Sales Team Leader (Hybrid 2 days in the office)

Sales Team Leader - Travel Industry

Sales Team Leader - What will I be doing ?

As the Sales Team Leader, you will lead a team of 8-12 sales / travel consultants, ensuring exceptional customer service aligned with business goals. Your focus will be on motivating the team, meeting KPIs, and enhancing the overall customer sales experience.

• Manage day-to-day workflow for efficient customer service.
• Coach and support team members, driving performance improvement.
• Monitor and achieve sales and service KPIs.
• Foster a collaborative team culture and implement training plans.
• Stay informed on industry competitors and promote unique selling points.
• Handle challenging customer situations and support recruitment.

Sales Team Leader - What experience do I need?

• Sales experience with a travel company or a call centre with proven people management skills.
• Excellent communication and problem-solving abilities.
• High-level customer service delivery experience.
• Ability to work under pressure and remain positive.
• Passion for sustainability and values-driven decision-making.

Sales Team Leader - What else do I need to know?

This company really are a wonderful team to be a part of. At the heart of what they do is their team - they are passionate about work life balance. They pay a competitive basic salary with bonus for this role with an incredible competitive holiday discount. You will be working 2 days a week in their wonderful offices which are in a stunning remote location, so it is essential that you can drive. They also offer a Healthcare cashback scheme, pension, and life insurance. Two volunteer days per year and 25 days holiday.