Accountant - 3 month Contract

Accountant - 3 month Contract
This is a 3 month contract for an accountant ( qualified or qualified by experience) who would be assisting a local practice with a high volume of work. This could also potentially lead to a permanent role in the future.

Accountant - What will I be doing?

  • You will be helping to service a number of clients and you will be working specifically on service charge accounts
  • You will be working on Quickbooks and Xero together with a Block Management system
  • You will be based in the office ( Covid secure) working with one other Senior Accountant.

Accountant - What experience do I need?

  • You will a qualified accountant ( or qualifed by experience ) - ideally with experience in Service Charge Accounts and proficient in Quickbooks and Xero.
  • You must be a great communicator as you will be regularly speaking to clients.


Accountant - Additional Information:

You will be working in the office - parking is provided - ideally full time but 4 days a week will be considered with some flexibility around start and finish times. This could lead to a permanent role.

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  • Paid Media Executive
    Excellent Benefits


    Paid Media Executive

    This award winning Digital Marketing Agency recognised by the Sunday Times as one of the top 100 places to work in the UK are looking for a Paid Media Executive to join their team. Recognised as a leading employer within the media industry they've won the Campaign Best 50 Places to work award every year of its existence and have earnt a rare 5 star rating on Glassdoor.

    Paid Media Executive - What will I be doing?

    • Reporting to your Paid Media Manager you will support them across a portfolio of paid media campaigns - focusing on Paid Search and Paid Social but also affording the opportunity to expand into Display, Native and Addressable Media.
    • Your role is to support the planning and delivery of campaigns within your portfolio. This is a hands-on role that requires a mathematical and analytical mind with a focus on building and optimising campaigns across multiple platforms.
    • Day to day you will also be analysing performance and delivering insightful reporting against the forecasts and media strategy. Internally you will need to report to your media manager on campaign health, threats, and opportunities.
    • We work in an ever-changing industry that requires continual learning, allowing us to take advantage of technological developments in the paid media environment.
    • As part of the media team, you will need to collaborate effectively with our Client Leadership, Creative, Data & Insight, Business Development and Organic Search teams


    Paid Media Executive - What experience do I need?

    • Experience in digital marketing campaign management
    • Have passed the following exams: Google Ads Search Fundamentals, Google Ads Display, Google Ads Measurement, Google Ads Video, Shopping Ads, Google Ads Apps and Google Analytics for Beginners
    • A mathematical and analytical mind
    • Knowledge and experience in running campaigns across Google Ads, Bing Ads, and Facebook Ads Manager
    • A strong understanding of bid/budget management and how changes affect performance
    • The ability to deliver insightful analysis that drives improved performance
    • Comfortable using Google Ads Editor
    • Ability to analyse campaign performance and key on-site metrics using Google Analytics
    • Use MS Office to a professional standard
    • Ability to adapt quickly to ever-changing technologies and environment
    • Excellent communicator, able to speak with authority to clients and colleagues alike

    If you would like to be part of this award winning team and have the skills and experience necessary please get in touch as soon as possible.



  • Customer Services Team Leader - Travel Industry


    Customer Services Team Leader - Travel Industry

    You will be working for a forward thinking, friendly, ambitious travel business who are really making waves in the industry. They are looking for an experienced Team Leader to work in their Customer Service - Pre- Travel team. If you have this background and are looking for a new challenge then please get in touch.

    Customer Services Team Leader - What will I be doing ?

    • You will be helping with the day to day management of the customer services team supporting their customers before they travel.
    • You will ensure all issues are resolved quickly and efficiently minimising any impact to the customer experience and checking that all company guidelines are followed.
    • You will be looking after a team of approximately 15 agents at any one time
    • You will have day to day management of workflows, including overseeing all inbound and outbound contact channels ensuring staffing levels support and adjust as required.
    • You will take responsibility for complicated issues, supporting the resolution and reasonable outcomes for both customers and the business
    • Management of incidents which could be minor or major, including deaths in resort, accidents and illnesses; you will play an active role within the crisis management team
    • You will develop, coach and mentor your team members to ensure they are achieving and exceeding all KPI's and quality standards.

    Customer Services Team Leader - What experience do I need ?

    • It is essential that you have worked in the travel industry previously in a similar role within a contact centre / operations environment
    • You will have outstanding communication skills
    • Excellent IT and systems skills
    • Good leadership experience


    Customer Services Team Leader - Additional Information
    This is a great opportunity to join a fast moving ambitious business. You will be initially working from home but once things move forward there will be a return to the office in Central London. The role spans a 7 day week shift pattern to include some evenings and weekends. The pay is competitive.

  • Workforce Management Analyst
    Pension, Healthcare, Bonus

    Workforce Management Analyst

    This thriving global business in the wellness space are looking for a Workforce Management Analyst to join them. You would be owning all things related to contact centre staffing, and will be responsible for the creation, maintenance, analysis, and delivery of contact centre staffing.

    Workforce Management Analyst- What will I be doing?

    • You would be owning all things related to contact centre staffing, and will be responsible for the creation, maintenance, analysis, and delivery of contact centre staffing
    • You will be accountable for consistently reviewing data to provide insight and develop strategies to optimize contact centre staffing.
    • You will provide recommendations for staffing adjustments to meet business objectives, identify trends in scheduling needs and provide recommendations for improvement.
    • Provide staffing requirements for multiple campaigns, with a mix of cross-skilled and single skilled service advisors
    • Prepare and distribute daily, weekly, monthly, quarterly, and yearly reports with analysis of contact centre schedules wins and losses, along with any recommendation for improvement

    Workforce Management Analyst - What experience do I need?

    • Ideally you will be degree educated and it is essential that you have solid experience of Contact Centre scheduling.
    • You will have excellent communication skills (both written and spoken).
    • An additional fluent European language would be advantageous. *
    • Strong IT skills. Comprehensive and advanced Excel skills knowledge (pivot tables, V & H look ups and macros)
    • Advance knowledge of call centre terminology and technology, including previous experience in data mining from ACD, WFM and CRM platforms (Avaya CMS, Cisco, Calario, Verint, inContact, Five9, Virtual Observer etc.)

    Workforce Management Analyst - Additional Information
    This role is paying competitively and comes with an extraordinary set of employee benefits too - these include very generous pension scheme, Private healthcare insurance,, Private dental insurance, ability to accrue up to 27 days holiday plus bank holidays, subsidised gym membership, annual bonus and more !