Sales Support Executive

Sales Support Executive - join a supportive, high-energy travel team

We're recruiting on behalf of a client for an experienced Sales Support Executive to join their operations team.

You'll be part of a well-established, growing travel business based in central London, supporting the sales and operations teams to make sure every booking runs smoothly. This is a role for someone who enjoys problem-solving, thrives in a busy environment, and takes real pride in delivering great service.

This company is known for its upbeat culture and strong sense of team spirit. They run regular inter-team competitions, celebrate wins together, and genuinely look out for one another - it's a place where people enjoy coming to work.

Sales Support Executive - what will I be doing?

• Handling bookings for flights, accommodation, cruises, rail, car hire, motorhomes, ferries, transfers and excursions
• Ticketing and reissuing flights using Galileo GDS (training available for other GDS users)
• Managing schedule changes, cancellations, reissues and refunds within deadlines
• Working closely with the sales and product teams to keep everything running smoothly
• Communicating with customers and suppliers by phone and email to provide updates and solve issues
• Staying informed about supplier policy changes and industry developments

Sales Support Executive - what experience do I need?

• Previous experience in a travel operations or customer support role is essential
• Confidence using a GDS (Galileo preferred, but others considered)
• Strong knowledge of fare rules, ticketing, and airline policies
• Experience handling B2B or tour operator bookings would be an advantage
• Excellent communication and organisation skills
• A genuine love of travel and commitment to great service

Sales Support Executive - what else do I need to know?

Full-time, hybrid role (3 days in the office, central London)

Hours: Monday to Friday, 09:00-17:30 or 10:00-18:30, plus 1 in 3 Saturdays

Salary: £30,000 + bonus + incredible travel perks

Excellent pension scheme

A friendly, motivated team with fantastic morale and regular staff competitions