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Luxury Villa Travel Consultant

Negotiable

Luxury Villa Specialist

This is an exceptional opportunity for a Luxury Travel Specialist who has experience of selling high end villas and chalets worldwide. It is with an emerging brand who are on an incredible journey with some very ambitious plans that are already coming into fruition. Despite the current conditions they are thriving and are growing their team imminently. Their model is unique and is really making waves in the industry.

Luxury Villa Specialist - What will I be doing?

  • You will be working with some of the most beautiful properties in the world, selling luxury holidays to discerning clients worldwide.
  • You will be part of a small but fast-growing team and will be taking enquiries for luxury homes across the globe and putting together the perfect holiday for guests.

Luxury Villa Specialist - What experience do I need?

  • It is essential that you have sold luxury villa / chalet holidays previously with a great understanding of this luxury market.
  • We are looking for someone who knows the properties well, goes above and beyond to make the perfect holiday, and build great relationships with the guests.

Luxury Villa / Chalet Specialist - What else do I need to know?

Their office is in London, so ideally you will be able to commute into the office at least 3 days a week. They are happy for this person to be based from home if they live too far to commute everyday but being able to come in frequently would be required. The hours are between 08.30 - 6 on a shift basis with half a day at a weekend every other week but this will become less as the team grows. The salary is competitive, plus bonuses, 25 days holiday and a lovely supportive team. There is real opportunity to grow here - their plans are incredibly exciting and anyone who joins now will be part of something very special.

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    Our client is looking for someone who has a genuine passion for travel with sales experience within a tailormade tour operator or luxury travel specialist. Working alongside a small team this is a great opportunity for someone who is driven to provide the best customer experience and relishes creating unique itineraries and holidays to a wide range of destinations.


    Travel Sales Consultant - What will I be doing?
    * You will be working with some of the best in the industry - this business do not do online bookings or off the shelf holidays. Their absolute focus is on delivering a truly personalised service.
    * You will be working on worldwide destinations - some of their best sellers are Italy, Sri Lanka, Greece, India and South America but they send their clients all over the world. From Antarctic cruises and independent self-drives to remote beach escapes and private guided journeys. You will have plenty to get your teeth into and you have a direct influence on the product.
    * It's a "grown up" environment - you will have autonomy over your day to day routine and will be expected and encouraged to contribute ideas to the sales, product and marketing teams.
    * You will deliver a seamless customer experience. A desire to provide the highest standards of service is essential.
    * You will be the main point of contact for your customers, managing each stage of the booking process from enquiry and booking of flights (knowledge of Amadeus would be preferable) through to the holiday experience and post travel follow up.
    * Customer contact is via phone, email and in person - you are actively encouraged to get out and meet your customers and an allowance is provided to wine and dine your best clients.

    Travel Sales Consultant - What experience do I need?
    * It is essential that you have sales experience within the travel industry and from a company that shares their focus on tailormade travel to a discerning market.
    * You will be exceptionally well travelled and be able to demonstrate a genuine passion for travel.
    * You will be someone who likes to take responsibility, who enjoys the freedom to manage their own desk but also value contributing to the team. They take a collaborative approach to their bookings and success of the team is rewarded over the success of an individual.
    * You need to demonstrate confidence and knowledge to be able to secure sales in a genuinely consultative and customer focussed environment.

    Travel Sales Consultant - What else do I need to know?
    Hours are Monday to Friday 9 - 5.30 with very occasional Saturday mornings
    This business value talent and loyalty and pay well for it. Basic salary is dependent on experience but is above the industry average and there is also a performance related bonus scheme.
    There is a contributory pension scheme and fam trips are often given
    Annual leave is 20 days (excluding bank holidays) in year one and then rises in line with service to a maximum of 27 days (excluding bank holidays).
    It's a really friendly, supportive environment - people love what they do here.
    This will be hybrid role - 3 days at home and in the office - either in London or Berkshire.

     

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    Do you have visions of running your own travel business with all leads provided If so, then read on.

    This fast-growing travel business are absolutely thriving and are looking for several self-employed travel agents to work with them converting incoming enquiries. The phones are ringing off the hook with qualified leads so you can start earning great money immediately.

    Travel Sales Consultant - What will I be doing?

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    Travel Sales Consultant - What experience do I need

    • You need to be self-motivated, and target driven, able to convert leads into a loyal customer base.
    • You must have experience in selling 'hotel only' and 'flight plus' holidays - plus a range of other ancillary products.
    • Your knowledge and experience of a variety of holiday destinations enables you to advise potential customers with credibility and authenticity.
    • This business offers a brilliant mix of products across short-haul beach, city breaks and long-haul destinations, giving you the opportunity to offer something to everyone.

    Travel Sales Consultant - What else do I need to know?

    • This business offers a brilliant mix of products across short-haul beach, city breaks and long-haul destinations, giving you the opportunity to offer something to everyone.
    • You will be working on a self-employed, commission-only basis and recognise the need for flexibility; including evenings and weekends to meet customer demand.
    • OTE is £25k-£30k p/year for a full-time consultant with their highest performers earning in excess of £70k.

     

  • Customer Retention Manager

    Customer Retention Manager

    This is an exciting opportunity for a self-driven and motivated Customer Retention or Sales Manager with global team management experience to join a true market leader within the travel industry and to work with likeminded people who are not only passionate about delivering an exceptionally high level of service but also value building trusted relationships with their customers.

    Customer Retention Manager - What will I be doing?

    Whilst the core part of the role is to oversee the day-to-day management and performance of the offshore retention teams, it also encompasses the development of improvement plans and feedback to the business to reduce assisted bookings, improve workflows and improve customer outcomes, as well as the overall customer experience. You will have strong commercial experience in an e-commerce environment, ideally within travel, and demonstrable experience of driving sales teams to meet demanding challenges and deadlines.

    Customer Retention Manager - What experience do I need?

    • Significant experience in a sales and/or retention role
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    • Experience of managing offshore retention teams, delivering to productivity and service level company targets and objectives
    • Strong planning and organisation skills and an ability to understand and engage with internal and external customers
    • Excellent problem solving skills
    • Experience of influencing and driving improvements
    • Experience of reporting trends in supplier performance and analysing against business objectives
    • Strong communicator across all levels of a business
    • Exceptional man-management and coaching skills
    • Highly motivated, well-organised and able to provide outstanding customer service

    Customer Retention Manager - What else do I need to know?
    The post holder can be based anywhere in the UK although will be required to attend occasional meetings at the Head Office in London and overseas to visit outsourced partners. This position is challenging as well as rewarding and requires expertise, drive and a passion to succeed and make a significant impact. The role is Monday to Friday with occasional need to work outside of these hours when required.