Customer Solutions Manager
| Job Type | Permanent Full Time |
| Location | London |
| Area | London, England |
| Sector | Business Travel |
| Salary | £40000.00 - £45000 per annum + Bonus |
| Start Date | ASAP |
| Job Ref | BBBH956_1761566595 |
- Description
We're recruiting on behalf of a growing and innovative corporate travel company who are redefining the business travel experience. At an exciting point in their evolution, they're looking for a Customer Solutions Manager to play a key role in ensuring their clients receive the very best service, support and partnership.
This is an opportunity to join a forward-thinking business combining cutting-edge technology with a genuinely people-first service culture.
Customer Solutions Manager - what will I be doing?
- Acting as the main day-to-day contact for corporate travel clients and their travellers, ensuring every interaction is seamless and positive
- Supporting clients with travel enquiries, resolving issues quickly, and guiding them through the company's technology platform
- Building strong relationships with clients to understand their needs and identify opportunities for improvement
- Proactively engaging with customers to gather feedback, optimise travel programmes, and enhance user experience
- Collaborating with internal teams across operations, sales and product to ensure a consistent, high-quality service delivery
- Attending client meetings and review sessions, representing the business with professionalism and care
- Maintaining detailed records and contributing ideas for process and service enhancements
Customer Solutions Manager - what experience do I need?
- Experience working within a corporate travel management company (TMC) or similar client-facing environment
- Proven background in customer success, account management or client support
- Confident communicator with excellent interpersonal and problem-solving skills
- Comfortable working with online booking tools (OBTs) and familiar with travel technology platforms
- Strong organisational and analytical skills, with a focus on continuous improvement
- Self-motivated, positive and proactive - someone who takes ownership and enjoys collaborating across teams
Customer Solutions Manager - what else do I need to know?
Full-time role, fully remote with standard hours (hybrid working available if preferred)
Competitive salary plus performance-related bonus
Excellent opportunities for career growth and professional development
Join a collaborative, forward-thinking team at a genuinely exciting time of expansion and innovation in the corporate travel sector
