Live Chat Agent - Travel Industry

Live Chat Agent - Travel Industry

Our client who is a very well-respected tour operator specialising in self-guided walking holidays is actively seeking a qualified individual to fill the position of Live Chat Agent, a pivotal role in ensuring exceptional customer experiences. As a Live Chat Agent, you will be the primary point of contact for customers, facilitating enquiries and sales of holidays through live chat and email channels.

Live Chat Agent - What will I be doing?

• Uphold a commitment to providing the highest level of customer service, meeting both individual and team Key Performance Indicators (KPIs) aligned with departmental standards.
• Cultivate and maintain strong, lasting relationships with our client's valued customer base.
• Resolve instances of customer dissatisfaction promptly and effectively, ensuring a streamlined and efficient customer experience.

Live Chat - What experience do I need?

• Ideally you will have experience of working in a live chat role previously - if this was in the travel industry then even better!
• Possess excellent communication skills, both written and verbal.
• Demonstrate meticulous attention to detail, especially in customer communication.
• Previous experience in sales and customer service is essential - ideally in a call centre environment.

Live Chat Agent - What else do I need to know?

This role could either be based in the office in a hybrid capacity (York area - NB Own transport required) Or our client will consider someone being fully remote. There are plenty of opportunities for career progression and they offer a host of benefits for their employees. Access to a 50% holiday discount scheme on vacations offered by any company within our client's group. Enjoy 25 days of annual leave, increasing by 1 day per year to 30 days after 5 years. Opportunity to 'purchase' additional holiday leave. Eligibility for annual bonuses based on company performance. Participate in a healthcare cashback scheme and avail of pension and life insurance benefits. Two volunteer days per year.