Villa Concierge Executive

Villa Concierge Executive

We are working with an exceptional emerging brand in the luxury travel sector - it is one of the first social networks for luxury homes allowing members to rent homes to and from their friends and mutual connections. They have quickly grown to have thousands of homes located in over 50 countries. In conjunction with a global luxury hotel group they have curated a selection of exceptional homes, offering unrivalled service in the most desirable destinations.

 

Villa Concierge Executive - What will I be doing ?

The Villa Concierge Executive will provide a critical role within this developing product, providing best-in-class service to discerning, often highly demanding clients, coordinating all aspects of their stay, anticipating requirements and going 'above and beyond' to ensure a curated, truly memorable experience.

 

Villa Concierge - What experience do I need ?

We are looking for an enthusiastic self-starter who is keen to jump into a fast growing start up and who ideally has luxury concierge experience . The ideal candidate will have excellent understanding of operations processes, good destination knowledge and a passion to engage directly with clients. You must be able to anticipate client demands and quickly act upon guest requirements in a pro-active, organised, flexible and conscientious manner.

The Villa Concierge Executive will be a key contributor in providing guests with a personal and efficient experience from start to finish and developing on-going relationships. Alongside this there will be direct communication with homeowners and key suppliers to confirm and arrange curated experiences.

  • You must have significant experience in a client facing role
  • A Bachelor's Degree with a minimum 2.1
  • Familiarity and demonstrable success in working with operations processes and maintaining excellent client and supplier relationships
  • Highly organised with the ability to complete a high volume of tasks within tight deadlines and creativity to problem solve at short notice
  • Impeccable attention to detail and passion for processes
  • Positive attitude and emotional IQ in a fast-paced, continually evolving environment
  • Experience with a luxury brand within the travel industry is preferred although candidates with strong organisational skills, looking for an exciting new challenge will also be considered
  • Experience and understanding of working with HNWI's, PA's and travel agencies across the globe is desirable
  • Ability to match and exceed customer expectations
  • Tenacity and a positive, flexible attitude are critical personal attributes to success in this role

 

Villa Concierge Executive - What else do I need to know?

This is a hybrid role requiring a minimum of 2 days a week in their lovely office in Central London.

The role is working Monday to Friday 9 - 6 with half a day on a Saturday every 6 weeks. The salary is dependent on experience but is very competitive.

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