Agency Support Executive

Agency Sales Support

Our client is a leading adventure tour operator, committed to creating unforgettable experiences across all seven continents. Grounded in the belief that travel should be a force for good, sustainability is at the core of their values, reflecting a continuous commitment to improvement. As a trusted brand with a Feefo Gold Service Award, our client prioritises doing right by their staff, customers, and the planet.

Agency Sales Support - What Will I be doing?

• You will play a pivotal role in their Trade Sales team, ensuring sustained support and growth in their agency business. This role involves acting as a vital link between the on-the-road team and internal departments, providing essential support to trade partners.
• You will be building strong rapport with agency partners through consistent communication.
• Managing agency sales queries via email, phone, and social media.
• Collaborating with the marketing team to ensure the creation of campaign assets supporting agency partners.
• Distributing sales and marketing assets to trade partners.
• Communicating dedicated trade campaigns to internal departments.
• Keeping the agent marketing suite updated with relevant campaigns, images, video content, and POS material.
• Ensuring regular and relevant content is posted on their Agents FB group and other social channels.
• Managing stock and fulfilling agent brochure requests.
• Organising trade events and FAM trips.
• Representing our client at events, conferences, and FAM trips in the UK and overseas.

Agency Sales Support - What experience do I need?

• We are looking for someone with a background in travel agency/trade sales.
• Knowledge of the adventure travel sector.
• Independent thinker and team player.
• Proven record of working to tight deadlines and under pressure.
• Strong communication skills, both written and verbal.
• Proficiency in Word, Excel, Powerpoint, Outlook, and various social media platforms.
• Comfortable with in-person and online presentations.
• Ability to identify and resolve issues.
• Positive, fun, and adaptable to a dynamic work environment.

Agency Sales Support - What else do I need to know?

This is a wonderful team and business to join - it is arguably one of the best employers in the travel industry and as well as offering a good salary of between £23k - £28k there is a tremendous benefits package to include: 25 days holiday (increasing to 30 after 5 years) and the option to buy additional leave. Pension scheme and life assurance. Generous holiday discount scheme. Healthcare cashback scheme. Bar and games room at HQ. Rail season ticket loans. 'Cycle to Work' scheme. Employment Assistance Programme for practical and emotional support. The role is full time but would be potentially considered at 4 days a week and will require 2 days a week in their office.