Customer Service Call Centre Advisor

Up to £19000 per annum Excellent Benefits
Surrey
Customer Service
Permanent
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Customer Service Call Centre Advisors
This highly reputable, well established business are looking for customer service agents to join their team in Redhill - you will be more than just a friendly voice to answer their customers' questions; you will be an attentive listener and problem solver too. There is lots of scope to grow your career together with great training and a brilliant team to work with.

Customer Service Call Centre Advisors - What will I be doing ?

  • You will be speaking to customers over the phone - all calls will be inbound
  • You will deal with queries or escalate any call that might need extra support
  • You will be given lots of training and will develop knowledge in products, procedures, policy, legislation, and technology.
  • You will be recording all data accurately into the system

Customer Service Call Centre - What experience do I need ?

  • A team player, whilst also being able to work autonomously
  • Strong interpersonal skills and an excellent telephone manner
  • GCSE or equivalent in Maths and English at grades A-C
  • Previous call centre or call handling experience is desirable but not essential
  • Adequate computer literacy and numeracy skills
  • Good verbal and written communication skills

Customer Service Call Centre Advisor - What else do I need to know?

This is currently a homebased role but the training will be in the office in Redhill for a minimum of 4 weeks and there is the possibility that the role will move to a part office based part home based role in the future. The company offer a great benefits package to include 25 days holiday plus bank holidays, discounted private medical insurance, discount schemes plus more - the salary is £19k plus quarterly bonus. You must be able to work a 35 hour week between the hours of 8am - 6pm on a shift rota to also include a Saturday once a month.

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    Accountant - What will I be doing ?

    • The role is a hybrid of personal tax return work and accounts preparation, weighted towards tax return work approximately 60:40.

    Accountant - What experience do I need?

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    • Experience of trust tax returns would also be preferable.


    Accountant - What else do I need to know ? It will be a mix of office based work and remote working 3 days / 2 days. Hours are 9 - 5.30 or 8.30 - 5.

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    Tour Consultant / Key Account Manager - What will I be doing?

    • You will be tailor making itineraries for educational settings in line with the course that their students are studying. Every tour is bespoke with each client having different needs
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    • You will develop "life-long" relationships with both client and supplier


    Tour Consultant / Key Account Manager - What experience do I need?

    • Ideally you will have an understanding of the needs of educational settings' trips with proven experience and full understanding of delivering exceptional customer service
    • Ideally advanced knowledge of the School Travel Market
    • Destination knowledge in particular Europe.
    • Ability to resolve problems, work under pressure and meet deadlines
    • Ability to work as under own initiative, and essentially as part of a wider team
    • Analytical skills
    • IT literate and knowledge of Microsoft products
    • Ability to follow procedures and willingness to enhance them
    • Strong time management skills and ability to prioritise workload and be highly organised
    • Commercial & financial awareness and be numerate
    • Adaptable and flexible

    Tour Consultant / Key Account Manager - Additional Information:
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    Reservations Agents - Ski - What experience do I need?

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    Reservations Agents - Ski - Additional Info

    There is a lot we can write here - as well as a basic salary you will earn commission on the bookings you make - the OTE for a permanent member of staff over the year is between £23k - £25k. There is a vibrant social committee lots of ad hoc incentives, ....it's a great place to work and they are hiring right now!! The role is based 2 days in their office in Hampshire and 3 days from home with all equipment provided.

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