Travel Consultant - York Area (Remote)

Travel Consultant - York Area (Remote)

This is an exciting opportunity for a self-driven and motivated individual, with a genuine ability and desire to sell, to take on the highly rewarding role of Travel Consultant within an impressive, large pan-European travel group.

Travel Consultant - What will I be doing?

You will offer expert advice to customers, helping them to make the best holiday choice, and book a variety of travel elements such as flights and rail. You will retain ownership of the booking until the firm itinerary has been agreed. You will offer excellent customer service and manage customers' expectations throughout the process. As part of the role, you will need to collaborate with colleagues working in the product and operations team.

Travel Consultant - What experience do I need?

• Experience of working in a call or contact centre (essential)
• An excellent telephone manner and great inter-personal skills
• Excellent grammar, articulate and with a high level of computer literacy and numeracy
• A keen eye for detail and experience of working swiftly and accurately under pressure
• Highly motivated, well-organised and able to provide outstanding customer service
• Experience of working effectively within a team
• Travel Industry experience

Travel Consultant - What else do I need to know?

You can be based anywhere in the UK but ideally Midland/North because you will need to visit the office 4-6 times a year for training and meetings - all equipment provided. The offices are in a stunning remote location, so it is essential that you can drive. Induction training will be a combination of onsite in the York area for up to 1-2 weeks and remote.

This is a great opportunity for someone who loves to learn new skills and who enjoys researching and improving their knowledge continuously. There'll be plenty of training offered, which will allow you to perfect your sales and customer service techniques, use reservations systems effectively, and enhance your general IT skills, so you'll always have the right tools to carry out the role to the best of your ability. The hours of work are 9am to 5.30pm Monday to Friday and you'll be expected to work some Saturdays too. This company offers a competitive salary and a host of employee benefits - some of the best in the travel industry.