HR Co-ordinator - Remote

This not-for-profit organisation established in 2010 with over 70 employees working all around the world is growing rapidly and looking for an experienced HR Coordinator to provide a professional, confidential, administrative, and advisory HR service. A big part of the role will be recruitment, contractual and general HR queries while supporting the HR Manager with specific HR project works and employee relations matters, as needed.

HR Co-ordinator - What will I be doing ?

• You will manage the recruitment process including candidate search and selection process
• You will manage onboarding of new team members
• You will manage consultant contract offers and renewals
• Liaise with UK and international payroll providers to communicate monthly updates and changes
• Co-ordinate employee review process and employment benefit scheme
• Provide line managers with HR support and best practise advise
• Provide administrative support across the HR/RGG teams as required

HR Coordinator - What experience will I need?

• Proven experience of working in an HR office environment
• Knowledge of UK employment and contractual law and statutory guidance
• Knowledge of international/European contractual laws would be an advantage
• Substantial administrative experience with strong organisational and record management skills
• Knowledge of successful recruitment processes and experience of using recruiter tools to find the best people
• Ability to manage varied workload including prioritisation and change of focus when required
• Strong communication skills and confidence to work with individuals at all levels both within and outside of, the organisation
• Experience of using an HR information system
• Knowledge of data protection legislation

HR Coordinator - What else do I need to know?

The office is based in South / Greater London but this is a remote role. It will start as a temporary role but will be a permanent position in time.

Benefits

• Flexible working
• 25 days holiday
• Private healthcare
• Private dental insurance
• Life assurance

Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Collections Contact Centre Advisor

This global consumer finance business are looking for more people to join their friendly team in Redhill ( everyone homeworking for now). This is a really important role where you will be supporting their customers who are in financial difficulty. You will be an empathetic listener to the customer and will help them find suitable solutions to support them.

Collections Contact Centre Advisor - What will I be doing?
 

• You will be joining a supportive team of advisors who receive incoming calls mainly from customers in arrears.
• You will be offering customers appropriate solutions and guidance on their options
• You will be helping to negotiate affordable payment plans with customers
• There will also be an element of outbound calling to.

Collections Contact Centre Advisor - What experience do I need ?

• Ideally you will have worked in a call centre environment before and used to dealing with a high volume of calls.
• You must have excellent communication skills and be empathetic and a good listener
• You will have a positive and enthusiastic approach to your work and will need to have resilience as some of these calls can be challenging
• You will need to have Maths and English GCSE or equivalent at grades A-C
• You will be computer literate and have good numeracy skills

Collections Contact Centre Advisor - What else do I need to know?

The starting salary for this role is £19,000 plus there is a significant quarterly bonus and great benefits scheme.

There is full training which is excellent and opportunities to progress. The shifts are: Week 1 - 9am to 3.30pm Monday to Friday with half an hour unpaid break. Week 2 - 12pm to 8pm Monday to Friday with one hour unpaid break plus Saturday 9am to 2pm. Everyone is currently working from home once they have completed training but this might change to a hybrid model in the future.

Executive Assistant - Reigate
This incredibly successful business is looking for an experienced EA to join their thriving operation in Reigate. It is a very varied role where you will be involved in all aspects of the business and work very closely with the CEO.

Executive Assistant - What will I be doing?

• Primarily your role is to support the CEO with a range of administrative tasks as well as running their diary.
• A big part of your role will be to create Powerpoint presentations supporting with pitches for projects as well as using Excel to ensure facts and figures and in place for key meetings
• You will also be responsible for the support in the running of the office so there will be some Office Manager duties.
• You will arrange company social events and international travel
• You will sometimes be liaising with clients when needed
• ?£?There will be involvement in putting together and executing contracts

Executive Assistant - What experience do I need ?

• It is essential that you have experience in a similar role and will need to be proficient in Powerpoint and Excel.
• You will be someone who is confident, assertive and a fantastic communicator
• You will clearly be exceptionally well organised and be able to spin many plates.

Executive Assistant - What else do I need to know?

This is a thriving business - the CEO is lovely to work for, the team are all hardworking and great fun - it's a great place to be. It is a full time, office based role in Reigate - the hours are 08.30 - 5.30 Monday to Friday. The pay is competitive and there is potential to earn a bonus, there is also a healthcare plan.

Tour Consultant / Key Account Manager

This is a wonderful opportunity to join an ambitious and successful specialist educational tour operator providing bespoke tailor made services to schools / colleges and universities. They are incredibly busy right now and are lookign for a Tour Consultant to help them create bespoke tours.

Tour Consultant / Key Account Manager - What will I be doing?

• You will be tailor making itineraries for educational settings in line with the course that their students are studying. Every tour is bespoke with each client having different needs
• You will be generating accurate tour costings
• Liaising with suppliers / colleagues to negotiate and confirm travel, accommodation and visit requirements
• Ensuring all tours are completed within set budgets and client payments are received in the agreed time frames
• You will develop "life-long" relationships with both client and supplier

Tour Consultant / Key Account Manager - What experience do I need?

• Ideally you will have an understanding of the needs of educational settings' trips with proven experience and full understanding of delivering exceptional customer service
• Ideally advanced knowledge of the School Travel Market
• Destination knowledge in particular Europe.
• Ability to resolve problems, work under pressure and meet deadlines
• Ability to work as under own initiative, and essentially as part of a wider team
• Analytical skills
• IT literate and knowledge of Microsoft products
• Ability to follow procedures and willingness to enhance them
• Strong time management skills and ability to prioritise workload and be highly organised
• Commercial & financial awareness and be numerate
• Adaptable and flexible

Tour Consultant / Key Account Manager - Additional Information:
This role is a Monday - Friday 9 - 5 role and can either be based in the office in Surrey / Greater London or can be remote for the right person. This is an incredible time to join the business as it builds back after the pandemic with enquiries being through the roof. You will have lots of opportunity to progress in the future. The team are all so friendly and hard working - there is a real team spirit here where everyone is all hands to the deck.

Sales Consultant - Educational Travel

This Specialist school tour operator are incredibly ambitious and the business is bouncing back at a great speed. They are looking for a talented Sales person to join their busy team to book exciting events and trips for their customers across the UK.

Sales Consultant - What Will I be doing?

• At the moment the business is all incoming and so you will be converting these enquiries into bookings by ensuring your clients' needs are catered for in every way and that the right product is booked for them.
• You will also be involved in the creation of new business using both telesales and email techniques.
• The majority of you time will be spent:
• Liaising with the client to ensure accurate tailored proposals are created
• Accurately costing the proposals using our bespoke costing system
• Ensuring accurate information re hotel, destination, visits is imparted at all times.

Sales Consultant -What experience do I need?

• Proven telesales experience and successful target management ability - this is not a hard sell - you need to have a consultative approach and be very articulate
• Proven experience and full understanding of delivering exceptional customer service
• Ability to resolve problems, work under pressure and meet deadlines
• Ability to work as under own initiative, and essentially as part of a wider team
• Analytical skills
• Ability to fully prepare a specialist tour package including transport, accommodation and costings to suit all School Groups requirements
• IT literate and knowledge of Microsoft products
• A school market knowledge would be desirable

Sales Consultant - Additional Information
This role pays a good base plus a further bonus of c£4k per year, 25 days holiday and a cash back healthcare plan. You can be remote based or based full time in their office in Surrey. There are huge opportunities at this business as they rebuild after the last 18 months. The business is thriving, training will be provided and the team are very supportive.

Senior Property Manager

This small Property Management Business are looking for an experienced Property Manager to work closely with the Owner to manage their small friendly team and to manage their clients.

Senior Property Manager - What will I be doing ?

• Client Liaison and Management and the management of a small team
• Liaising with Resident Directors, Freeholders, Leaseholders and Tenants on a wide manner of queries and issues
• Audits of managed buildings and common parts
• Overseeing Section 20 Consultations, notices and works where required
• Assessment and interpretation of leases
• Managing of service charges and budgets
• Record creating and keeping
• Sourcing and liaising with contractors
• Overseeing handovers from outgoing Managing Agents
• Attending site meetings, introductory meetings and pitch meetings which may be outside normal office hours

Senior Property Manager - What experience do I need ?

It is essential that you have experience of working as a Property Manager previously on Block Management. Ideally you will have experience of managing a team before.
This is a small business where everyone gets stuck in when they need to - no job too small so you must be happy to work in an environment like this which is supportive and friendly.

We are looking for someone who has outstanding customer service skills and is highly attentive and understands the need to go above and beyond keeping the customer at the heart of what they do.

Senior Property Manager - What else do I need to know?

• This role is office based in Dorking, 40 hours over 5 days per week, M-F. Core hours 9.30-5.30 (except when early morning / evening meetings are expected) The salary is competitive and there is onsite parking.

Sales Support - Travel Industry

This incredible operator offer all variety of ski holidays and they are hiring a Sales Support Executive to support their sales team with back office tasks. This is a 12 month contract with a strong possibility of it becoming a permanent role.

Sales Support - What will I be doing?

Alongside supporting the sales team you will also work closely with the pre departure team and support business lead changes to guests that are due to travel.

• You will be answering inbound guest amendments via email and live chat
• Working closely with your sales consultants to support accuracy and completion of bookings.
• Youi will be actioning cancellations and liaising with the overseas res team to obtain extra rooms for the sales team and relocations
• Working with the pre departure coordinator to ensure business lead changes are actioned

Sales Support - What experience do I need?

The role needs someone with a passion for travel and customer service, who enjoys dealing with people - both inside and outside the business.

• Passion/Interest for travel and the travel industry
• Hard working, with excellent attention to detail
• Experience of travelling or resort based experience (desirable)
• Committed to providing excellent customer service
• A good telephone manner with good communication skills
• Professional, friendly, approachable and a good team player
• Passionate about people and the effect they can have within the business
• Desire to develop your career within a large travel business
• Knowledge of European ski resorts (desirable)
• Previous experience in a customer facing/call centre environment
• Excellent standards of Computer literacy
• Strong numeracy skills for calculating quotes

Sales Support - What else do I need to know?

There is a lot we can write here - this business are fantastic to work for. The salary is competitive. There are also so many benefits - half price holidays,Full training and career opportunities. There is discounted private healthcare, a health cash back plan, 25 days holiday, access to high street discounts, cycle to work scheme, a vibrant social committee lots of ad hoc incentives, ....it's a great place to work and they are hiring right now!! The role is based 2 days in their office in Hampshire and 3 days from home with all equipment provided.

This is an exceptional opportunity for a Luxury Travel Specialist who has experience of selling high end villas and chalets worldwide. It is with an emerging brand who are on an incredible journey with some very ambitious plans that are already coming into fruition. Despite the current conditions they are thriving and are growing their team imminently. Their model is unique and is really making waves in the industry.

Luxury Villa / Chalet Specialist - What will I be doing?

• You will be working with some of the most beautiful properties in the world, selling luxury holidays to discerning clients worldwide.
• You will be part of a small but fast-growing team and will be taking enquiries for luxury homes across the globe and putting together the perfect holiday for guests.

Luxury Villa / Chalet Specialist - What experience do I need?

• It is essential that you have sold luxury villa / chalet holidays previously with a great understanding of this luxury market.
• We are looking for someone who knows the properties well, goes above and beyond to make the perfect holiday, and build great relationships with the guests.

Luxury Villa / Chalet Specialist - What else do I need to know?

Their office is in London, but they are happy for this person to be based from home if they live too far to commute everyday but being able to come in frequently would be good. The hours are between 08.30 - 6 on a shift basis with half a day at a weekend every other week but this will become less as the team grows. The salary is competitive, plus bonuses, 25 days holiday and a lovely supportive team. There is real opportunity to grow here - their plans are incredibly exciting and anyone who joins now will be part of something very special.

Reservations Coordinator - Italian Speaking - Office or Home Based
This world class travel business are looking for customer service focused, Italian speaking Reservations Coordinators to join their lovely team in Southampton or you could be based from home. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Italian Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Italian Speaking - What experience do I need?
It is essential that you are bilingual in English and Italian
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Italian Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises.