Customer Support Consultant - Travel Industry

Up to £21000 per annum Good Benefits Package

Customer Support Consultant

 

This is an exciting opportunity for an experienced Travel Industry Customer Support Consultant to join a market leader within the travel industry, which caters for a variety of travellers and offers an experience of a lifetime. The company has teams of experts who use their knowledge to create bespoke itineraries and travel plans for the most discerning traveller and it's now looking for a likeminded individual who shares the same passion and drive, to deliver an exceptional level of customer service as a Customer Support Consultant within this specialist area.

Customer Support Consultant - What will I be doing?

The Customer Support Consultant is responsible for providing exceptional customer service through a number of booking channels as well as the delivery of back office administrative processes. The role offers variety and is responsible for:

    • Managing and resolving requests from customers and colleagues promptly and effectively
    • Ensuring all customer, team queries and administrative tasks assigned are responded to in line with team KPI guidelines
    • Co-ordinating updates for Product and Ops Teams where necessary
    • Providing backup support to all Travel Consultants within the team
    • Process, administer and respond to queries via a variety of booking channels

      Customer Support Consultant - What experience do I need?
  • To be considered for this position you will ideally have travel industry sales/service experience
  • Ideally Galileo trained or similar GDS experience
  • Extensive travel experience
  • Excellent at multi-tasking
  • Effective planning, prioritising and organising of workload
  • Excellent administration skills
  • Proficient in the use of Microsoft Office Suite

Customer Support Consultant - What else do I need to know?
This position requires a self-motivated team player whose primary focus is on the delivery of a smooth and efficient customer journey. A flexible attitude in the undertaking of all tasks is paramount as is accuracy and attention to detail. The role is challenging as well as rewarding and is based in Hampshire for two days a week and remotely for the remaining three. There is an amazing benefits package to include 50% off holidays, private healthcare and exceptional working environment.

 

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