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Customer Service Agent - Travel Industry Immediate start

Northamptonshire / North West / Greater Manchester / Hampshire / Kent / Surrey / West Sussex / Wales / West Midlands
Fixed Term Contract

Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

  • You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
  • You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
  • You will be working with a supportive team in a very fast paced environment.


Pre-Travel Customer Service Agents - What experience do I need ?

  • It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
  • You will be a fantastic communicator putting the customer at the heart of everything
  • You will be used to dealing with high volumes of queries and will work well under pressure


Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

 

FULL DETAILS

Email Marketing Specialist

Hampshire
Permanent

Email Marketing Specialist - Southampton

This global luxury travel brand are looking for someone with strong experience in end-to-end execution of email marketing campaigns. They are entering into an exciting time as hopefully the world opens back up and this business welcomes back its discerning clients worldwide.

Email Marketing Specialist - What will I be doing?

  • You will be part of a global team with a flat hierarchy that works collaboratively on major campaigns and projects that span across marketing disciplines and therefore you will have ample opportunities to be exposed to other areas of our marketing mix. Where needed we will provide full training.
  • Your main responsibility will be to perform day-to-day email marketing activities including, end-to-end execution of email communications, building and coding email campaigns, database selection, scheduling, testing and deployment of one-time, recurring and triggered campaigns through the ESP platform
  • You will troubleshoot technical issues related to HTML templates, list segmentation, email opt-outs and other aspects of email execution
  • You will also execute A/B tests with the Marketing Analytics team.
  • You will have the opportunity to champion continuous evolution of their email marketing programme in areas such as content development and marketing automation.


Email Marketing Specialist - What experience do I need?

  • It is essential that you have experience of creating and executing email campaigns using Cheetah Digital or comparable email marketing software.
  • You must have proven success managing, programming, and deploying HTML-based email marketing campaigns.
  • Proficient experience using HTML and CSS for email marketing.
  • Ability to read and code emails to ensure proper rendering across devices as well as proper URL tracking and tagging within email templates.
  • Hands-on knowledge of Adobe Dreamweaver.
  • Excellent written and verbal communications skills.


Email Marketing Specialist - What else do I need to know?

This role is full time and will be based in Southampton when everyone returns to the office. The package includes 25 days holiday, private healthcare, pension and free parking. This is a truly special business offering lots of opportunity to grow and you will be joining them at what we all hope will be an exciting time as the world opens up again.

FULL DETAILS

Email Marketing Specialist

Hampshire
Permanent

Email Marketing Specialist - Southampton

This global luxury travel brand are looking for someone with strong experience in end-to-end execution of email marketing campaigns. They are entering into an exciting time as hopefully the world opens back up and this business welcomes back its discerning clients worldwide.

Email Marketing Specialist - What will I be doing?

  • You will be part of a global team with a flat hierarchy that works collaboratively on major campaigns and projects that span across marketing disciplines and therefore you will have ample opportunities to be exposed to other areas of our marketing mix. Where needed we will provide full training.
  • Your main responsibility will be to perform day-to-day email marketing activities including, end-to-end execution of email communications, building and coding email campaigns, database selection, scheduling, testing and deployment of one-time, recurring and triggered campaigns through the ESP platform
  • You will troubleshoot technical issues related to HTML templates, list segmentation, email opt-outs and other aspects of email execution
  • You will also execute A/B tests with the Marketing Analytics team.
  • You will have the opportunity to champion continuous evolution of their email marketing programme in areas such as content development and marketing automation.


Email Marketing Specialist - What experience do I need?
 

  • It is essential that you have experience of creating and executing email campaigns using Cheetah Digital or comparable email marketing software.
  • You must have proven success managing, programming, and deploying HTML-based email marketing campaigns.
  • Proficient experience using HTML and CSS for email marketing.
  • Ability to read and code emails to ensure proper rendering across devices as well as proper URL tracking and tagging within email templates.
  • Hands-on knowledge of Adobe Dreamweaver.
  • Excellent written and verbal communications skills.

 


Email Marketing Specialist - What else do I need to know?

This role is full time and will be based in Southampton when everyone returns to the office. The package includes 25 days holiday, private healthcare, pension and free parking. This is a truly special business offering lots of opportunity to grow and you will be joining them at what we all hope will be an exciting time as the world opens up again.
 
 

FULL DETAILS

Front End Developer

Berkshire / Hampshire / Oxfordshire
Permanent

Front End PHP Developer

An exciting opportunity awaits a specialist front end developer in an emerging brand in the luxury travel sector. They will be joining a small, dynamic team charged with delivering the next phase of the tech platform.

The role will embark on building the new web experience, implementing the latest front end frameworks and technologies. The successful candidate will work closely with the UX/UI designer and backend developers to deliver a best-in-class product that will serve the business for years to come.

Front End PHP Developer Requirements:

The successful candidate will demonstrate:

  • A proficiency in at least one front end javascript framework (e.g. React, Vue, Angular, etc.) having worked with them in a commercial environment.
  • Extensive experience in HTML5 and CSS3 and building responsive sites.
  • Knowledge of server-side CSS pre-processing technologies, such as LESS and SASS.
  • A solid understanding of asynchronous requests for partial page updates.
  • Experience integrating RESTful APIs.
  • An appreciation for factors that influence page load speed.
  • A good command of UX principles.
  • An understanding of SEO techniques in web development.
  • Proficiency with Git versioning tools and workflows.
  • A working knowledge of Agile practices and its associated tools.
  • Experience using Design tools such as Figma & Sketch a plus.
  • Some experience in backend technologies beneficial.
  • A methodical thinker, which bears out in their work.
  • A good problem-solver who can work under pressure.
  • A desire for self improvement and to follow best practices.
  • A good communicator.
  • A motivated individual, determined to make a success of what they put their mind to.

Front End Developer Additional Information :

This is a remote role in the main but regular meetings in the Berkshire area will be required so ideally you will live within a sensible distance from this county.

 

FULL DETAILS