Senior Property Manager

This small Property Management Business are looking for an experienced Property Manager to work closely with the Owner to manage their small friendly team and to manage their clients.

Senior Property Manager - What will I be doing ?

• Client Liaison and Management and the management of a small team
• Liaising with Resident Directors, Freeholders, Leaseholders and Tenants on a wide manner of queries and issues
• Audits of managed buildings and common parts
• Overseeing Section 20 Consultations, notices and works where required
• Assessment and interpretation of leases
• Managing of service charges and budgets
• Record creating and keeping
• Sourcing and liaising with contractors
• Overseeing handovers from outgoing Managing Agents
• Attending site meetings, introductory meetings and pitch meetings which may be outside normal office hours

Senior Property Manager - What experience do I need ?

It is essential that you have experience of working as a Property Manager previously on Block Management. Ideally you will have experience of managing a team before.
This is a small business where everyone gets stuck in when they need to - no job too small so you must be happy to work in an environment like this which is supportive and friendly.

We are looking for someone who has outstanding customer service skills and is highly attentive and understands the need to go above and beyond keeping the customer at the heart of what they do.

Senior Property Manager - What else do I need to know?

• This role is office based in Dorking, 40 hours over 5 days per week, M-F. Core hours 9.30-5.30 (except when early morning / evening meetings are expected) The salary is competitive and there is onsite parking.

Policy Manager - Remote Based - £35,000

This independent, not-for-profit global organisation established in 2010 are looking for a Policy Manager to join their team.

Together with their partners, this amazing company run an ambitious programme to transform the world's seafood markets and promote the best environmental and social aquaculture performance.

Job summary
As part of ensuring the company remains relevant and effective it is crucial they continue work to develop the certification programme. They are committed to best practice development processes and are a code compliant member of the ISEAL Alliance. This means standards and assurance programme development must engage stakeholders effectively, carefully research technical aspects of new tools and deliver consistently high quality standards. This in turn will allow them to maximise its impact and help deliver on its mission.

The programme seeks more expertise and capacity to support these developments, enabling improved processes and efficiency. As such they are looking for someone driven to deliver results to help us improve the programme development. The role will focus specifically on stakeholder engagement activities and supporting standards and assurance projects through the governance process.

This role sits within the Policy Development and Quality function of the Resources and Governance Group and will work closely with the Standards and Science, Programme Assurance, Market Development and Communications teams. The successful applicant will be able to directly contribute to the delivery of the company's most important strategic developments.

Policy Manager Responsibilities:

• Deliver effective public consultations in compliance with ISEAL Standard Setting Code of Best Practice;
• Contribute to improved programme management for Standards and Assurance programmes;
• Improve effectiveness of quality management processes within programme development projects.
• Support stakeholder consultation processes including participation planning, tool selection, delivery and leading development of an evaluation process (50% of role)
• Develop and maintain project management tools to aid communication and risk monitoring for programme development.
• Support development and delivery of quality assurance processes for policy development projects.
• Provide meeting support for engagement activities and governance.

• Key qualifications and knowledge
• Master's degree in relevant subject including social research methods or proven relevant experience;
• Understanding of environmental and social issues and the role of third-party certification systems in addressing these;
• Quality or project management qualifications an advantage;
• Proficient in the use of standard software packages (e.g. Word, Excel, PowerPoint, Outlook) other data visualisation tools an advantage.

Required skills and experience

• Experience of successful project management including stakeholder engagement.
• Experience of implementing quality control and assurance processes.
• Experience of survey design and evaluation.
• Knowledge of social research methods in practice.
• Successful management of events and complex meetings.

Relationship Management:

• Ability to build and maintain relationships with colleagues and stakeholders across the globe;
• Experience of multi-stakeholder initiatives and consensus building;
• Comfortable working with Executives and teams to deliver on shared goals;
• Collaborative working style;
• Diplomatic with the ability to garner support and cooperation amongst colleagues and external stakeholders.

Communication

• Excellent communication skills (English), additional languages an advantage.
• Excellent presentation, communication and reporting skills and ability to shape those to suit a diverse range of stakeholders.

Customer Resolutions Team Manager - Travel Industry!

Despite the times we are in this leading travel company are very busy and need an experienced people manager with travel industry experience in an operations / resolutions environment to lead a team.

Customer Resolutions Team Manger - What will I be doing?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will take ownership of processes & policies, making effective suggestions for change, to improve the customer experience for those that are no longer able to stay in their hotel of choice.
• You will work closely with Suppliers to ensure they deliver against agreed SLAs and business requirements.
• You will lead a team of 15 (2 direct reports) and will support and develop them to deliver exceptionally high-quality service

Customer Resolutions Team Manager - What experience do I need?

• You must have great leadership experience in a similar environment from the travel industry.
• You will ideally have experience dealing with hotel relocations / over bookings/ hotel closures
• You must have solid experience dealing with customer issues within travel.

Customer Resolutions Team Manager - What else do I need to know?
This is a remote role, working across a shift system to include some weekends and some evening shifts in the week until 8pm. The business is ambitious so there is lots of opportunity. The team are energised, fun and fast paced - it's a great culture to be part of.