Out of Hours / On Call Business Travel Consultant

Out of Hours Business Travel Consultant - Sabre Essential

We are recruiting on behalf of a well-established corporate travel business who are looking for an experienced Out of Hours Business Travel Consultant to provide overnight emergency support to VIP travellers.

This is a slightly different type of out of hours role. You will not be expected to sit at your desk throughout the night taking continuous calls. Instead, you will be on-call to support clients if urgent travel issues arise overnight.

Most calls tend to involve high-profile travellers, senior executives or VIP clients who need urgent assistance with flight changes, disruptions, rebooking or emergency travel arrangements whilst travelling internationally.

The role would suit someone experienced within corporate travel who enjoys solving problems, stays calm under pressure and genuinely cares about delivering exceptional service when clients need help most.

Out of Hours Business Travel Consultant - What will I be doing?

* Providing overnight emergency support to corporate travel clients
* Handling urgent flight changes, cancellations and rebooking requests
* Supporting VIP travellers and senior executives with time-sensitive travel issues
* Managing bookings and amendments using Sabre
* Acting quickly and calmly during travel disruption situations
* Being available on-call overnight across the agreed shifts
* Delivering a high level of customer care and reassurance during stressful situations

Out of Hours Business Travel Consultant - What experience do I need?

* Previous experience within corporate/business travel is essential
* Strong Sabre knowledge is absolutely essential - unfortunately no other GDS can be considered
* Experience dealing with complex flight changes, ticketing and reissues
* Calm, professional and confident handling urgent situations
* Excellent communication and customer service skills
* Someone reliable, trustworthy and comfortable working independently
* Experience supporting VIP or high-profile travellers would be highly desirable

Out of Hours Business Travel Consultant - What else do I need to know?

* Remote role
* Overnight on-call coverage approximately 8pm - 5am/6am, with some flexibility to be discussed
* You will only be required to actively work when support calls come through
* On average, this may only involve a small number of calls per week, however overnight availability is required throughout the agreed shifts
* Fantastic opportunity for an experienced business travel consultant looking for flexibility
* Full details of payment structure and shift patterns will be discussed directly with shortlisted candidates