Head of Product Development - Travel Industry

Head of Product Development - Travel Industry

This business is the go-to community for luxury holiday rentals worldwide and they are growing fast. Partnered with one of the most renowned hotel groups synonymous with award-winning luxury and with significant investment behind them; they are at a particularly exciting time of their ambitious journey. This role is crucial to the success of the business - as Head of Product Development you would be responsible for the management of details of all products ensuring that all information is accurate and up to date giving homeowners and guests the best of experiences.

Head of Product Development - What Will I be doing?

You will be a key part of the Operations team which lies at the heart of the company. Having grown their portfolio at an exceptional rate they are looking for a detail orientated individual to manage their products across the globe (approximately 3500 and growing).
This will involve putting systems in place to ensure the accuracy of product information, problem solving, analysis.
You will work closely with their technical team to implement any new developments in the world of product management. Responsibilities will include:

  • Take ownership and manage the existing homeowner and partner relationships
  • Design fool proof processes which ensure that product information is up to date so that the sales function is fully supported
    You will be managing a team of between 2 - 5 people which will be growing
  • Be homeowners' go to point of contact, communicating both verbally and via email to answer questions, explain processes and maximise the potential for each property
  • Assume responsibility for the quality and accuracy of home information, engaging in proactive outreach to secure up to date home information
  • Liaise with, educate and reengage existing homeowners to meet weekly and monthly targets

Head of Product Development - What experience do I need?

The ideal candidate will have an interest in being a part of an early stage growth team, as well as the ability to perform a range of operational tasks which help the company accomplish daily, weekly and monthly goals.
We are looking for a driven, engaged and detail-orientated team player, who thrives in fast paced environments, enjoys relationship building and relishes the chance to take on new challenges.

  • It is essential that you have experience within travel, whether that be holiday homes, hotels, channel managers or tech platforms
  • 2:1 or higher in undergraduate degree
  • Experience working with product desirable but not essential
  • Self-starter who is prepared to work in a fast-paced, dynamic high-growth environment
  • Excellent organizational and follow up skills. Detail orientated with the ability to manage multiple tasks simultaneously
  • Ability to assess priorities and meet targets and deadlines
  • Highly collaborative, great team player
  • Strong work ethic and keenness to learn and develop relationships with homeowners and partners
  • Quick learner who's not afraid to ask questions and takes pride in their work
  • Additional languages desirable but not essential

Head of Product Development - What else do I need to know?
This role is based in London currently working a hybrid model of 3 days in the office 2 days at home. You will be managing a small team some of whom will be based in London - others remotely. It is a Monday to Friday role- they work 08.30 - 6pm on a shift system. They are offering an excellent salary with 25 days holiday and a wonderful office environment. This is an ambitious business in its infancy so there will be plenty of scope for progression.


    Accountant - Dorking

    This is a great role for an experienced accountant who has practice experience to join a small, friendly, professional team.

    Accountant - What will I be doing ?

    • The role is a hybrid of personal tax return work and accounts preparation, weighted towards tax return work approximately 60:40.

    Accountant - What experience do I need?

    • It is essential that you have worked in practice previously and have managed a high volume of personal tax return work as well as small business' accounts preparation
    • Experience of trust tax returns would also be preferable.

    Accountant - What else do I need to know ? It will be a mix of office based work and remote working 3 days / 2 days. Hours are 9 - 5.30 or 8.30 - 5.

  • Tours Consultant - Educational Travel
    Bonus and Benefits

    Tour Consultant / Key Account Manager

    This is a wonderful opportunity to join an ambitious and successful specialist educational tour operator providing bespoke tailor made services to schools / colleges and universities. They are incredibly busy right now and are looking for a Tour Consultant to help them create bespoke tours.

    Tour Consultant / Key Account Manager - What will I be doing?

    • You will be tailor making itineraries for educational settings in line with the course that their students are studying. Every tour is bespoke with each client having different needs
    • You will be generating accurate tour costings
    • Liaising with suppliers / colleagues to negotiate and confirm travel, accommodation and visit requirements
    • Ensuring all tours are completed within set budgets and client payments are received in the agreed time frames
    • You will develop "life-long" relationships with both client and supplier

    Tour Consultant / Key Account Manager - What experience do I need?

    • Ideally you will have an understanding of the needs of educational settings' trips with proven experience and full understanding of delivering exceptional customer service
    • Ideally advanced knowledge of the School Travel Market
    • Destination knowledge in particular Europe.
    • Ability to resolve problems, work under pressure and meet deadlines
    • Ability to work as under own initiative, and essentially as part of a wider team
    • Analytical skills
    • IT literate and knowledge of Microsoft products
    • Ability to follow procedures and willingness to enhance them
    • Strong time management skills and ability to prioritise workload and be highly organised
    • Commercial & financial awareness and be numerate
    • Adaptable and flexible

    Tour Consultant / Key Account Manager - Additional Information:
    This role is a Monday - Friday 9 - 5 role and is based in the office in Surrey / Greater London. This is an incredible time to join the business as it builds back after the pandemic with enquiries being through the roof. You will have lots of opportunity to progress in the future. The team are all so friendly and hard working - there is a real team spirit here where everyone is all hands to the deck.

  • Travel Consultants - Ski!
    Bonus and Excellent Benefits

    Reservations Agents - Ski

    This incredible operator offer all variety of ski holidays and they are hiring for their sales team for the next season . These are 6 month contracts with a strong possibility of them becoming 12 month roles. If you have travel consultancy experience or love skiing or are looking for your first step into the travel industry you do not want to miss this opportunity - Discounted holidays and educationals are all part of the job!

    Reservations Agents - Ski - What will I be doing ?

    • You will be answering the phone and email enquiries from customers wanting to book their ski holidays, converting these enquiries into bookings.
    • You will be fully trained on the products and properties that they sell and most agents are sent out to resort to get to know some of the products that you will be selling first hand as much as possible.
    • You will be working in their fabulous offices in Hampshire 2 days a week and the rest from home. The offices have terrific facilities.
    • You will be working to targets and have lots of incentives to keep you motivated.

    Reservations Agents - Ski - What experience do I need?

    • The main requirement is a terrific attitude to working with customers over the phone - you must be self-motivated, passionate about service and sales and be ready to inspire customers to book their holiday with you.
    • If you have been a seasonal worker in ski resorts in whatever capacity then great, or perhaps you just love skiing.
    • However if you have not skied before but are just really keen to work in a customer sales environment with a passion for travel ( perhaps you studied leisure and tourism ) then we want to hear from you. You may have worked in a call centre in sales but now want to sell something a bit more exciting.
    • If you have previously worked as a travel agent, reservations agent, travel consultant then we would love to hear from you.

    Reservations Agents - Ski - Additional Info

    There is a lot we can write here - as well as a basic salary you will earn commission on the bookings you make - the OTE for a permanent member of staff over the year is between £23k - £25k. There is a vibrant social committee lots of ad hoc incentives, ....it's a great place to work and they are hiring right now!! The role is based 2 days in their office in Hampshire and 3 days from home with all equipment provided.