Live Chat Specialist - German Speaking

Homeworking German Speaking Live Chat Specialist

This world class travel business are looking for a customer service focused, German speaker to join their lovely Guest Services Team as a Live Chat Specialist - working from home.

There are not many companies that can offer the benefits that this employer can…25 days holiday, private healthcare, pension, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Live Chat Specialist - What will I be doing?

  • You will be providing customer support to guests who have questions regarding their bookings
  • You will be helping customers with their enquiries and using your excellent customer service skills to ensure their questions are answered and needs met, in a timely manner
  • You will establish and maintain quality relationships with customers and travel partners and have the autonomy to make decisions according to daily priorities
  • You will be researching and resolving general and specific reservation and vacation related enquiries which can include changes, cancellations, payments and more
  • You will use your industry knowledge to make recommendations to customers

Homeworking German Speaking Live Chat Specialist - What experience do I need?

  • It is essential that you are bilingual in English and German
  • You must have outstanding customer service skills - travel industry experience is preferred
  • You must have excellent written skills and the ability to multi task - live chat, research and note taking at the same time
  • live/web chat experience is preferred but not essential
  • It is a busy environment so you must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do
  • You should be able to type 40wmp while providing accurate data entry

What else should I know?

  • The working week is 37.5 hours - this will be 5 full days over 7 days and likely 2 weekends per month.
  • There is a host of benefits - private healthcare, good pension, good salary plus a monthly incentive plan, 25 days holiday, career opportunities, discounted cruises.
  • This is a homebased role and you must have a high speed internet connection.
  • Digital Search and Performance Marketing Lead
    Good Benefits Package

    Digital Search and Performance Marketing Lead

    A fantastic opportunity to join a fast-paced and energetic working environment in the ever-changing world of travel. As a key member of the marketing team your role will be responsible for demand generation through digital channels. You will have sole responsibility for managing this Tour Operator's digital accounts across paid search and search engine marketing primarily, but also owning paid social and affiliate channels.

    Digital Search and Performance Marketing Lead - What will I be doing?

    • You'll drive campaigns from planning to execution and beyond to meet key performance metrics in, search and performance marketing channels.
    • Allocating budgets and recommending additional spend for opportunities and testing.
    • Constantly optimise marketing activity to improve ROI and maximize cost per acquisition.
    • You'll manage 2 search agencies and drive a cohesive strategy and ensure that it is executed.
    • You'll report back to the business with performance insights, market trends and keyword analysis.
    • You'll work with commercial and creative teams to produce campaigns that are aligned with strategy and is communicated internally for sales enablement.

    Digital Search and Performance Marketing Lead - What experience do I need?

    You'll be someone that enjoys focusing on delivering measurable ROI and constantly looking to optimise and diversify the channel mix. Additionally, you'll have a good understanding of channel attribution and be able to demonstrate how you've used this before to inform decisions and drive growth. You'll be comfortable to direct and manage agency performance, setting their measurement KPIs and constantly monitoring progress, to ensure they achieve their goals and ROI targets.

    • You will have a great overall understanding of digital marketing channels.
    • 'Channel agnostic': capable of working in, and joining up all channels to deliver the most effective ROI
    • An excellent record of turning data into actionable insights to inform marketing and business decisions that lead to a competitive advantage.
    • Excellent communication skills, able to work well with internal and external stakeholders.
    • Highly numerate and able to work with different technologies and data types.
    • Experience with Google Analytics and knowledge of ROI and attribution essential
    • Ideally hold a degree or diploma in marketing.
    • Marketing experience including search and performance marketing channels.

    Digital Search and Performance Marketing Lead - What else do I need to know?
    This is working for a well-funded, well established tour operator with a very loyal client base, it is a full-time role with 2 days in the office in Crawley and 3 days from home, but this can be flexible if needed. There is a good salary and benefits package with opportunity to grow.

  • Product Executive - Tour Operator
    Amazing Benefits

    Product Executive

    This is an exciting opportunity to join the Product Team in an entry level role for a very well-established tour operator You'll help with creating an exciting programme of holidays This is a varied role where you'll be able to think creatively as well as analytically.

    Product Executive - What will I be doing?

    • You will be writing exciting and accurate content for the website and brochure
    • Proof-reading content to ensure accuracy
    • Maintaining the website by updating content and images when needed and ensuring hotels and resorts are advertised accurately
    • You will working closely with the overseas teams, trading, loading, reservations, operations, guest services and marketing departments to help with any questions and product recommendations
    • You will be building and maintaining relationships with overseas suppliers including hotels and DMCs
    • You will assisting with over-bookings, hotel and resort changes or incorrect brochure information to resolve any customer issues
    • You will maintain internal systems to ensuring the product on sale and inventory is correctly loaded
    • You will have the opportunity to travel overseas when necessary to visit hotels and resort teams

    Product Executive - What experience do I need ?

    • This is an entry level role so perhaps you are a recent graduate or just left college and are passionate about travel and are looking for a start in the industry.
    • You must have excellent written English, communication & copy-writing skills
    • Strong attention to detail
    • Confident team-player with the ability to build and maintain strong working relationships
    • Ability to thrive in a fast-paced work environment with tight deadlines
    • You must be passionate about travel and delivering high levels of customer experience
    • Good skills in Microsoft Office programmes including Excel

    Product Executive - What else do I need to know?
    This is an opportunity for someone to join the industry in a fabulous role with the scope to develop their career in the travel industry particularly in a Product Department. They offer a host of amazing benefits including 25 days holidays, half price holidays, opportunity to travel with the job, it is a hybrid role with 2 days in the office and 3 days from home. This is a real one-off opportunity not to be missed!

  • Content and Social Marketing Lead - Travel Industry
    Good Benefits Package

    Content and Social Marketing Lead

    This is a key role within the Content team at an award winning tour operator, expressing the brand to engage and delight customers. You will be responsible for producing itinerary copy for brochures and web as well as running the social accounts from ideas / strategy through to execution.

    Content and Social Marketing Lead - What will I be doing ?

    • Whilst the core part of the role is writing itinerary copy and proofing production, you will be required to create copy across the marketing mix including email, blog, web and social.
    • You will also be leading on all the social accounts from ideas through to strategy through to writing the content and engaging with the audience.
    • This is a role that will see you engaging a lot with the Product department to ensure accuracy of all content

    Content and Social Marketing Lead - What experience do I need?

    • You will be a talented copywriter used to producing a high volume of copy to tight deadlines, whilst demonstrating a high attention to detail and consistency at all times.
    • Experience of working in the travel industry and a demonstrable passion for travel is necessary.
    • Experience managing social content and creating campaigns with proven results
    • Experience writing for web and understands nuances of SEO and online copy would be desirable.
    • Attention to detail is key
    • Ideally educated to degree level with a high standard of written English

    Content and Social Marketing Lead - What else do I need to know
    This role is part of a wonderfully dynamic and friendly marketing team with an award-winning tour operator. You will be based from home most of the time with 2 days a week in the Crawley office. They are offering a good salary and benefits package and opportunity to make the role your own.