Operations Specialist

£23000 - £24000 per annum

Operations Specialist - Travel Industry

This wonderful tour operator specialises in Educational Travel as well as some great holidays to some fabulous destinations. The great recovery has begun in travel, and they are now looking for someone to join them to work across all products in an operational role/

Operations Specialist - What will I be doing?
You will be providing exceptional destination and subject matter advice, plus general guidance to customers to assist them through the booking process once the holiday or trip has been confirmed

  • You will be progressing and administering confirmed bookings on the in-house reservations system, ensure the customer is fully informed and supported throughout the remainder of the booking journey
  • You will be helping customers and suppliers with any booking queries pre and post travel
  • Help create detailed itinerary documents for each school/customer
  • Produce accurate booking confirmations, amendment quotes, checklists and invoices.
  • You will maintain a departures checklist to ensure that schools/customers meet deadlines, and send reminders, as needed for payments, booking forms, insurance details and required information
  • You will communicate with suppliers to ensure all components of the booking are provided, as booked, and that dietary/medical requirements are met
  • You will also be involved in managing and resolving in-resort issues as a matter of priority and maintain the highest levels of customer service throughout. Document events and communicate as necessary.

Operations Specialist - What experience do I need?

  • Ideally you will have travel industry experience having worked in a similar operations or post booking role where you have managed itineraries etc..

You will ideally have a good knowledge of Iceland, Canada and Scandinavia but this is not essential
You will be an excellent communicator - always helpful and pro- active with a high attention to detail.

Operations specialist - What else do I need to know?

This is based in the office 2 days a week with the rest from home. The hours are 9 - 5. The salary is £23k - £24k with some lovely benefits. There is a real family feel to this business and they are excited to be back trading after the pandemic so there is a real buzz around the place.

MORE VACANCIES
MORE VACANCIES
  • Purchase Ledger
    Up to £23000 per annum Amazing Benefits

    Purchase Ledger Executive

    Working for a wonderful well established and very respected, award-winning tour operator - you will be responsible for processing a high volume of multi-currency invoices received from overseas suppliers for a variety of brands.

    Purchase Ledger Executive - What Will I be doing ?

    • You will be processing a high volume of multi-currency invoices received from overseas suppliers for a variety of brands
    • Ensuring suppliers are paid within the required timeframe and with accurate accounting entries.
    • Responsibility for ensuring supplier statements are reconciled & relationships with key suppliers managed. ·

    Purchase Ledger Executive - What experience do I need ?

    • It is essential that have experience in Purchase Ledger required
    • You will need knowledge & understanding of basic financial terminology - sufficient to understand the accounting implications of processes, postings and changes
    • Ideally you will have experience of working in a high volume transactional based role, with multi-currency
    • Experience of using SAP desirable
    • You will be organised, motivated and efficient individual

    Purchase Ledger Executive - What else do I need to know?

    This is a Monday to Friday full time role based in the office in Hampshire 2 days a week and 3 days from home

    You will start with 25 days holiday a year - this rises by 1 day per year to 30 days after 5 years with the company. You also get UK bank holidays. There is the option to 'buy' additional holiday leave if you need more time off Pension scheme and life assurance. Bonus eligibility based on company performance each year and discounted holidays. They are a great business to be part of !

  • Property Manager
    £28000 - £30000 per annum

    Property Manager - Dorking

    This small Property Management Business in Dorking are looking for a competent, well organised, customer service focused Property Manager to join them.

    Property Manager - What will I be doing?

    • You will be looking after over 50 properties whereby this business manages the communal areas, so you will be liaising with cleaning, gardening and maintenance companies to ensure everything is as it should be
    • You will frequently be reacting to problems and solving them by coordinating with the relevant parties..leaks, problems with locks, refuse management, gardens etc..
    • You will on the phone a lot and using a database to log issues and liaising on email.


    Property Manager - What experience do I need?

    • This client is flexible on your background - if you have come from property management then great but it is certainly not essential.
    • You must be well organised, give exemplary service, have a can do attitude, a sense of urgency and be a team player.

    Property Manager - Additional Information:

    The hours are full time Monday to Friday - either 9 - 5.30pm or 9.30 - 6pm

    There is a good salary with this role.

    This is a full time office based role - you will not be required to do site visits

  • Travel Planner - £ Excellent

    Travel Planner - London or Berkshire - Hybrid

    Our client is looking for someone who has a genuine passion for travel with sales experience within a tailormade tour operator or luxury travel specialist. Working alongside a small team this is a great opportunity for someone who is driven to provide the best customer experience and relishes creating unique itineraries and holidays to a wide range of destinations.


    Travel Sales Consultant - What will I be doing?
    * You will be working with some of the best in the industry - this business do not do online bookings or off the shelf holidays. Their absolute focus is on delivering a truly personalised service.
    * You will be working on worldwide destinations - some of their best sellers are Italy, Sri Lanka, Greece, India and South America but they send their clients all over the world. From Antarctic cruises and independent self-drives to remote beach escapes and private guided journeys. You will have plenty to get your teeth into and you have a direct influence on the product.
    * It's a "grown up" environment - you will have autonomy over your day to day routine and will be expected and encouraged to contribute ideas to the sales, product and marketing teams.
    * You will deliver a seamless customer experience. A desire to provide the highest standards of service is essential.
    * You will be the main point of contact for your customers, managing each stage of the booking process from enquiry and booking of flights (knowledge of Amadeus would be preferable) through to the holiday experience and post travel follow up.
    * Customer contact is via phone, email and in person - you are actively encouraged to get out and meet your customers and an allowance is provided to wine and dine your best clients.

    Travel Sales Consultant - What experience do I need?
    * It is essential that you have sales experience within the travel industry and from a company that shares their focus on tailormade travel to a discerning market.
    * You will be exceptionally well travelled and be able to demonstrate a genuine passion for travel.
    * You will be someone who likes to take responsibility, who enjoys the freedom to manage their own desk but also value contributing to the team. They take a collaborative approach to their bookings and success of the team is rewarded over the success of an individual.
    * You need to demonstrate confidence and knowledge to be able to secure sales in a genuinely consultative and customer focussed environment.

    Travel Sales Consultant - What else do I need to know?
    Hours are Monday to Friday 9 - 5.30 with very occasional Saturday mornings
    This business value talent and loyalty and pay well for it. Basic salary is dependent on experience but is above the industry average and there is also a performance related bonus scheme.
    There is a contributory pension scheme and fam trips are often given
    Annual leave is 20 days (excluding bank holidays) in year one and then rises in line with service to a maximum of 27 days (excluding bank holidays).
    It's a really friendly, supportive environment - people love what they do here.
    This will be hybrid role - 3 days at home and in the office - either in London or Berkshire.