Customer Support Manager

Customer Support Manager - Travel Industry

Our client, a prominent player in the travel industry, is on the lookout for an experienced Customer Support Manager to lead their dedicated team of consultants. In this role, you will be responsible for ensuring top-notch customer service, operational efficiency, and continuous skills development for the after sales team.

Customer Support Manager - What will I be doing?

• Provide unwavering support, guidance, and empowerment to unlock the team's full potential.
• Oversee customer support operations, implementing strategies to streamline processes and reduce call volumes.
• Collaborate with other managers to ensure seamless daily operations.
• Develop and implement training plans to enhance the team's skills and support their growth.
• Conduct regular team and one-on-one meetings for effective communication.
• Manage day-to-day team activities, including attendance tracking and schedule updates.
• Foster a positive team culture, motivating the team to achieve sales priorities.

Customer Support Manager - What experience do I need?

• You must have experience of leading a team in a call centre on the customer service side - preferably within the travel industry.
• You will have strong interpersonal and communication skills.
• Proficient computer skills.
• Strong analytical and problem-solving abilities.
• Target-oriented mindset.
• Training and coaching experience.

Customer Support Manager - What else do I need to know?

This role is a hybrid position working 2 days a week in their wonderful offices. You will be part of a great team of people - the environment is professional but fun and everyone is passionate about the travel industry. The salary is £32k plus a potential bonus and a host of benefits to include discounted holidays, healthcare cash plan, volunteer days, 25 days holiday, overtime potential. You will be working on a shift pattern that will include approximately one weekend a month and some evenings.