Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Reservations Coordinator - Italian Speaking - Office or Home Based
This world class travel business are looking for customer service focused, Italian speaking Reservations Coordinators to join their lovely team in Southampton or you could be based from home. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Italian Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Italian Speaking - What experience do I need?
It is essential that you are bilingual in English and Italian
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Italian Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises.

Reservations Coordinator - Spanish Speaking - Home Based or Office
This world class travel business are looking for customer service focused, Spanish speaking Reservations Coordinators to join their lovely team in Southampton or you could be home based. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Spanish Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Spanish Speaking - What experience do I need?
It is essential that you are bilingual in English and Spanish
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Spanish Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises.

Reservations Coordinator - Hebrew Speaking - Homeworking or Office Based
This world class travel business are looking for customer service focused, Hebrew speaking Reservations Coordinators to join their lovely team in Southampton or you could be based remotely from home. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Hebrew Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Hebrew Speaking - What experience do I need?
It is essential that you are bilingual in English and Hebrew
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Hebrew Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises.

Reservations Coordinator - Southampton or Home based
This world class travel business are looking for customer service focused, Reservations Coordinators to join their lovely team in Southampton. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - What experience do I need?
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. There are also home based opportunities

Reservations Coordinator - French Speaking
This world class travel business are looking for customer service focused, French speaking Reservations Coordinators to join their lovely team in Southampton but they also have some remote roles available too. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - French Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - French Speaking - What experience do I need?
It is essential that you are bilingual in English and French
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - French Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. Office basexd and Remote based roles available.

Homeworking German Speaking Live Chat Specialist

This world class travel business are looking for a customer service focused, German speaker to join their lovely Guest Services Team as a Live Chat Specialist - working from home.

There are not many companies that can offer the benefits that this employer can…25 days holiday, private healthcare, pension, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Live Chat Specialist - What will I be doing?

• You will be providing customer support to guests who have questions regarding their bookings
• You will be helping customers with their enquiries and using your excellent customer service skills to ensure their questions are answered and needs met, in a timely manner
• You will establish and maintain quality relationships with customers and travel partners and have the autonomy to make decisions according to daily priorities
• You will be researching and resolving general and specific reservation and vacation related enquiries which can include changes, cancellations, payments and more
• You will use your industry knowledge to make recommendations to customers

Homeworking German Speaking Live Chat Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service skills - travel industry experience is preferred
• You must have excellent written skills and the ability to multi task - live chat, research and note taking at the same time
• live/web chat experience is preferred but not essential
• It is a busy environment so you must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do
• You should be able to type 40wmp while providing accurate data entry

What else should I know?

• The working week is 37.5 hours - this will be 5 full days over 7 days and likely 2 weekends per month.
• There is a host of benefits - private healthcare, good pension, good salary plus a monthly incentive plan, 25 days holiday, career opportunities, discounted cruises.
• This is a homebased role and you must have a high speed internet connection.

Customer Resolutions Team Manager - Travel Industry!

Despite the times we are in this leading travel company are very busy and need an experienced people manager with travel industry experience in an operations / resolutions environment to lead a team.

Customer Resolutions Team Manger - What will I be doing?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will take ownership of processes & policies, making effective suggestions for change, to improve the customer experience for those that are no longer able to stay in their hotel of choice.
• You will work closely with Suppliers to ensure they deliver against agreed SLAs and business requirements.
• You will lead a team of 15 (2 direct reports) and will support and develop them to deliver exceptionally high-quality service

Customer Resolutions Team Manager - What experience do I need?

• You must have great leadership experience in a similar environment from the travel industry.
• You will ideally have experience dealing with hotel relocations / over bookings/ hotel closures
• You must have solid experience dealing with customer issues within travel.

Customer Resolutions Team Manager - What else do I need to know?
This is a remote role, working across a shift system to include some weekends and some evening shifts in the week until 8pm. The business is ambitious so there is lots of opportunity. The team are energised, fun and fast paced - it's a great culture to be part of.

Luxury Ski Chalet Sales Specialist - What will I be doing?

You will be working remotely handling all incoming enquires through phone, email and live chat
You will be working with marketing to develop ways to increase revenue
You will be working with the trade to maintain and enhance sales
You will handle all enquiries through to the booking stage when the process is handed over to the guest services team.

Luxury Ski Chalet Sales Specialist - What Experience do I need ?

It is essential that you have experience in selling luxury ski holidays /chalets.
You must have a proven track record in sales
You will have experience of going above and beyond for customers putting them at the heart of everything you do. You will be working remotely and the only person handling sales enquiries most of the time, so it is essential that you are able to respond quickly and efficiently to all enquiries.

Luxury Ski Chalet Sales Specialist - Additional Information
This is a remote role and the hours are to be confirmed but it will definitely involve some weekends and evenings so you will need to be able to be flexible with your time. This is a part time role but will have potential to grow as the business does.

Homeworking German Speaking Cruise Specialist
This world class travel business are looking for customer service focused, German speaking Reservations Coordinators to join their lovely team in Southampton. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Cruise Specialist - What will I be doing?

• You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
• You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
• You will be working to targets and rewarded well when these are reached and exceeded

Homeworking German Speaking Cruise Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service / sales skills - ideally within the travel industry .
• You will have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
• It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Homeworking German Speaking Cruise Specialist - What experience do I need?

The hours are on a shift system between 08.30am - 8pm and you must be able to work across weekends on a rota too. (No later than 6/6.30 on a weekend) There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £23k - £24k but higher earnings achievable, 25 days holiday, career opportunities, discounted cruises. This is a homebased role and you must have a high speed internet connection.