Reservations Agent

This is an exciting opportunity for an experienced Reservations Agent / Booking Agent to join a dynamic business within a niche market, which provides accommodation for the Film & TV industry. The business has been built on reputation, ethos and a passion for delivering an exceptionally high level of customer service; they are truly market leaders within their specialist field.

Reservations Agent - What will I be doing?

Whilst the core part of this role is booking accommodation, it offers a great deal of variety, and no two days are the same. Whether you are arranging hotels, bespoke accommodation, or managing existing bookings, you'll need to be resourceful, have the ability to multi-task and must be able to react quickly and effectively and meet demanding and often changing deadlines. The position is challenging as well as fun and requires a self-motivated and ambitious individual with a desire to succeed.

Reservations Agent - What experience do I need?

• Experience within the travel industry would be beneficial, ideally with experience of researching and securing accommodation for business and leisure trips
• Perhaps you have worked in Business Travel or Luxury Travel
• If you have worked in a hotel dealing with group reservations or bookings for VIPs this would be desirable
• Perhaps you have worked for a serviced apartment business or a property management company dealing with bookings
• Excellent at building relationships and rapport
• A problem solver with the ability to follow through tasks and responsibilities to ensure positive outcomes
• Great communication skills and an excellent telephone manner
• Excellent eye for detail and accuracy
• A team player who can engage effectively across all levels of a business
• Highly motivated and well-organised
• Good knowledge of Microsoft Office, particularly Excel

Reservations Agent - What else do I need to know?

This role is part of a dynamic and supportive team and requires a high degree of flexibility and an ability to deal with change, growth and pressurised deadlines. It is the ideal opportunity for someone who is passionate about travel, culture and who always strives to deliver the best possible service to customers and clients. The role is London office based on a permanent basis for the first 6 months and then there will be the possibility to work 1 day per week from home. The hours are Monday - Friday on a shift basis between 9am and 6.30pm Salary up to £3Ok depending on experience.