Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Sales Support - Travel Industry

This incredible operator offer all variety of ski holidays and they are hiring a Sales Support Executive to support their sales team with back office tasks. This is a 12 month contract with a strong possibility of it becoming a permanent role.

Sales Support - What will I be doing?

Alongside supporting the sales team you will also work closely with the pre departure team and support business lead changes to guests that are due to travel.

• You will be answering inbound guest amendments via email and live chat
• Working closely with your sales consultants to support accuracy and completion of bookings.
• Youi will be actioning cancellations and liaising with the overseas res team to obtain extra rooms for the sales team and relocations
• Working with the pre departure coordinator to ensure business lead changes are actioned

Sales Support - What experience do I need?

The role needs someone with a passion for travel and customer service, who enjoys dealing with people - both inside and outside the business.

• Passion/Interest for travel and the travel industry
• Hard working, with excellent attention to detail
• Experience of travelling or resort based experience (desirable)
• Committed to providing excellent customer service
• A good telephone manner with good communication skills
• Professional, friendly, approachable and a good team player
• Passionate about people and the effect they can have within the business
• Desire to develop your career within a large travel business
• Knowledge of European ski resorts (desirable)
• Previous experience in a customer facing/call centre environment
• Excellent standards of Computer literacy
• Strong numeracy skills for calculating quotes

Sales Support - What else do I need to know?

There is a lot we can write here - this business are fantastic to work for. The salary is competitive. There are also so many benefits - half price holidays,Full training and career opportunities. There is discounted private healthcare, a health cash back plan, 25 days holiday, access to high street discounts, cycle to work scheme, a vibrant social committee lots of ad hoc incentives, ....it's a great place to work and they are hiring right now!! The role is based 2 days in their office in Hampshire and 3 days from home with all equipment provided.

Reservations Coordinator - Italian Speaking - Office or Home Based
This world class travel business are looking for customer service focused, Italian speaking Reservations Coordinators to join their lovely team in Southampton or you could be based from home. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Italian Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Italian Speaking - What experience do I need?
It is essential that you are bilingual in English and Italian
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Italian Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises.

Reservations Coordinator - Spanish Speaking - Home Based or Office
This world class travel business are looking for customer service focused, Spanish speaking Reservations Coordinators to join their lovely team in Southampton or you could be home based. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Spanish Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Spanish Speaking - What experience do I need?
It is essential that you are bilingual in English and Spanish
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Spanish Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises.

Reservations Coordinator - Hebrew Speaking - Homeworking or Office Based
This world class travel business are looking for customer service focused, Hebrew speaking Reservations Coordinators to join their lovely team in Southampton or you could be based remotely from home. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Hebrew Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Hebrew Speaking - What experience do I need?
It is essential that you are bilingual in English and Hebrew
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Hebrew Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises.

Reservations Coordinator - Southampton or Home based
This world class travel business are looking for customer service focused, Reservations Coordinators to join their lovely team in Southampton. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - What experience do I need?
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. There are also home based opportunities

Team Leader - Reservations / Guest services - Luxury Operator

This is an exceptional opportunity to join a luxury travel business driving sales within a small but growing team in a hands on role.

Team Leader - Reservations / Guest services - What will I be doing?

• The role is to lead a small team to generate new future bookings with direct guests
• You will ensure all enquiries are followed up with a high end concierge style service with a focus on building and maintaining customer relationships
• You will be selling and coordinating a range of products to include cruises, flights, visas, dining experiences, excursions
• You will also be responsible for reporting on the sales and maintaining the CRM

Team Leader - Reservations /Guest Services - What experience do I need ?
 

• It is essential that you have come from either a travel agency or cruise background as a Senior Travel Consultant or an experienced team leader/ assistant manager / supervisor
• Fluent English essential- an additional European language preferable - ideally German.

Team Leader - Reservations / Guest Services - What else do I need to know

This is an office based role in Southampton 4 days a week - one day homeworking
Monday to Friday 9 - 5.30 with Saturday and Bank holiday working on a rota of 1 in 4
Good salary, bonuses, healthcare, parking - wonderful business to work for.

Reservations Coordinator - French Speaking
This world class travel business are looking for customer service focused, French speaking Reservations Coordinators to join their lovely team in Southampton but they also have some remote roles available too. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - French Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - French Speaking - What experience do I need?
It is essential that you are bilingual in English and French
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - French Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises. Office basexd and Remote based roles available.

Reservations Team Leader - Travel Industry

Great new role just in working for a global travel business who need an experienced Reservations Team Leader for their modern spacious offices in Southampton...

Reservations Team Leader - What will I be doing ?

• Supporting the Contact Centre Manager in the successful daily running of the Contact Centre to ensure sales are maximised through delivery of great customer service, Quality, Service Level and team KPIs
• Lead by example by driving a motivated atmosphere, engaging and coaching staff, ensuring the performance and development of self and Consultants to maximise sales performance through a fun creative environment
• Achieve personal conversion expectations and maximize revenue opportunities, by taking calls
• Drive awareness across the floor of current promotions, incentives and initiatives
• To be part of an effective recruitment process and to attract high calibre applicants
• Working collaboratively with peers across the business to ensure a consistent approach

Reservations Team Leader - What Experience do I need ?

• Experience working in a Contact Centre at Team Leader level
• Previous experience within the travel/cruise industry or a sales environment
• Knowledge of typical Contact Centre systems, CRM, Avaya, WFM, booking systems
• Leading, developing and managing a high performing sales and customer service team through coaching and strong people management
• Ability to coach and drive a team and able to provide positive and negative feedback

Reservations Team Leader - What else do I need to know?

This role is office based full time and your team will be a mix of remote and office based. The pay is good with a bonus scheme, healthcare, parking and great training and career development opportunities.

Homeworking German Speaking Live Chat Specialist

This world class travel business are looking for a customer service focused, German speaker to join their lovely Guest Services Team as a Live Chat Specialist - working from home.

There are not many companies that can offer the benefits that this employer can…25 days holiday, private healthcare, pension, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Live Chat Specialist - What will I be doing?

• You will be providing customer support to guests who have questions regarding their bookings
• You will be helping customers with their enquiries and using your excellent customer service skills to ensure their questions are answered and needs met, in a timely manner
• You will establish and maintain quality relationships with customers and travel partners and have the autonomy to make decisions according to daily priorities
• You will be researching and resolving general and specific reservation and vacation related enquiries which can include changes, cancellations, payments and more
• You will use your industry knowledge to make recommendations to customers

Homeworking German Speaking Live Chat Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service skills - travel industry experience is preferred
• You must have excellent written skills and the ability to multi task - live chat, research and note taking at the same time
• live/web chat experience is preferred but not essential
• It is a busy environment so you must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do
• You should be able to type 40wmp while providing accurate data entry

What else should I know?

• The working week is 37.5 hours - this will be 5 full days over 7 days and likely 2 weekends per month.
• There is a host of benefits - private healthcare, good pension, good salary plus a monthly incentive plan, 25 days holiday, career opportunities, discounted cruises.
• This is a homebased role and you must have a high speed internet connection.