Pre-travel Customer Service Agent - 6 month contract

This highly successful fast paced, fast growing travel business are looking for experienced Travel Industry Pre Travel Customer Service agents to join them immediately. There is a high chance this could lead to longer term contracts / opportunities.

Pre-Travel Customer Service Agents - What will I be doing ?

• You will be based remotely for now speaking to customers via phone, email and live chat assisting them with any pre-travel queries or issues they may have.
• You will be using your exceptional customer service skills to do all you can to answer their questions and solve any problems in the most efficient way.
• You will be working with a supportive team in a very fast paced environment.

Pre-Travel Customer Service Agents - What experience do I need ?

• It is essential that you have worked in a similar role previously, so you must have worked in Customer Services within the travel industry in a fast paced call centre.
• You will be a fantastic communicator putting the customer at the heart of everything
• You will be used to dealing with high volumes of queries and will work well under pressure

Pre-Travel Customer Service Agents - What else do I need to know?

We are being very flexible on location so you will be working remotely. It's a 37.5 hour week and the shifts are between 08.45am and 8pm with some weekend work too between 9 - 5.30. The team are supportive, fun and this could lead to great opportunities down the line....

Customer Resolutions Team Manager - Travel Industry!

Despite the times we are in this leading travel company are very busy and need an experienced people manager with travel industry experience in an operations / resolutions environment to lead a team.

Customer Resolutions Team Manger - What will I be doing?

• You will have ultimate responsibility for ensuring that customers are notified of a hotel relocation within reasonable time.
• You will take ownership of processes & policies, making effective suggestions for change, to improve the customer experience for those that are no longer able to stay in their hotel of choice.
• You will work closely with Suppliers to ensure they deliver against agreed SLAs and business requirements.
• You will lead a team of 15 (2 direct reports) and will support and develop them to deliver exceptionally high-quality service

Customer Resolutions Team Manager - What experience do I need?

• You must have great leadership experience in a similar environment from the travel industry.
• You will ideally have experience dealing with hotel relocations / over bookings/ hotel closures
• You must have solid experience dealing with customer issues within travel.

Customer Resolutions Team Manager - What else do I need to know?
This is a remote role, working across a shift system to include some weekends and some evening shifts in the week until 8pm. The business is ambitious so there is lots of opportunity. The team are energised, fun and fast paced - it's a great culture to be part of.