Customer Service Champion - Sports Travel

Customer Service Champion - Sports Travel!

This is a unique role with an ambitious and fast-growing boutique luxury sports travel operator who are looking for an attention to detail lead sports mad customer champion, to deliver an outstanding level of service to their guests.

Customer Service Champion - What will I be doing?

  • You'll make sure their HNW clients are looked after in the best possible way down to the last detail.
  • Once the booking has been made by the rest of the team you will be the main point of contact for the customer and will be responsible for ensuring all details such as testing, visas, insurance, itineraries etc all are in place.
  • You will be doing a lot of travelling as this business is present at the location of the major sporting events that they arrange trips for.
  • Develop new systems for tracking and monitoring guest management
  • Plan, organise and host events for clients in resort including Welcome Drinks events, Celebrity Forums and other location-based events, and promotional events in the UK
  • Manage relationships with celebrity guests/hosts and help organise their itineraries for the events they manage
  • Help develop the itineraries for group trips and identify new opportunities for future group trips
  • Develop new ideas for keeping their service and delivery one step ahead of their competition at all times
  • Source, procure and arrange delivery of tailored luxury merchandise items for clients
  • Assistance with arranging supplier events, trade shows and marketing opportunities throughout the year

Customer Service Champion - What experience do I need?

  • It is essential that you are a true sports fan - ideally NFL and cricket but a general all-round sports fan is a necessity. You will also need to have experience of working with HNW customers in a coordinating / travel / concierge / client based role.
  • You need to be a customer service champion, with excellent verbal and written communication skills and be highly presentable
  • Exceptional professional standards with incredible attention to detail
  • Extremely well organised, used to working to deadlines and managing multiple projects, clients and suppliers at the same time
  • A keen systems developer to track everything at every stage to ensure nothing is ever missed
  • A real team player, you need to recognise the strengths and weaknesses of your colleagues and pitch in to help to make sure the whole team delivers the customer service standards you are setting

Customer Service Champion - What else do I need to know?

  • A starting salary of £30,000 with regular rises in accordance with individual and company successes
  • Flexible and sociable working hours - ordinarily you won't need to work evenings/weekends except when travelling
  • Unlimited holiday
  • Some seriously awesome travel perks
  • Excellent opportunities for career progression
  • Company pension
  • Please note, this is an office-based position when not travelling. Some home working is available, but you should expect to be in the office most of the time.
  • You will be travelling a lot and sometimes for extended periods


    Accountant - Dorking

    This is a great role for an experienced accountant who has practice experience to join a small, friendly, professional team.

    Accountant - What will I be doing ?

    • The role is a hybrid of personal tax return work and accounts preparation, weighted towards tax return work approximately 60:40.

    Accountant - What experience do I need?

    • It is essential that you have worked in practice previously and have managed a high volume of personal tax return work as well as small business' accounts preparation
    • Experience of trust tax returns would also be preferable.

    Accountant - What else do I need to know ? It will be a mix of office based work and remote working 3 days / 2 days. Hours are 9 - 5.30 or 8.30 - 5.

  • Tours Consultant - Educational Travel
    Bonus and Benefits

    Tour Consultant / Key Account Manager

    This is a wonderful opportunity to join an ambitious and successful specialist educational tour operator providing bespoke tailor made services to schools / colleges and universities. They are incredibly busy right now and are looking for a Tour Consultant to help them create bespoke tours.

    Tour Consultant / Key Account Manager - What will I be doing?

    • You will be tailor making itineraries for educational settings in line with the course that their students are studying. Every tour is bespoke with each client having different needs
    • You will be generating accurate tour costings
    • Liaising with suppliers / colleagues to negotiate and confirm travel, accommodation and visit requirements
    • Ensuring all tours are completed within set budgets and client payments are received in the agreed time frames
    • You will develop "life-long" relationships with both client and supplier

    Tour Consultant / Key Account Manager - What experience do I need?

    • Ideally you will have an understanding of the needs of educational settings' trips with proven experience and full understanding of delivering exceptional customer service
    • Ideally advanced knowledge of the School Travel Market
    • Destination knowledge in particular Europe.
    • Ability to resolve problems, work under pressure and meet deadlines
    • Ability to work as under own initiative, and essentially as part of a wider team
    • Analytical skills
    • IT literate and knowledge of Microsoft products
    • Ability to follow procedures and willingness to enhance them
    • Strong time management skills and ability to prioritise workload and be highly organised
    • Commercial & financial awareness and be numerate
    • Adaptable and flexible

    Tour Consultant / Key Account Manager - Additional Information:
    This role is a Monday - Friday 9 - 5 role and is based in the office in Surrey / Greater London. This is an incredible time to join the business as it builds back after the pandemic with enquiries being through the roof. You will have lots of opportunity to progress in the future. The team are all so friendly and hard working - there is a real team spirit here where everyone is all hands to the deck.

  • Travel Consultants - Ski!
    Bonus and Excellent Benefits

    Reservations Agents - Ski

    This incredible operator offer all variety of ski holidays and they are hiring for their sales team for the next season . These are 6 month contracts with a strong possibility of them becoming 12 month roles. If you have travel consultancy experience or love skiing or are looking for your first step into the travel industry you do not want to miss this opportunity - Discounted holidays and educationals are all part of the job!

    Reservations Agents - Ski - What will I be doing ?

    • You will be answering the phone and email enquiries from customers wanting to book their ski holidays, converting these enquiries into bookings.
    • You will be fully trained on the products and properties that they sell and most agents are sent out to resort to get to know some of the products that you will be selling first hand as much as possible.
    • You will be working in their fabulous offices in Hampshire 2 days a week and the rest from home. The offices have terrific facilities.
    • You will be working to targets and have lots of incentives to keep you motivated.

    Reservations Agents - Ski - What experience do I need?

    • The main requirement is a terrific attitude to working with customers over the phone - you must be self-motivated, passionate about service and sales and be ready to inspire customers to book their holiday with you.
    • If you have been a seasonal worker in ski resorts in whatever capacity then great, or perhaps you just love skiing.
    • However if you have not skied before but are just really keen to work in a customer sales environment with a passion for travel ( perhaps you studied leisure and tourism ) then we want to hear from you. You may have worked in a call centre in sales but now want to sell something a bit more exciting.
    • If you have previously worked as a travel agent, reservations agent, travel consultant then we would love to hear from you.

    Reservations Agents - Ski - Additional Info

    There is a lot we can write here - as well as a basic salary you will earn commission on the bookings you make - the OTE for a permanent member of staff over the year is between £23k - £25k. There is a vibrant social committee lots of ad hoc incentives,'s a great place to work and they are hiring right now!! The role is based 2 days in their office in Hampshire and 3 days from home with all equipment provided.