Live Chat Specialist - German Speaking

Homeworking German Speaking Live Chat Specialist

This world class travel business are looking for a customer service focused, German speaker to join their lovely Guest Services Team as a Live Chat Specialist - working from home.

There are not many companies that can offer the benefits that this employer can…25 days holiday, private healthcare, pension, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Live Chat Specialist - What will I be doing?

  • You will be providing customer support to guests who have questions regarding their bookings
  • You will be helping customers with their enquiries and using your excellent customer service skills to ensure their questions are answered and needs met, in a timely manner
  • You will establish and maintain quality relationships with customers and travel partners and have the autonomy to make decisions according to daily priorities
  • You will be researching and resolving general and specific reservation and vacation related enquiries which can include changes, cancellations, payments and more
  • You will use your industry knowledge to make recommendations to customers

Homeworking German Speaking Live Chat Specialist - What experience do I need?

  • It is essential that you are bilingual in English and German
  • You must have outstanding customer service skills - travel industry experience is preferred
  • You must have excellent written skills and the ability to multi task - live chat, research and note taking at the same time
  • live/web chat experience is preferred but not essential
  • It is a busy environment so you must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do
  • You should be able to type 40wmp while providing accurate data entry

What else should I know?

  • The working week is 37.5 hours - this will be 5 full days over 7 days and likely 2 weekends per month.
  • There is a host of benefits - private healthcare, good pension, good salary plus a monthly incentive plan, 25 days holiday, career opportunities, discounted cruises.
  • This is a homebased role and you must have a high speed internet connection.
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