Operations and Customer Service Executive

Operations and Customer Service Executive - Luxury Tour Operator

Our client has an infamous reputation for delivering absolute excellence in everything they do. The Operations department is pivotal to this, and it is imperative that the quality of work & accuracy of documentation produced is always of the highest standards. This is where you come in - they are looking for someone to work within the Operations team, supporting the Sales Team and Clients. The job is varied, the team are magnificent, the offices are fabulous, and the product is out of this world.

Operations and Customer Service Executive - What will I be doing ?   

• You will be actioning all booking confirmations and amendments including hotel, transfer, and flight requests
• You will be checking and sending booking invoices to agents and direct clients
• There will be lots of liaison with overseas Ground Handlers regarding any pre and post queries
• You will provide post booking support to Travel Agents & direct clients via phone and email
• To collate and check all final travel documentation and itineraries for despatch
• Pack and post any despatch / documentation daily
• Check and action hotel availability and closeouts
• Stationery stock control
• Daily despatch of brochure requests with company letter
•  

Operations and Customer Service Executive - What experience do I need ? 

Ideally you will have worked in the luxury travel industry in an operations capacity previously however we will also consider applications from travel consultants wanting to move away from sales and recent high calibre graduates who are looking for a step into this wonderful industry. So, if you are conscientious, passionate about detail, a multi-tasker, well organised and can give exceptional service that will wow both internal and external customers then we would love to hear from you. You will be proficient in Word, Excel etc, have perfect English and work well under pressure and meeting deadlines. 

Operations and Customer Service Executive - What else do I need to know ? 

This is a wonderful team - the business has many of its people who have been there for a long time - people stay here - they are looked after, challenged, and developed and they love it. The office is great, but you will only need to be in there 2 days a week (London) - 3 days from home.  The salary will be dependent on experience and there will be a monthly bonus based on company performance - a rarity in this industry for non-sales staff. There is 21 days holiday.  Hours are Monday to Friday 9 – 5.30 or 9.30 - 6 with one Saturday a month.