Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Customer Resolutions Team Manager - Travel Industry!

Despite the times we are in this leading travel company are very busy and need an experienced people manager with travel industry experience in an operations / resolutions environment to lead a team.

Customer Resolutions Team Manger - What will I be doing?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will take ownership of processes & policies, making effective suggestions for change, to improve the customer experience for those that are no longer able to stay in their hotel of choice.
• You will work closely with Suppliers to ensure they deliver against agreed SLAs and business requirements.
• You will lead a team of 15 (2 direct reports) and will support and develop them to deliver exceptionally high-quality service

Customer Resolutions Team Manager - What experience do I need?

• You must have great leadership experience in a similar environment from the travel industry.
• You will ideally have experience dealing with hotel relocations / over bookings/ hotel closures
• You must have solid experience dealing with customer issues within travel.

Customer Resolutions Team Manager - What else do I need to know?
This is a remote role, working across a shift system to include some weekends and some evening shifts in the week until 8pm. The business is ambitious so there is lots of opportunity. The team are energised, fun and fast paced - it's a great culture to be part of.

Web Content Lead

This thriving business are looking for a Web Content Lead who will be responsible for delivering the overall website content strategy to support and improve the businesses' marketing and sales efforts. This is a great time to join as they enter into a new phase of development with lots of projects on the horizon.

Web Content Lead - What will I be doing?

• You will be putting the customer experience at the centre of all web content delivery
• Ensure that the content of all websites ( they have many in different languages) is well-structured and easy to navigate
• You will lead the monthly product launch testing
• You will work with other Marketing team members and IT to ensure promotions are functioning correctly online
• Uploading web content, including product launches, events, etc,
• Assisting in setting up a new email platform.
• Coordinate the transition of current web platform to Skava platform.
• You will lead a team of 2 direct reports

Web Content Lead - What experience do I need ?

• It is essential that you have come from an ecommerce background with substantial success in web content plan delivery ideally within FMCG. Experience of Network Marketing would be desirable too.
• Experience in web content management systems
• You will have excellent technical knowledge of HTML and Web Publishing with an understanding of SEO and web traffic metrics
• You must be able to write and edit clear and accessible digital content
• You will have a good grasp of future trends in digital technologies and act proactively

Web Content Lead - What else do I need to know?

This role offers a good package including a host of benefits. It will be working the hybrid model of remote mixed with homeworking (there is flexibility around this). The office is based in London.