Operations Specialist
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| Job Type | Permanent Full Time |
| Location | Dorking |
| Area | Surrey, England |
| Sector | Operations |
| Salary | Up to £26k |
| Start Date | |
| Telephone | 01306 779199 |
| Job Ref | 489 |
- Description
Operations Specialist - Travel Industry
This wonderful tour operator who go to some fabulous destinations are looking for people to join their operations teams
Operations Specialist - What will I be doing?
You will be providing exceptional destination and subject matter advice, plus general guidance to customers to assist them through the booking process once the holiday or trip has been confirmed- You will be progressing and administering confirmed bookings on the in-house reservations system, ensure the customer is fully informed and supported throughout the remainder of the booking journey
- You will be helping customers and suppliers with any booking queries pre and post travel
- Help create detailed itinerary documents for customer
- Produce accurate booking confirmations, amendment quotes, checklists and invoices.
- You will maintain a departures checklist to ensure that schools/customers meet deadlines, and send reminders, as needed for payments, booking forms, insurance details and required information
- You will communicate with suppliers to ensure all components of the booking are provided, as booked, and that dietary/medical requirements are met
- You will also be involved in managing and resolving in-resort issues as a matter of priority and maintain the highest levels of customer service throughout. Document events and communicate as necessary.
Operations Specialist - What experience do I need?
- Ideally you will have travel industry experience having worked in a similar operations or post booking role where you have managed itineraries etc..
You will be an excellent communicator - always helpful and pro- active with a high attention to detail.
Operations specialist - What else do I need to know?
This is based in the office 2 days a week with the rest from home. The hours are 9 - 5. Monday to Friday. The salary is £23k - £26k with some lovely benefits. There is a real family feel to this business and a real buzz around the place. You will feel part of something very special.
