Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Lead Application Developer

This is a rare opportunity to join a leading business in their field as they bring in-house their digital capability and build a team. You will be working remotely with flexibility and joining at the start of this chapter as a Lead Application Developer.

Lead Application Developer - What Will I be doing?

• You will be working alongside experienced developers from an external agency before they become 100% in house.
• You will be involved in the full process from refining requirements, design, develop, document and deploy solutions.
• The first project you will be working on is the re-platforming of their WCMS on a Headless solution together with building an award-winning website.
• You will have the opportunity to set up and define content modelling schemas and be the owner of the code base.
• You will be advising on further opportunities to improve their Marketing Technology 

Lead Application Developer - What experience do I need?

• It is essential that as well as the technical experience you have worked collaboratively with other leaders in a business presenting ideas and systems regularly
• Experience with Node.js as well as cloud infrastructure knowledge is essential.
• DevOps understanding.
• Preferably you will have experience with Azure Cloud, Graph QL and Headless CMS.
• building projects in a cloud based environment would also be beneficial
• Scrum methodology.

Lead Application Developer - What else do I need to know?

This is a very flexible team - you will be working a 35 hour week but there is some flexibility on how this can be managed.The company is currently operating fully remotely with a plan to gradually return to new offices near Gatwick Airport. There is a great deal of flexibility going forward with the possibility of the role requiring you to be in the office once or twice a month but equally they could accommodate office work 1 - 2 days a week if required. The business have a real family feel and offer a good flexible benefits scheme to include 22 days holiday, good pension scheme, private medical insurance.