Villa Concierge Executive

Villa Concierge Executive

We are working with an exceptional emerging brand in the luxury travel sector - it is one of the first social networks for luxury homes allowing members to rent homes to and from their friends and mutual connections. They have quickly grown to have thousands of homes located in over 50 countries. In conjunction with a global luxury hotel group they have curated a selection of exceptional homes, offering unrivalled service in the most desirable destinations.


Villa Concierge Executive - What will I be doing ?

The Villa Concierge Executive will provide a critical role within this developing product, providing best-in-class service to discerning, often highly demanding clients, coordinating all aspects of their stay, anticipating requirements and going 'above and beyond' to ensure a curated, truly memorable experience.


Villa Concierge - What experience do I need ?

We are looking for an enthusiastic self-starter who is keen to jump into a fast growing start up and who ideally has luxury concierge experience . The ideal candidate will have excellent understanding of operations processes, good destination knowledge and a passion to engage directly with clients. You must be able to anticipate client demands and quickly act upon guest requirements in a pro-active, organised, flexible and conscientious manner.

The Villa Concierge Executive will be a key contributor in providing guests with a personal and efficient experience from start to finish and developing on-going relationships. Alongside this there will be direct communication with homeowners and key suppliers to confirm and arrange curated experiences.

  • You must have significant experience in a client facing role
  • A Bachelor's Degree with a minimum 2.1
  • Familiarity and demonstrable success in working with operations processes and maintaining excellent client and supplier relationships
  • Highly organised with the ability to complete a high volume of tasks within tight deadlines and creativity to problem solve at short notice
  • Impeccable attention to detail and passion for processes
  • Positive attitude and emotional IQ in a fast-paced, continually evolving environment
  • Experience with a luxury brand within the travel industry is preferred although candidates with strong organisational skills, looking for an exciting new challenge will also be considered
  • Experience and understanding of working with HNWI's, PA's and travel agencies across the globe is desirable
  • Ability to match and exceed customer expectations
  • Tenacity and a positive, flexible attitude are critical personal attributes to success in this role


Villa Concierge Executive - What else do I need to know?

This is a hybrid role requiring a minimum of 2 days a week in their lovely office in Central London.

The role is working Monday to Friday 9 - 6 with half a day on a Saturday every 6 weeks. The salary is dependent on experience but is very competitive.

  • Product Manager
    Amazing Benefits

    Product Manager - Walking Holidays Europe

    This is a unique and exciting opportunity to join an award-winning tour operator who are revamping their Summer Program in Europe to focus on Walking Holidays. It is a great opportunity to join at a time when new products are being created as well as running alongside a well-established successful program.

    Product Manager - What will I be doing?

    • As the Product Manager focusing on Walking Holidays, you will be responsible for looking after the Italian and French summer walking product and researching and developing new resorts and countries to add to their portfolio.
    • You'll ensure that the product remains innovative, relevant and profitable. You'll be part of team that is undergoing significant investment both here in the UK and overseas to align with their ambitions of commercial growth and leadership in the summer walking market.

    Product Manager - what experience do I need ?

    • It is essential that you have worked as a Product Manager within a tour operator previously - ideally with a Walking holidays background but if not then experience of launching new products is important.
    • Knowledge of Europe - particularly Italy and France would be ideal.

    Product Manager - what else do I need to know?

    You will be reporting into the Head of Product and will have one Product Executive reporting into you.

    The pay is good and includes an annual company bonus with an amazing benefits package that is hard to beat in the travel industry. They are also a company that puts work life balance at the top of their agenda so there is scope to work flexibly. They operate a hybrid system regarding work location - their office is on the Surrey / Hants border, but they are flexible on your location so more remote working is a possibility.

  • Luxury Travel Consultant

    Luxury Travel Consultant - Hybrid London or Remotely based
    £Excellent Plus Bonus

    This outstanding operator based in central London are hiring a further Senior Travel Consultant to sell their luxury exotic holidays to the public and the trade. They have a product that is out of this world and they need a world class consultant to join them in servicing their loyal and growing client base.

    Luxury Travel Consultant - What will I be doing?

    • You will be working on a GDS system booking flights, hotels and land arrangements to the most discerning of clients. Nothing will be too much trouble and your knowledge will be second to none.
    • Selling trips to the a variety of destinations to include the Caribbean, Indian Ocean and Europe - you will be an absolute expert in these locations.

    Luxury Travel Consultant - What experience do I need?

    • You must have sold luxury holidays to these destinations previously. Going the extra mile for a client will come naturally to you and you will thrive on delivering the best service possible.

    Luxury Travel Consultant - Additional Info:

    • You will be rewarded very well with an opportunity to earn substantial bonuses. There are a host of extra treats too - fam trips, extra days holiday, incentives, dinners, spa days, days out, nights out..the list goes on. What are you waiting for? Hit the apply button!

  • Part-time Health and Safety Coordinator
    Up to £24000 per annum

    Farnborough (hybrid or fully remote) - £24,000 pro-rata


    Part-time Health and Safety Coordinator

    This is an exciting opportunity for an experienced Administrator who is interested in taking up the position of Health and Safety Coordinator within a large pan-European travel group which has a strong tradition of excellence and high standards of quality and service. Perhaps you have worked within a highly regulated environment or you're an organised professional with great attention to detail and excellent research skills? If so, this is a great chance to widen your skills set. They are looking for an individual who is passionate about travel and who will share the same agenda of ensuring that the Company exceeds the expectations of their discerning and loyal customers.

    Part-time Health and Safety Coordinator - What will I be doing?

    Whilst the core part of the role is to assist in coordinating information from a variety of sources to ensure the Company's brands can deliver against H&S business goals, there will also be a key focus on collating information regarding the current travel rules and requirements related to UK Government and those set by the industry's regulatory bodies. You will be working closely with the Senior Health & Safety manager and will assist with the day-to-day administration of the department as well as liaising with overseas suppliers, generating reports and contacting colleague throughout the UK and overseas

    Part-time Health and Safety Coordinator - What experience do I need?

    • You will be an excellent researcher with a focus on accuracy, quality and attention to detail
    • Strong administration skills with planning and organisation playing a key part of your experience to date
    • Demonstrable experience of having interpreted rules and regulations
    • If you have a travel background then your knowledge of industry-relevant legislation and regulatory requirements will be beneficial, however, training will be offered
    • Excellent communication and presentation skills
    • Ability to work effectively in culturally-diverse situations
    • A confident team player with great relationship building skills
    • Passionate about travel and delivering a high level of customer service
    • Good Microsoft Office skills, particularly Excel


    Health and Safety Coordinator - What else do I need to know?
    This is an exciting time to join an impressive and innovative market leader that's looking for a dedicated Administrator or relevant professional who is experienced at prioritising tasks, working under pressure and able to analyse information. You'll have a keen eye for detail and enjoy researching and identifying potential travel problems and restrictions and, as a great team player, you'll join a dynamic and supportive team.

    The position is offered on a part-time basis, working approximately 20 hours per week, although this may increase to 25 hours in high season.