Sales Support Executive - Luxury Travel

This is an exceptional opportunity for an experienced Sales Support / Administration Executive from a Luxury Travel background. It is with an emerging brand who are on an incredible journey with some very ambitious plans that are already coming into fruition. Despite the current conditions they are thriving and are growing their team imminently. Their model is unique and is really making waves in the industry.

Sales Support Executive What will I be doing?

• Supporting a small sales team with all administrative tasks
• Putting together customer documents
• Itineraries
• Concierge requests
• Invoicing
• Confirmations
• Any other support work required to ensure the sales process moves efficiently.

Sales Support Executive- What experience do I need?

• Ideally you have worked in the travel industry industry, preferably in the luxury field within a sales support capacity.
• We are looking for someone who has a very high level of attention to detail, excellent customer care and is savvy with systems
• You will have a good sense of urgency and be well organised and nothing will be too much trouble for the customer.

Sales Support Executive - What else do I need to know?

Their office is in London, but they are happy for this person to be based from home if they live too far to commute everyday but being able to come in frequently would be good. The hours are between 08.30 - 6 on a shift basis with half a day at a weekend every other week but this will become less as the team grows. The salary is competitive, 25 days holiday and a lovely supportive team. There is real opportunity to grow here - their plans are incredibly exciting and anyone who joins now will be part of something very special.

This is an exceptional opportunity for a Luxury Travel Specialist who has experience of selling high end villas and chalets worldwide. It is with an emerging brand who are on an incredible journey with some very ambitious plans that are already coming into fruition. Despite the current conditions they are thriving and are growing their team imminently. Their model is unique and is really making waves in the industry.

Luxury Villa / Chalet Specialist - What will I be doing?

• You will be working with some of the most beautiful properties in the world, selling luxury holidays to discerning clients worldwide.
• You will be part of a small but fast-growing team and will be taking enquiries for luxury homes across the globe and putting together the perfect holiday for guests.

Luxury Villa / Chalet Specialist - What experience do I need?

• It is essential that you have sold luxury villa / chalet holidays previously with a great understanding of this luxury market.
• We are looking for someone who knows the properties well, goes above and beyond to make the perfect holiday, and build great relationships with the guests.

Luxury Villa / Chalet Specialist - What else do I need to know?

Their office is in London, but they are happy for this person to be based from home if they live too far to commute everyday but being able to come in frequently would be good. The hours are between 08.30 - 6 on a shift basis with half a day at a weekend every other week but this will become less as the team grows. The salary is competitive, plus bonuses, 25 days holiday and a lovely supportive team. There is real opportunity to grow here - their plans are incredibly exciting and anyone who joins now will be part of something very special.

Customer Resolutions Team Manager - Travel Industry!

Despite the times we are in this leading travel company are very busy and need an experienced people manager with travel industry experience in an operations / resolutions environment to lead a team.

Customer Resolutions Team Manger - What will I be doing?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will take ownership of processes & policies, making effective suggestions for change, to improve the customer experience for those that are no longer able to stay in their hotel of choice.
• You will work closely with Suppliers to ensure they deliver against agreed SLAs and business requirements.
• You will lead a team of 15 (2 direct reports) and will support and develop them to deliver exceptionally high-quality service

Customer Resolutions Team Manager - What experience do I need?

• You must have great leadership experience in a similar environment from the travel industry.
• You will ideally have experience dealing with hotel relocations / over bookings/ hotel closures
• You must have solid experience dealing with customer issues within travel.

Customer Resolutions Team Manager - What else do I need to know?
This is a remote role, working across a shift system to include some weekends and some evening shifts in the week until 8pm. The business is ambitious so there is lots of opportunity. The team are energised, fun and fast paced - it's a great culture to be part of.

Homeworking German Speaking Cruise Specialist
This world class travel business are looking for customer service focused, German speaking Reservations Coordinators to join their lovely team in Southampton. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Cruise Specialist - What will I be doing?

• You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
• You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
• You will be working to targets and rewarded well when these are reached and exceeded

Homeworking German Speaking Cruise Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service / sales skills - ideally within the travel industry .
• You will have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
• It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Homeworking German Speaking Cruise Specialist - What experience do I need?

The hours are on a shift system between 08.30am - 8pm and you must be able to work across weekends on a rota too. (No later than 6/6.30 on a weekend) There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £23k - £24k but higher earnings achievable, 25 days holiday, career opportunities, discounted cruises. This is a homebased role and you must have a high speed internet connection.

Supplier Relocations Manager - 6 months contract

A really interesting role with an online travel business who are looking for a Manager to lead the team that handles all relocation issues for passengers. This is a 6 months contract to start immediately.

Supplier Relocations Manager - what will I be doing ?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will be responsible for all processes & policies, making effective suggestions for change to improve the customer experience for those that are no longer able to stay in their hotel of choice
• You will work closely with their Suppliers to ensure they deliver against agreed SLAs
• You will be supporting and developing the team to deliver exceptionally high-quality service on all processes performed

Supplier Relocations Manager - What experience do I need ?

• Travel industry experience is essential.
• You will ideally have worked in an operational management position within travel where you have had great relationships with suppliers and led a team to reach kpis in resolving issues.
• Previous in experience in handling overbookings and relocations is essential
• Perhaps you have been an Operations Manager, an Overseas Manager, Customer Operations Manager, In Resort Manager..
• You will have experience of leading a team to achieve kpis in performance and have a real customer experience focus.
• You will be working with many other internal departments to make sure things are resolved

Supplier Relocation Manager - What else do I need to know?
This is a 6 months contract. The team and business is a friendly, hardworking, fun, fast paced environment.

Homeworking German Speaking Cruise Specialist
This world class travel business are looking for customer service focused, German speaking Reservations Coordinators to join their lovely team in Southampton. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Cruise Specialist - What will I be doing?

• You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
• You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
• You will be working to targets and rewarded well when these are reached and exceeded

Homeworking German Speaking Cruise Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service / sales skills - ideally within the travel industry .
• You will have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
• It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Homeworking German Speaking Cruise Specialist - What experience do I need?

The hours are on a shift system between 08.30am - 8pm and you must be able to work across weekends on a rota too. (No later than 6/6.30 on a weekend) There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £23k - £24k but higher earnings achievable, 25 days holiday, career opportunities, discounted cruises. This is a homebased role and you must have a high speed internet connection.

Web Content Lead

This thriving business are looking for a Web Content Lead who will be responsible for delivering the overall website content strategy to support and improve the businesses' marketing and sales efforts. This is a great time to join as they enter into a new phase of development with lots of projects on the horizon.

Web Content Lead - What will I be doing?

• You will be putting the customer experience at the centre of all web content delivery
• Ensure that the content of all websites ( they have many in different languages) is well-structured and easy to navigate
• You will lead the monthly product launch testing
• You will work with other Marketing team members and IT to ensure promotions are functioning correctly online
• Uploading web content, including product launches, events, etc,
• Assisting in setting up a new email platform.
• Coordinate the transition of current web platform to Skava platform.
• You will lead a team of 2 direct reports

Web Content Lead - What experience do I need ?

• It is essential that you have come from an ecommerce background with substantial success in web content plan delivery ideally within FMCG. Experience of Network Marketing would be desirable too.
• Experience in web content management systems
• You will have excellent technical knowledge of HTML and Web Publishing with an understanding of SEO and web traffic metrics
• You must be able to write and edit clear and accessible digital content
• You will have a good grasp of future trends in digital technologies and act proactively

Web Content Lead - What else do I need to know?

This role offers a good package including a host of benefits. It will be working the hybrid model of remote mixed with homeworking (there is flexibility around this). The office is based in London.

Mid Level PHP Developer

An exciting opportunity awaits a motivated PHP developer in an emerging brand in the luxury travel sector. You will be joining a small, dynamic team charged with delivering the next phase of the tech platform.

The role will span all areas of development and will work with a wide range of technologies to bring industry leading capabilities to a unique and innovative business. Our client is looking for bright individuals who like to challenge themselves, are willing to learn new things and take on responsibilities.

Mid Level PHP Developer Experience required:

• A proficiency in PHP (OOP), working with PHP frameworks (Symfony, Laravel, Phalcon, Slim or similar) in a commercial environment.
• knowledge of SOLID and related OO design principles.
• Hands on experience building and integrating APIs.
• Familiarity with SQL/NoSQL databases and their respective query languages.
• DevOps capabilities (CI, Deployment Automation, Containerization). Knowledge of AWS is an advantage.
• Experience with microservices and event-driven architecture is a plus.
• An appreciation for TDD and unit testing.
• Proficiency with Git versioning tools and workflows.
• A working knowledge of Agile practices and its associated tools.
• Aptitude in front-end technologies is beneficial, but not essential.

Mid Level PHP Developer - Our client is looking for :-

• Someone interested in working with modern event-driven architectures and serverless technology.
• A good problem-solver who can work under pressure.
• A desire for self improvement and with an ambition grow their knowledge of the entire development and deployment pipeline, keeping best practices at heart.
• A good communicator.
• A motivated individual, determined to make a success of what they put their mind to.

This role is mainly remote but will require regular meetings and time spent in the office in the Berkshire area so you will be based a sensible distance from here.