half an hour unpaid break. Week 2 - 12pm to 8pm Monday to Friday with one hour unpaid break plus Saturday 9am to 2pm. Everyone is currently working from home once they have completed training but this might change to a hybrid model in the future.

Homeworking German Speaking Live Chat Specialist

This world class travel business are looking for a customer service focused, German speaker to join their lovely Guest Services Team as a Live Chat Specialist - working from home.

There are not many companies that can offer the benefits that this employer can…25 days holiday, private healthcare, pension, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Live Chat Specialist - What will I be doing?

• You will be providing customer support to guests who have questions regarding their bookings
• You will be helping customers with their enquiries and using your excellent customer service skills to ensure their questions are answered and needs met, in a timely manner
• You will establish and maintain quality relationships with customers and travel partners and have the autonomy to make decisions according to daily priorities
• You will be researching and resolving general and specific reservation and vacation related enquiries which can include changes, cancellations, payments and more
• You will use your industry knowledge to make recommendations to customers

Homeworking German Speaking Live Chat Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service skills - travel industry experience is preferred
• You must have excellent written skills and the ability to multi task - live chat, research and note taking at the same time
• live/web chat experience is preferred but not essential
• It is a busy environment so you must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do
• You should be able to type 40wmp while providing accurate data entry

What else should I know?

• The working week is 37.5 hours - this will be 5 full days over 7 days and likely 2 weekends per month.
• There is a host of benefits - private healthcare, good pension, good salary plus a monthly incentive plan, 25 days holiday, career opportunities, discounted cruises.
• This is a homebased role and you must have a high speed internet connection.