Complaints Advisor - Travel Industry

Complaints Executive - Customer Resolutions - Homeworking

This is a great opportunity for an experienced customer services specialist to join a true market leader within the travel industry and to work with likeminded people who are not only passionate about delivering an exceptionally high level of service but also value building trusted relationships with their customers.

Complaints Executive - What will I be doing?

  • Whilst the core part of the role is taking ownership of managing, acknowledging and responding to customer complaints across different stages of their journey, including pre and post travel, it's also a very diverse role which adds further to its appeal.
  • You will be responsible for resolving all customer queries effectively, some of which may be complex and challenging, without the need to refer the customer on, whilst also ensuring that offers and solutions are fair and in line with the company guidelines.
  • Contact with your customers will be across all communication channels and you will be required to work with a high degree of accuracy and have the ability to multi-task and source solutions for customers directly when current suppliers are unable to do so.
  • As this is also a very team focused role, there'll be plenty of opportunity to provide support and advice to colleagues.

Complaints Executive - What experience do I need?

  • You will have experience of working in a travel operations environment as well as a passion for the travel industry
  • Complaint Handling experience
  • Strong planning and organisation skills and an ability to understand and engage with internal and external customers
  • Excellent problem solving skills
  • Previous customer relations experience
  • Strong communicator across all levels of a business
  • Excellent computer skills including Google Dashboard, Word, Excel, PowerPoint and Outlook
  • Highly motivated, well-organised and able to provide outstanding customer service
  • An ability to work using your own initiative with excellent attention to detail

Complaints Executive - What else do I need to know?
This role is part of a dynamic, fast-paced and supportive team in an exciting industry with plenty of potential. It requires expertise coupled with a desire for personal development and the ability to remain calm under pressure whilst working to and meeting required deadlines. Although the position is remote it may require working from the office in London once a month and there's also a need to work weekends. You will be working one full weekend every 3 weeks.

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  • ACCOUNTANT

    Accountant - Dorking

    This is a great role for an experienced accountant who has practice experience to join a small, friendly, professional team.

    Accountant - What will I be doing ?

    • The role is a hybrid of personal tax return work and accounts preparation, weighted towards tax return work approximately 60:40.

    Accountant - What experience do I need?

    • It is essential that you have worked in practice previously and have managed a high volume of personal tax return work as well as small business' accounts preparation
    • Experience of trust tax returns would also be preferable.


    Accountant - What else do I need to know ? It will be a mix of office based work and remote working 3 days / 2 days. Hours are 9 - 5.30 or 8.30 - 5.

  • Tours Consultant - Educational Travel
    Bonus and Benefits

    Tour Consultant / Key Account Manager

    This is a wonderful opportunity to join an ambitious and successful specialist educational tour operator providing bespoke tailor made services to schools / colleges and universities. They are incredibly busy right now and are looking for a Tour Consultant to help them create bespoke tours.

    Tour Consultant / Key Account Manager - What will I be doing?

    • You will be tailor making itineraries for educational settings in line with the course that their students are studying. Every tour is bespoke with each client having different needs
    • You will be generating accurate tour costings
    • Liaising with suppliers / colleagues to negotiate and confirm travel, accommodation and visit requirements
    • Ensuring all tours are completed within set budgets and client payments are received in the agreed time frames
    • You will develop "life-long" relationships with both client and supplier


    Tour Consultant / Key Account Manager - What experience do I need?

    • Ideally you will have an understanding of the needs of educational settings' trips with proven experience and full understanding of delivering exceptional customer service
    • Ideally advanced knowledge of the School Travel Market
    • Destination knowledge in particular Europe.
    • Ability to resolve problems, work under pressure and meet deadlines
    • Ability to work as under own initiative, and essentially as part of a wider team
    • Analytical skills
    • IT literate and knowledge of Microsoft products
    • Ability to follow procedures and willingness to enhance them
    • Strong time management skills and ability to prioritise workload and be highly organised
    • Commercial & financial awareness and be numerate
    • Adaptable and flexible

    Tour Consultant / Key Account Manager - Additional Information:
    This role is a Monday - Friday 9 - 5 role and is based in the office in Surrey / Greater London. This is an incredible time to join the business as it builds back after the pandemic with enquiries being through the roof. You will have lots of opportunity to progress in the future. The team are all so friendly and hard working - there is a real team spirit here where everyone is all hands to the deck.

  • Travel Consultants - Ski!
    Bonus and Excellent Benefits

    Reservations Agents - Ski

    This incredible operator offer all variety of ski holidays and they are hiring for their sales team for the next season . These are 6 month contracts with a strong possibility of them becoming 12 month roles. If you have travel consultancy experience or love skiing or are looking for your first step into the travel industry you do not want to miss this opportunity - Discounted holidays and educationals are all part of the job!

    Reservations Agents - Ski - What will I be doing ?

    • You will be answering the phone and email enquiries from customers wanting to book their ski holidays, converting these enquiries into bookings.
    • You will be fully trained on the products and properties that they sell and most agents are sent out to resort to get to know some of the products that you will be selling first hand as much as possible.
    • You will be working in their fabulous offices in Hampshire 2 days a week and the rest from home. The offices have terrific facilities.
    • You will be working to targets and have lots of incentives to keep you motivated.


    Reservations Agents - Ski - What experience do I need?

    • The main requirement is a terrific attitude to working with customers over the phone - you must be self-motivated, passionate about service and sales and be ready to inspire customers to book their holiday with you.
    • If you have been a seasonal worker in ski resorts in whatever capacity then great, or perhaps you just love skiing.
    • However if you have not skied before but are just really keen to work in a customer sales environment with a passion for travel ( perhaps you studied leisure and tourism ) then we want to hear from you. You may have worked in a call centre in sales but now want to sell something a bit more exciting.
    • If you have previously worked as a travel agent, reservations agent, travel consultant then we would love to hear from you.


    Reservations Agents - Ski - Additional Info

    There is a lot we can write here - as well as a basic salary you will earn commission on the bookings you make - the OTE for a permanent member of staff over the year is between £23k - £25k. There is a vibrant social committee lots of ad hoc incentives, ....it's a great place to work and they are hiring right now!! The role is based 2 days in their office in Hampshire and 3 days from home with all equipment provided.