Business Travel Operations Agent

Business Travel Operations Agent - Remote (UK)

We are recruiting on behalf of a global travel business looking to grow their operations team with experienced Business Travel Consultants. This is a fully remote role, working within a modern, tech-led environment, supporting corporate clients who are booking travel through an online platform.

This is a really interesting opportunity for someone who enjoys a mix of traditional business travel work alongside supporting clients in a more digital, self-booking environment.

Business Travel Operations Agent - what will I be doing?

• Supporting corporate travellers who are booking via an online platform, stepping in to assist via phone, chat and email when needed
• Managing more complex or offline bookings using Sabre, including changes, reissues and problem solving
• Acting as a first point of contact for booking support, ensuring a smooth and efficient experience for clients
• Handling a variety of requests across different channels in a fast-paced, ticket-based environment
• Working closely with internal teams to support new client implementations and ongoing service delivery
• Maintaining accurate records and working within agreed service levels

Business Travel Operations Agent - what experience do I need?

• Previous experience within business travel (TMC environment), ideally 5+ years
• Strong working knowledge of Sabre is essential
• Comfortable managing a mix of calls, emails and live chat
• Confident handling complex itineraries, changes and problem solving
• Organised, able to prioritise workload and work independently in a remote setup
• Exposure to online booking tools or newer travel technology would be beneficial

Business Travel Operations Agent - What else do I need to know?

• Fully remote role based in the UK
• Excellent Salary
• Monday to Friday, 09:00 - 17:30
• This can be a full time role or a Job share option could be considered if one Saturday and one Sunday could be worked each month
• 25 days holiday plus bank holidays
• Working as part of a global team supporting international clients