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Collections Call Centre Advisor

Up to £19500 per annum Excellent Benefits

Collections Contact Centre Advisor

This global consumer finance business are looking for more people to join their friendly team in Redhill ( everyone homeworking for now). This is a really important role where you will be supporting their customers who are in financial difficulty. You will be an empathetic listener to the customer and will help them find suitable solutions to support them.

Collections Contact Centre Advisor - What will I be doing?

 

  • You will be joining a supportive team of advisors who receive incoming calls mainly from customers in arrears.
  • You will be offering customers appropriate solutions and guidance on their options
  • You will be helping to negotiate affordable payment plans with customers
  • There will also be an element of outbound calling to.


Collections Contact Centre Advisor - What experience do I need ?

  • Ideally you will have worked in a call centre environment before and used to dealing with a high volume of calls.
  • You must have excellent communication skills and be empathetic and a good listener
  • You will have a positive and enthusiastic approach to your work and will need to have resilience as some of these calls can be challenging
  • You will need to have Maths and English GCSE or equivalent at grades A-C
  • You will be computer literate and have good numeracy skills


Collections Contact Centre Advisor - What else do I need to know?

The starting salary for this role is £19,000 plus there is a significant quarterly bonus and great benefits scheme.

There is full training which is excellent and opportunities to progress. The shifts are: Week 1 - 9am to 3.30pm Monday to Friday with half an hour unpaid break. Week 2 - 12pm to 8pm Monday to Friday with one hour unpaid break plus Saturday 9am to 2pm. Everyone is currently working from home once they have completed training but this might change to a hybrid model in the future.

 

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