Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Collections Contact Centre Advisor

This global consumer finance business are looking for more people to join their friendly team in Redhill ( everyone homeworking for now). This is a really important role where you will be supporting their customers who are in financial difficulty. You will be an empathetic listener to the customer and will help them find suitable solutions to support them.

Collections Contact Centre Advisor - What will I be doing?
 

• You will be joining a supportive team of advisors who receive incoming calls mainly from customers in arrears.
• You will be offering customers appropriate solutions and guidance on their options
• You will be helping to negotiate affordable payment plans with customers
• There will also be an element of outbound calling to.

Collections Contact Centre Advisor - What experience do I need ?

• Ideally you will have worked in a call centre environment before and used to dealing with a high volume of calls.
• You must have excellent communication skills and be empathetic and a good listener
• You will have a positive and enthusiastic approach to your work and will need to have resilience as some of these calls can be challenging
• You will need to have Maths and English GCSE or equivalent at grades A-C
• You will be computer literate and have good numeracy skills

Collections Contact Centre Advisor - What else do I need to know?

The starting salary for this role is £19,000 plus there is a significant quarterly bonus and great benefits scheme.

There is full training which is excellent and opportunities to progress. The shifts are: Week 1 - 9am to 3.30pm Monday to Friday with half an hour unpaid break. Week 2 - 12pm to 8pm Monday to Friday with one hour unpaid break plus Saturday 9am to 2pm. Everyone is currently working from home once they have completed training but this might change to a hybrid model in the future.

Reservations Coordinator - Hebrew Speaking - Homeworking or Office Based
This world class travel business are looking for customer service focused, Hebrew speaking Reservations Coordinators to join their lovely team in Southampton or you could be based remotely from home. There are not many companies that can offer the benefits and working environment that this employer can…25 days holiday, private healthcare, free parking, pension, incredible offices, training and career progression, discounted travel…we could go on…

Reservations Coordinator - Hebrew Speaking - What will I be doing?
You will be the first point for customers - both the direct public and trade agents, when they are calling or emailing in to enquire about booking cruises.
You will be helping them with their enquiry and using your excellent customer service and sales skills to convert this into a booking.
You will be working to targets and rewarded well when these are reached and exceeded

Reservations Coordinator - Hebrew Speaking - What experience do I need?
It is essential that you are bilingual in English and Hebrew
You must have outstanding customer service / sales skills - ideally within the travel industry but this is not essential.
You will ideally have worked in a target driven, call centre environment previously where you are used to speaking to customers over the phone.
It is a fast paced, targeted environment and must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do.

Reservations Coordinator - Hebrew Speaking - Additional Info

The hours are on a shift system between 08.30am - 7pm and you must be able to work across weekends on a rota too. There is a host of benefits - private healthcare, good pension, good salary plus commission, Average OTE £22k - £23k but higher earnings achievable, 25 days holiday, smart, spacious, modern offices, free car parking in the city centre, training, career opportunities, discounted cruises.

Homeworking German Speaking Live Chat Specialist

This world class travel business are looking for a customer service focused, German speaker to join their lovely Guest Services Team as a Live Chat Specialist - working from home.

There are not many companies that can offer the benefits that this employer can…25 days holiday, private healthcare, pension, training and career progression, discounted travel…we could go on…

Homeworking German Speaking Live Chat Specialist - What will I be doing?

• You will be providing customer support to guests who have questions regarding their bookings
• You will be helping customers with their enquiries and using your excellent customer service skills to ensure their questions are answered and needs met, in a timely manner
• You will establish and maintain quality relationships with customers and travel partners and have the autonomy to make decisions according to daily priorities
• You will be researching and resolving general and specific reservation and vacation related enquiries which can include changes, cancellations, payments and more
• You will use your industry knowledge to make recommendations to customers

Homeworking German Speaking Live Chat Specialist - What experience do I need?

• It is essential that you are bilingual in English and German
• You must have outstanding customer service skills - travel industry experience is preferred
• You must have excellent written skills and the ability to multi task - live chat, research and note taking at the same time
• live/web chat experience is preferred but not essential
• It is a busy environment so you must be someone who enjoys working in a driven team who has the needs of the customer at the heart of all they do
• You should be able to type 40wmp while providing accurate data entry

What else should I know?

• The working week is 37.5 hours - this will be 5 full days over 7 days and likely 2 weekends per month.
• There is a host of benefits - private healthcare, good pension, good salary plus a monthly incentive plan, 25 days holiday, career opportunities, discounted cruises.
• This is a homebased role and you must have a high speed internet connection.

Customer Resolutions Team Manager - Travel Industry!

Despite the times we are in this leading travel company are very busy and need an experienced people manager with travel industry experience in an operations / resolutions environment to lead a team.

Customer Resolutions Team Manger - What will I be doing?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will take ownership of processes & policies, making effective suggestions for change, to improve the customer experience for those that are no longer able to stay in their hotel of choice.
• You will work closely with Suppliers to ensure they deliver against agreed SLAs and business requirements.
• You will lead a team of 15 (2 direct reports) and will support and develop them to deliver exceptionally high-quality service

Customer Resolutions Team Manager - What experience do I need?

• You must have great leadership experience in a similar environment from the travel industry.
• You will ideally have experience dealing with hotel relocations / over bookings/ hotel closures
• You must have solid experience dealing with customer issues within travel.

Customer Resolutions Team Manager - What else do I need to know?
This is a remote role, working across a shift system to include some weekends and some evening shifts in the week until 8pm. The business is ambitious so there is lots of opportunity. The team are energised, fun and fast paced - it's a great culture to be part of.