Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Customer Resolutions Team Manager - Travel Industry!

Despite the times we are in this leading travel company are very busy and need an experienced people manager with travel industry experience in an operations / resolutions environment to lead a team.

Customer Resolutions Team Manger - What will I be doing?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will take ownership of processes & policies, making effective suggestions for change, to improve the customer experience for those that are no longer able to stay in their hotel of choice.
• You will work closely with Suppliers to ensure they deliver against agreed SLAs and business requirements.
• You will lead a team of 15 (2 direct reports) and will support and develop them to deliver exceptionally high-quality service

Customer Resolutions Team Manager - What experience do I need?

• You must have great leadership experience in a similar environment from the travel industry.
• You will ideally have experience dealing with hotel relocations / over bookings/ hotel closures
• You must have solid experience dealing with customer issues within travel.

Customer Resolutions Team Manager - What else do I need to know?
This is a remote role, working across a shift system to include some weekends and some evening shifts in the week until 8pm. The business is ambitious so there is lots of opportunity. The team are energised, fun and fast paced - it's a great culture to be part of.

Homeworking German Speaking Cruise Specialist
This world class travel business are looking for customer service focused, German speaking Reservations Coordinators to join their lovely team in Southampton. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Cruise Specialist - What will I be doing?

• You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
• You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
• You will be working to targets and rewarded well when these are reached and exceeded

Homeworking German Speaking Cruise Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service / sales skills - ideally within the travel industry .
• You will have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
• It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Homeworking German Speaking Cruise Specialist - What experience do I need?

The hours are on a shift system between 08.30am - 8pm and you must be able to work across weekends on a rota too. (No later than 6/6.30 on a weekend) There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £23k - £24k but higher earnings achievable, 25 days holiday, career opportunities, discounted cruises. This is a homebased role and you must have a high speed internet connection.

Senior Marketing Executive - Educational Travel Sector

This is a terrific opportunity to join a highly successful business who specialise in delivering exceptional levels of tailor-made travel services to schools across several, well respected brands. Experience of marketing in this sector is preferable, however if you have not worked in this field, you will need experience of working across multiple brands. This is an exciting opportunity to join at a time when the industry is starting to get really busy again.

Senior Marketing Executive - What will I be doing?

• You will report into the Group Marketing Manager with a focus on the delivery of the vision and mission across all brands with a 90% concentration online.
• You will be writing marketing copy for all collateral including brochures, eshots, websites and social media
• You will maintain and develop all social media strategy and content
• Liaison with digital agency on changes and improvements to search strategies
• Maintain and develop websites through the CMS
• Providing marketing support to directors

Senior Marketing Executive - What experience do I need ?

• It is essential that you have worked in a similar role in marketing preferably within the educational Travel sector.
• If you do not have experience in this field then you will have experience of working across multiple brands.
• You will be an exceptional copy writer with lots of experience of producing content across a variety of collateral.
• This is a very fast paced role so you must be a brilliant multi tasker able to juggle lots of projects at the same time and quick to pick things up.
• This is a role that will have lots of opportunity for growth in the future so would suit someone with ambitions in this area

Senior Marketing Executive - What else do I need to know?

As this role is working across multiple brands you could be based either in their office in the North West of the country or in Surrey/South East. It is an office based role. The package includes a good salary, pension, a team incentive, 25 days holiday and lots of opportunities to progress. They are a fabulous, friendly, professional, dynamic team.

Luxury Ski Chalet Sales Specialist - What will I be doing?

You will be working remotely handling all incoming enquires through phone, email and live chat
You will be working with marketing to develop ways to increase revenue
You will be working with the trade to maintain and enhance sales
You will handle all enquiries through to the booking stage when the process is handed over to the guest services team.

Luxury Ski Chalet Sales Specialist - What Experience do I need ?

It is essential that you have experience in selling luxury ski holidays /chalets.
You must have a proven track record in sales
You will have experience of going above and beyond for customers putting them at the heart of everything you do. You will be working remotely and the only person handling sales enquiries most of the time, so it is essential that you are able to respond quickly and efficiently to all enquiries.

Luxury Ski Chalet Sales Specialist - Additional Information
This is a remote role and the hours are to be confirmed but it will definitely involve some weekends and evenings so you will need to be able to be flexible with your time. This is a part time role but will have potential to grow as the business does.

Homeworking German Speaking Cruise Specialist
This world class travel business are looking for customer service focused, German speaking Reservations Coordinators to join their lovely team in Southampton. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Cruise Specialist - What will I be doing?

• You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
• You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
• You will be working to targets and rewarded well when these are reached and exceeded

Homeworking German Speaking Cruise Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service / sales skills - ideally within the travel industry .
• You will have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
• It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Homeworking German Speaking Cruise Specialist - What experience do I need?

The hours are on a shift system between 08.30am - 8pm and you must be able to work across weekends on a rota too. (No later than 6/6.30 on a weekend) There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £23k - £24k but higher earnings achievable, 25 days holiday, career opportunities, discounted cruises. This is a homebased role and you must have a high speed internet connection.