HR Co-ordinator - Remote

This not-for-profit organisation established in 2010 with over 70 employees working all around the world is growing rapidly and looking for an experienced HR Coordinator to provide a professional, confidential, administrative, and advisory HR service. A big part of the role will be recruitment, contractual and general HR queries while supporting the HR Manager with specific HR project works and employee relations matters, as needed.

HR Co-ordinator - What will I be doing ?

• You will manage the recruitment process including candidate search and selection process
• You will manage onboarding of new team members
• You will manage consultant contract offers and renewals
• Liaise with UK and international payroll providers to communicate monthly updates and changes
• Co-ordinate employee review process and employment benefit scheme
• Provide line managers with HR support and best practise advise
• Provide administrative support across the HR/RGG teams as required

HR Coordinator - What experience will I need?

• Proven experience of working in an HR office environment
• Knowledge of UK employment and contractual law and statutory guidance
• Knowledge of international/European contractual laws would be an advantage
• Substantial administrative experience with strong organisational and record management skills
• Knowledge of successful recruitment processes and experience of using recruiter tools to find the best people
• Ability to manage varied workload including prioritisation and change of focus when required
• Strong communication skills and confidence to work with individuals at all levels both within and outside of, the organisation
• Experience of using an HR information system
• Knowledge of data protection legislation

HR Coordinator - What else do I need to know?

The office is based in South / Greater London but this is a remote role. It will start as a temporary role but will be a permanent position in time.

Benefits

• Flexible working
• 25 days holiday
• Private healthcare
• Private dental insurance
• Life assurance

Accountant - Dorking

This is a great role for an experienced accountant who has practice experience to join a small, friendly, professional team.

Accountant - What will I be doing ?

• The role is a hybrid of personal tax return work and accounts preparation, weighted towards tax return work approximately 60:40.

Accountant - What experience do I need?

• It is essential that you have worked in practice previously and have managed a high volume of personal tax return work as well as small business' accounts preparation
• Experience of trust tax returns would also be preferable.

Accountant - What else do I need to know ? It will be a mix of office based work and remote working 3 days / 2 days. Hours are 9 - 5.30 or 8.30 - 5.

Reservations Agents - Ski

This incredible operator offer all variety of ski holidays and they are hiring for their sales team for the next season . These are 6 month contracts with a strong possibility of them becoming 12 month roles. If you have travel consultancy experience or love skiing or are looking for your first step into the travel industry you do not want to miss this opportunity - Discounted holidays and educationals are all part of the job!

Reservations Agents - Ski - What will I be doing ?

• You will be answering the phone and email enquiries from customers wanting to book their ski holidays, converting these enquiries into bookings.
• You will be fully trained on the products and properties that they sell and most agents are sent out to resort to get to know some of the products that you will be selling first hand as much as possible.
• You will be working in their fabulous offices in Hampshire 2 days a week and the rest from home. The offices have terrific facilities.
• You will be working to targets and have lots of incentives to keep you motivated.

Reservations Agents - Ski - What experience do I need?

• The main requirement is a terrific attitude to working with customers over the phone - you must be self-motivated, passionate about service and sales and be ready to inspire customers to book their holiday with you.
• If you have been a seasonal worker in ski resorts in whatever capacity then great, or perhaps you just love skiing.
• However if you have not skied before but are just really keen to work in a customer sales environment with a passion for travel ( perhaps you studied leisure and tourism ) then we want to hear from you. You may have worked in a call centre in sales but now want to sell something a bit more exciting.
• If you have previously worked as a travel agent, reservations agent, travel consultant then we would love to hear from you.

Reservations Agents - Ski - Additional Info

There is a lot we can write here - as well as a basic salary you will earn commission on the bookings you make - the OTE for a permanent member of staff over the year is between £23k - £25k. There is a vibrant social committee lots of ad hoc incentives, ....it's a great place to work and they are hiring right now!! The role is based 2 days in their office in Hampshire and 3 days from home with all equipment provided.

Premises Manager - School

This centrally located school are near completion on an incredibly exciting build which has expanded their premises to include a further 22 classrooms, drama studio, school hall and four court sports hall. They need a Premises Manager to be responsible for all aspects of maintenance, safety, security and cleanliness of the school site.

Premises Manager - What will I be doing ?

• You will be managing a team of caretakers who will support you in your role.
• You will be responsible for the coordination of all contractors
• You will be responsible for all site maintenance, safety, security and cleanliness of the school site, school vcehicles, asset management and finance.
• This is a central role and you will have contact with all staff throughout the school. You will be key to the school's safe and smooth operation.

Premises Manager - What experience do I need?

• Ideally you will be experienced in Premises Management but we would also welcome applications from candidates who have supervisory experience in a similar discipline such as facilities management
• You must have some experience of a school environment.
• You must have experience of a BMS system
• You will need to be able to demonstrate knowledge of moving and handling procedures and be physically able to carry out the physical tasks of the role (eg lifting, shifting, clearing snow etc)
• You will need to be able to demonstrate knowledge of Health & Safety and hygiene procedures and precautions
• Be aware of COSHH regulations
• You must be able to demonstrate good communication skills as a big part of the role is liaising with all levels of school staff and pupils, contractors and governors
• Previous experience of "DIY Skills" are essential
• Good ICT skills

Premises Manager - What else do I need to know?

This is a truly unique opportunity to join an inspiring school entering an incredibly exciting phase.

All successful candidates will be subject to Disclosure and Barring checks along with other relevant employment checks.

The salary is a range of between £29, 357- £35,349 depending on experience. This is a 36 hour week 52 weeks a year.

Water Programme Co-ordinator

This is a pivotal role in co-ordinating multiple stakeholders for this utilities business. Initially the role will be to support the Head of Regulatory Compliance (Water) and to put in place a structured, repeatable process; however, over time and as the business matures then the post-holder should expect to take a lead role in compiling and submitting applications.

Water Programme Co-ordinator - What Will I be doing?

• You will support the Water team in developing a process for the submission of application documentation
• You will own and maintain the NAV tracker to ensure that inbound and outbound information is actioned
• You will act as the key point of contact, supporting customers (third party construction companies) with all NAV application queries or questions
• Liaise with incumbent water companies and industry regulators concerning NAV applications
• Ensure that information and documents relating to NAV site development is provided/obtained and recorded according to key KPIs
• Be responsible for team email account(s) relating to NAV site developments; respond to incoming emails and be responsible for forwarding and monitoring inbound communication
• Produce KPI and MI reports for the Water Management team, the Executive team, and Company Board.

Water Programme Co-ordinator - What Experience do I need?

As the Water Programme Co-ordinator, the following skills and experience are essential:

• You will have experience of working within the utility or construction industry although experience obtained in a similar industry may be considered
• You will have successfully supported multiple tasks and stakeholders, dealing with competing priorities and working to tight deadlines, ensuring projects and programmes are delivered on time.
• You will have the ability to effectively identify, map and engage with stakeholders, including to brief upwards to senior management of Risks and Project flows
• You will have working knowledge and skills in using tracking documents to maintain visibility and transparency for all stakeholders.
• You will have proven strong engagement and communication skills and be comfortable with questioning of information where needed.
• You will be adaptable to changing circumstances, and working in the grey, whilst remaining calm and maintaining performance.
• Excellent attention to detail.
• A commitment to continuous improvement and service excellence
• Proven IT skills, ability to demonstrate working knowledge of MS Office (Word, Excel, and Outlook).

The following skills and experience are desirable:

• You will have coordinated multiple internal and external stakeholder requirements and inputs in a fast-paced environment to ensure project and programme outcomes are delivered
• Experience in scrutinising plans, testing assumptions, and identifying delivery risks and issues and reacting accordingly.

Water Programme Co-ordinator - What else do I need to know?

This is ideally an office-based role in Leatherhead, full time. Hybrid working is a possibility. If you do live further afield then remote working may be possible if you have all the skills and experience desired. the company are offering a good base salary plus bonus and excellent benefits package.

Head of Product Development - Travel Industry

This business is the go-to community for luxury holiday rentals worldwide and they are growing fast. Partnered with one of the most renowned hotel groups synonymous with award-winning luxury and with significant investment behind them; they are at a particularly exciting time of their ambitious journey. This role is crucial to the success of the business - as Head of Product Development you would be responsible for the management of details of all products ensuring that all information is accurate and up to date giving homeowners and guests the best of experiences.

Head of Product Development - What Will I be doing?

You will be a key part of the Operations team which lies at the heart of the company. Having grown their portfolio at an exceptional rate they are looking for a detail orientated individual to manage their products across the globe (approximately 3500 and growing).
This will involve putting systems in place to ensure the accuracy of product information, problem solving, analysis.
You will work closely with their technical team to implement any new developments in the world of product management. Responsibilities will include:

• Take ownership and manage the existing homeowner and partner relationships
• Design fool proof processes which ensure that product information is up to date so that the sales function is fully supported
  You will be managing a team of between 2 - 5 people which will be growing
• Be homeowners' go to point of contact, communicating both verbally and via email to answer questions, explain processes and maximise the potential for each property
• Assume responsibility for the quality and accuracy of home information, engaging in proactive outreach to secure up to date home information
• Liaise with, educate and reengage existing homeowners to meet weekly and monthly targets

Head of Product Development - What experience do I need?

The ideal candidate will have an interest in being a part of an early stage growth team, as well as the ability to perform a range of operational tasks which help the company accomplish daily, weekly and monthly goals.
We are looking for a driven, engaged and detail-orientated team player, who thrives in fast paced environments, enjoys relationship building and relishes the chance to take on new challenges.

• It is essential that you have experience within travel, whether that be holiday homes, hotels, channel managers or tech platforms
• 2:1 or higher in undergraduate degree
• Experience working with product desirable but not essential
• Self-starter who is prepared to work in a fast-paced, dynamic high-growth environment
• Excellent organizational and follow up skills. Detail orientated with the ability to manage multiple tasks simultaneously
• Ability to assess priorities and meet targets and deadlines
• Highly collaborative, great team player
• Strong work ethic and keenness to learn and develop relationships with homeowners and partners
• Quick learner who's not afraid to ask questions and takes pride in their work
• Additional languages desirable but not essential

Head of Product Development - What else do I need to know?
This role is based in London currently working a hybrid model of 3 days in the office 2 days at home. You will be managing a small team some of whom will be based in London - others remotely. It is a Monday to Friday role- they work 08.30 - 6pm on a shift system. They are offering an excellent salary with 25 days holiday and a wonderful office environment. This is an ambitious business in its infancy so there will be plenty of scope for progression.

Head Of Customer Operations - Travel Industry

This award-winning travel business are shaping the future of online travel. They are well established, well-funded and still have the dynamic start up culture that fuels innovation keeping the customer experience at the heart of what they do. They are looking for an experienced Head of Customer Operations from the Travel Industry to lead and support the team.

Head of Customer Operations - What will I be doing?

• You will be leading and supporting the operations/customer service teams who manage all post sales queries and scenarios.
• This is everything from pre travel questions/amendments from customers through to issues in resort, supporting the aviation booking teams and the post travel complaints.
• You will be managing a team of approximately 60 with 4 direct reports
• You will build up close relationships with core suppliers, ensuring the root causes of issues are understood and rectified.
• You will provide data and analysis to highlight challenges and hold both internal and external stakeholders accountable in supporting improvements. You will be responsible for constantly analyse performance, looking for ways to enhance processes to improve customer service scores
• Your teams will be working remotely from you for the majority of the time

Head of Customer Operations - What experience do I need?

• It is essential that you have significant experience of running a large Operations / Customer Service Team within the Travel Industry.
• We are looking for someone who also has great B2B relationship management experience as supplier management is key in this role
• You will have experience of working in an omnichannel environment. This team are incredibly fast paced so we are looking for someone who has come from a dynamic culture - preferably some experience of working in a start-up environment.
• You will be mainly managing your team remotely so you must have experience of this and preferably outsourcing experience too.

Head Of Customer Operations - What else do I need to know?
This role is mainly based remotely but you must be happy to come into the Central London office at least once a week. The salary is competitive, and the environment is a really exciting place to be. This business is well funded and doing exceptionally well in what has been a very turbulent time for the industry. The structure is robust, and this role is an exciting challenge for anyone looking to move up within the industry or come back into Travel.

Executive Assistant

This is a great opportunity to join a small business in Leatherhead within the financial service arena as an EA to the CEO. It is a varied role with a great team and the business is looking for someone to join in January.

Executive Assistant - What will I be doing?

• You will be supporting the CEO as well as other senior members of the team in a variety of tasks to include:
• Diary management, Minute taking and dictation at board level, preparation of presentations, processing expenses, booking travel arrangements, preparing business lunches.
• There will also an element of office management where you will be liaising with suppliers to ensure the smooth running of the office.

Executive Assistant - What experience do I need?

• It is essential that you have supported at an executive level previously in a similar role as an executive assistant or personal assistant
• You will be a great communicator with excellent customer service skills
• You will have experience of minute taking at board level

Executive Assistant - what else do I need to know?

This is an office-based role in Leatherhead with parking provided - the hours are 8am - 5pm Monday to Friday and it is office based. Good salary and great team.

Marketing Executive

This is a newly created role within an impressive recruitment firm that provides a consultative approach to their clients across Europe and the US. Their reputation has been built on ethics, subject matter expertise and an ability to fully engage with their partners in order to fully understand their requirements. You will be responsible for developing and managing marketing campaigns on social media for a variety of products and services. As this is a new position you will be given a great deal of autonomy and as a social media expert, you'll bring passion and vision and will fully embrace this opportunity.

Marketing Executive - What will I be doing?

• Whilst the core part of the role is to market the business via LinkedIn, Instagram, Facebook and Twitter, you will also be responsible for the design of all PowerPoint presentations and be involved with exposure in industry publications, so there's an element of PR added to this role, which certainly adds to the variety and scope on offer.
• You will also frequently be designing and putting together a variety of power point presentations to support the business

Marketing Executive - What experience do I need?

• Ideally you will be a marketing graduate with some industry experience, but, most importantly a social media guru who is keen to make their own mark and who is able to develop and implement marketing strategies in line with business objectives.
• Excellent creative and writing skills with strong commercial awareness.
• Expert PowerPoint user and digitally savvy.
• An ability to work to demanding deadlines to time, cost and quality.

Marketing Executive - What else do I need to know?
This role is part of a dynamic, fast-paced and supportive team in an exciting industry with plenty of potential. It requires expertise coupled with a desire for personal development and the ability to balance ideas and innovation within the parameters of the business agenda and requirements. It is office based, full time.

Recruitment Resourcer - Part time

Rockpool Recruitment are a specialist recruitment business working within the travel industry to help companies attract the best talent into a variety of roles. Travel is making a big return and our clients are needing more help than ever to build their teams back.

We are 3 years old, a member of the Recruitment and Employment Confederation and at the heart of everything we do is keeping our clients, candidates and team happy by delivering a friendly, supportive, efficient service.

Resourcer - what will I be doing ?

• You will be helping to find the best candidates for our clients by using a variety of databases, mailshots and advertisements to make contact.
• You will be registering / interviewing candidates to ensure suitability/to find out how we can help them.
• You will be presenting their details ready to submit to our client
• You will be arranging interviews and ensuring the candidates are as prepared as possible
• You will also be following up on the whole process ensuring all details are in our database.
• You will be liaising with clients when required.

Resourcer - what experience do I need ?

• We are looking for someone with experience in resourcing previously - this could be in the recruitment industry or as an internal recruiter or in an HR capacity.
• You will have a friendly disposition, be conscientious and an excellent communicator.
• Experience within the travel industry would be an advantage.

Resourcer - what else do I need to know?
This is predominantly a home based role but we have frequent meetings at our Reigate office so someone local to the Reigate / Dorking area would be preferable. We need someone who can work a minimum of 20 hours a week preferably across 3 full days. The pay is £12 ph plus bonuses. We are a small friendly team with a genuine desire to give our clients and candidates the best possible experience. We have a very flexible approach to our working week without compromising on the service we deliver. Our team are well looked after with lots of support and some lovely treats when we celebrate success - think spa days and other incentives.

Digital Search and Performance Marketing Lead

A fantastic opportunity to join a fast-paced and energetic working environment in the ever-changing world of travel. As a key member of the marketing team your role will be responsible for demand generation through digital channels. You will have sole responsibility for managing this Tour Operator's digital accounts across paid search and search engine marketing primarily, but also owning paid social and affiliate channels.

Digital Search and Performance Marketing Lead - What will I be doing?

• You'll drive campaigns from planning to execution and beyond to meet key performance metrics in, search and performance marketing channels.
• Allocating budgets and recommending additional spend for opportunities and testing.
• Constantly optimise marketing activity to improve ROI and maximize cost per acquisition.
• You'll manage 2 search agencies and drive a cohesive strategy and ensure that it is executed.
• You'll report back to the business with performance insights, market trends and keyword analysis.
• You'll work with commercial and creative teams to produce campaigns that are aligned with strategy and is communicated internally for sales enablement.

Digital Search and Performance Marketing Lead - What experience do I need?

You'll be someone that enjoys focusing on delivering measurable ROI and constantly looking to optimise and diversify the channel mix. Additionally, you'll have a good understanding of channel attribution and be able to demonstrate how you've used this before to inform decisions and drive growth. You'll be comfortable to direct and manage agency performance, setting their measurement KPIs and constantly monitoring progress, to ensure they achieve their goals and ROI targets.

• You will have a great overall understanding of digital marketing channels.
• 'Channel agnostic': capable of working in, and joining up all channels to deliver the most effective ROI
• An excellent record of turning data into actionable insights to inform marketing and business decisions that lead to a competitive advantage.
• Excellent communication skills, able to work well with internal and external stakeholders.
• Highly numerate and able to work with different technologies and data types.
• Experience with Google Analytics and knowledge of ROI and attribution essential
• Ideally hold a degree or diploma in marketing.
• Marketing experience including search and performance marketing channels.

Digital Search and Performance Marketing Lead - What else do I need to know?
This is working for a well-funded, well established tour operator with a very loyal client base, it is a full-time role with 2 days in the office in Crawley and 3 days from home, but this can be flexible if needed. There is a good salary and benefits package with opportunity to grow.

Business Travel Consultant - German Speaking

Business Travel is back and our client leads in this field by delivering extraordinary service through an exceptional team and client-led technology. They are award winning and a business that everyone is talking about. If you are looking to get back into this unique industry, we would love to hear from you.

Business Travel Consultant - What will I be doing ?

Working from home or in the London office, you will be set up with the best technology and training to provide exceptional levels of service to travellers and travel bookers.
You will be using your German and English
You will be focused on building these relationships whilst providing a 'high-touch' service that saves clients time and drives down their total cost of travel.
Service is everything here so everything will be tailored to each client's specific need.
You will be delivering cost effective solutions across all aspects of travel as well as advising on relevant Passport and Visa requirements

Business Travel Consultant - What experience do I need?

It is essential that you have experience in a Business Travel Consultant role with exceptional levels of customer service.
You must be fluent in German and English
You must be proficient in either Sabre, Galileo or Amadeus as well as have Fares and Ticketing qualifications
You will be managing your own ticket issuance for both air and Eurostar and will be able to calculate your own reissues
This pace is fast and you must be comfortable working under pressure.
We are looking for team players who really care about what they do and put the customer at the heart of everything.

Business Travel Consultant - What else do I need to know?
This is a full-time role working from home or from the London office. The opening hours are from 8.30-6.00 - it is a standard 37.5 hour working week so 3 shift patterns 0830-1700/0900-1730/0930-1800. As well as a competitive basic salary there are quarterly sales incentives, private health and dental care, life assurance, good holiday allowance with the ability to buy more holiday and more … They have a fabulous reputation and at a time when we have all been waiting for corporate travel to return this is a terrific business to join.